Job summary
The Hospital Operations (HO) workstream is part of the Transformation Directorate and has formed to support the delivery of the NHP vision and strategic objectives from an operations lens.
As part of its remit, the HO workstream will provide operational readiness support and guidance to each of the programme's cohorts. The workstream will also provide the NHP and stakeholders with assurance. Additionally, the HO workstream will outline policies and procedures that will operationalise hospital 2.0 that will ensure excellent healthcare outcomes and enable designs to maximise benefit from established healthcare transformational assumptions.
The various cohorts are at different stages of their business case, design and commissioning lifecycle, and the HO workstream will provide tailored support to the different schemes within the cohorts. HO will develop a central hub to ensure all workstreams within the Transformation directorate of the NHP can collaborate and drive operational safety, productivity and effectiveness focus throughout the life of the programme.
Main duties of the job
As Hospital Operational Manager, the post holder will work as part of a dynamic team in the Hospital Operations Workstream of the New Hospital Programme, providing support to the Hospital Operations Director to deliver the Programmes Hospital Operations strategy. They will collaborate with the differing workstreams and coordinate the respective responses to create optimal Operational Readiness (OR). This will encompass the strategic response, assurance activities, supportive approaches during operational commissioning, readiness, activation, decommissioning and post occupancy evaluations to share learning opportunities.
The post holder will deliver an efficient, effective, and high quality professional and well-co-ordinated operational service capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation. As the New Hospital Programme is evolving, the precise nature of the role may need to change as the programme becomes established and agreed. The post holder will need to work flexibly across several delivery areas and locations.
About us
NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.
Through ourseven regional teams, NHS England supports localintegrated care systems, made up of public services that provide health and care - NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector - to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.
From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.
Job description
Job responsibilities
The post holder will be responsible for: Supporting development of the Target Operating Model and future iteration of the operational chapters of the New Hospital Programme Manual. Contributing to the development of an integrated package of operational tools to support operational commissioning, readiness, activation, decommissioning and post occupancy evaluations. Collaborate with internal and external partners to support the development of multi professional workforce models to enable optimal pathways to be delivered efficiently whilst optimising workforce health and wellbeing. Work with partners in the programme to ensure optimal care pathways that deliver high quality patient outcomes. Delivery of the operational objectives of the Hospital Operations workstream and the wider New Hospital Programme plan using a blended offer of support, practical tools and evaluation. to capitalize on the potential for improvement over the lifecycle of the programme. The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery. Work to develop and manage the progress dashboard reporting and risk and issue management. Develop and implement systems to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisations as appropriate.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Salary Progression Applicants will commence at the bottom of Band 8c with a full-time starting salary of £70,417, with a pay step increase after 5 years service. For posts based in Inner London, the above salaries will include the additional supplement of 20% of basic salary, subject to a minimum payment of £5,132 per annum and a maximum payment of £7,746 per annum. This is offered in accordance with NHS Terms and Conditions and is based on office location.
Job description
Job responsibilities
The post holder will be responsible for: Supporting development of the Target Operating Model and future iteration of the operational chapters of the New Hospital Programme Manual. Contributing to the development of an integrated package of operational tools to support operational commissioning, readiness, activation, decommissioning and post occupancy evaluations. Collaborate with internal and external partners to support the development of multi professional workforce models to enable optimal pathways to be delivered efficiently whilst optimising workforce health and wellbeing. Work with partners in the programme to ensure optimal care pathways that deliver high quality patient outcomes. Delivery of the operational objectives of the Hospital Operations workstream and the wider New Hospital Programme plan using a blended offer of support, practical tools and evaluation. to capitalize on the potential for improvement over the lifecycle of the programme. The post holder will define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery. Work to develop and manage the progress dashboard reporting and risk and issue management. Develop and implement systems to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisations as appropriate.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Salary Progression Applicants will commence at the bottom of Band 8c with a full-time starting salary of £70,417, with a pay step increase after 5 years service. For posts based in Inner London, the above salaries will include the additional supplement of 20% of basic salary, subject to a minimum payment of £5,132 per annum and a maximum payment of £7,746 per annum. This is offered in accordance with NHS Terms and Conditions and is based on office location.
Person Specification
Qualifications
Essential
- P A/C Evidence of continuing professional development
- Educated to master's level or equivalent experience in specialist field.
- P A/C Project management or leadership qualification
Knowledge and experience
Essential
- P A/I Experience of critically analysing service level business cases
- Experience of working at a senior operational management level within an acute healthcare environment
- P A Experience at senior operational level of leading an organisation through a large-scale new hospital build or large-scale service remodelling including operational readiness planning, commissioning, activation, decommissioning and post occupancy evaluation.
- Subject matter expertise across several key areas relating to operational management and leadership within acute healthcare environments.
- Change management
- Problem solving
- Change management
- Stakeholder management and communications
- Risk management and issue resolution
- Experience of service redesign and development
- P A/I Must understand the background and aims of current healthcare policy and appreciate the implications of this in the New Hospital Programme.
- P A/I Should have an appreciation of the relationship between the Department of Health, NHS England, commissioning organisations and individual provider.
- P A/I Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Experience of writing and/or critically appraising capital project business cases: SOC, OBC, FBC.
- P A/I Experience of a range of management disciplines, including some of the following - finance, people management, risk management and performance management.
Desirable
- Experience of participating in a formal assurance process, either as an assurer or being assured i.e., IPA or CQC
Skills Capabilities & Attributes
Essential
- P A/I Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
- Demonstrate strong, inclusive, and compassionate leadership.
- P A/I Provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- P A/I Negotiate on difficult and very complex and detailed issues.
- P A/I Strategic thinking - ability to anticipate and resolve problems before they arise.
- P A/I Problem solving skills and ability to respond to sudden unexpected demands.
- P A/I Takes decisions on difficult and contentious issues where there may be several courses of action.
- P A/I Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- P A/I Inputs to strategic plans across NHS and within the specific teams.
- P A/I Demonstrable ability to deliver at pace in complex environment.
- P A/I Works with stakeholders to develop performance improvement plans and to develop plans for innovation.
- P A/I Demonstrable experience of delivering results through team management to ensure success.
- P A/I Ability to build effective working relationships across a diverse range of stakeholders.
- P A/I Highly developed communication and facilitation skills
Values and behaviours
Essential
- P A/I Values diversity and difference operates with integrity and openness
- Commitment to and focused on quality, promotes high standards in all they do.
- P A/I Able to make a connection between their work and the benefit to patients and the public.
- P A/I Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- P A/I Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others
- P A/I Consistently looks to improve what they do, looks for successful tried and tested ways of working, and seeks out innovation
- P A/I Demonstrable commitment to partnership working with a range of external organisations.
- P A/I Demonstrates knowledge and understanding of equality of opportunity and diversity considering and being aware of how individual actions contribute to and make a difference to the equality agenda
- P A/I Ensures staff for whom the post holder has line management responsibility uphold and promote the equality and diversity agenda, and act in accordance with the equality, diversity, and inclusion in the workplace policy.
- P A/I Demonstrates knowledge and understanding of equality of opportunity and diversity.
- P A/I Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
Other
Essential
- Ability to travel across sites and nationally is essential
Person Specification
Qualifications
Essential
- P A/C Evidence of continuing professional development
- Educated to master's level or equivalent experience in specialist field.
- P A/C Project management or leadership qualification
Knowledge and experience
Essential
- P A/I Experience of critically analysing service level business cases
- Experience of working at a senior operational management level within an acute healthcare environment
- P A Experience at senior operational level of leading an organisation through a large-scale new hospital build or large-scale service remodelling including operational readiness planning, commissioning, activation, decommissioning and post occupancy evaluation.
- Subject matter expertise across several key areas relating to operational management and leadership within acute healthcare environments.
- Change management
- Problem solving
- Change management
- Stakeholder management and communications
- Risk management and issue resolution
- Experience of service redesign and development
- P A/I Must understand the background and aims of current healthcare policy and appreciate the implications of this in the New Hospital Programme.
- P A/I Should have an appreciation of the relationship between the Department of Health, NHS England, commissioning organisations and individual provider.
- P A/I Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.
- Experience of writing and/or critically appraising capital project business cases: SOC, OBC, FBC.
- P A/I Experience of a range of management disciplines, including some of the following - finance, people management, risk management and performance management.
Desirable
- Experience of participating in a formal assurance process, either as an assurer or being assured i.e., IPA or CQC
Skills Capabilities & Attributes
Essential
- P A/I Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
- Demonstrate strong, inclusive, and compassionate leadership.
- P A/I Provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- P A/I Negotiate on difficult and very complex and detailed issues.
- P A/I Strategic thinking - ability to anticipate and resolve problems before they arise.
- P A/I Problem solving skills and ability to respond to sudden unexpected demands.
- P A/I Takes decisions on difficult and contentious issues where there may be several courses of action.
- P A/I Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
- P A/I Inputs to strategic plans across NHS and within the specific teams.
- P A/I Demonstrable ability to deliver at pace in complex environment.
- P A/I Works with stakeholders to develop performance improvement plans and to develop plans for innovation.
- P A/I Demonstrable experience of delivering results through team management to ensure success.
- P A/I Ability to build effective working relationships across a diverse range of stakeholders.
- P A/I Highly developed communication and facilitation skills
Values and behaviours
Essential
- P A/I Values diversity and difference operates with integrity and openness
- Commitment to and focused on quality, promotes high standards in all they do.
- P A/I Able to make a connection between their work and the benefit to patients and the public.
- P A/I Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- P A/I Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others
- P A/I Consistently looks to improve what they do, looks for successful tried and tested ways of working, and seeks out innovation
- P A/I Demonstrable commitment to partnership working with a range of external organisations.
- P A/I Demonstrates knowledge and understanding of equality of opportunity and diversity considering and being aware of how individual actions contribute to and make a difference to the equality agenda
- P A/I Ensures staff for whom the post holder has line management responsibility uphold and promote the equality and diversity agenda, and act in accordance with the equality, diversity, and inclusion in the workplace policy.
- P A/I Demonstrates knowledge and understanding of equality of opportunity and diversity.
- P A/I Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
Other
Essential
- Ability to travel across sites and nationally is essential
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
