Job summary
Listening to and learning from people's and carer's experiences of care plays a crucial part in delivering services that are safe, effective and continuously improving. Insight does not come from a single source: from a single survey, patient complaint, engagement focus group or public meeting. It's about using a combination of sources to understand a number of different issues and then to ask: "How do we use what we've found out - positive and negative - to improve the quality of every person's experience?" Insight can tell us things that other performance data cannot, particularly about how people's own personal contexts impacts on their care needs, and how the NHS treats them with dignity, compassion and respect.
At NHS England, this work is led by the Insight & Voice Team, who on behalf of NHS England and the wider NHS, oversee the commissioning of a wide range of market and social research, taking the lead for engaging on sensitive issues, and providing expert input to internal programmes. The post advertised is maternity cover acting in capacity as Insight Manager within the Insight & Voice Team. This involves leading on delivery of national surveys and large scale insight projects.
Main duties of the job
As in the job description, the person appointed will:
- Be responsible for delivering a number of projects including a large national patient experience survey and ad-hoc large scale feedback mechanisms, to develop effective approaches to the use of insight and patient feedback in the NHS, and to help improve patient experience in certain key areas.
- Have good project management skills, including the ability to plan, manage oversee and deliver projects, juggle competing priorities from multiple workstreams.
- Work autonomously to drive work forward to ensure deadlines are met, considering both personal, team, stakeholder and organisations goals and commitments.
- Anticipate and proactively manage delivery risks, quality assure and be accountable for team's products.
- Work with suppliers, researchers and a range of subject-matter experts from NHS England and other organisations and will ensure that their projects meet the needs of stakeholders and are focussed on supporting quality improvement in the NHS.
- Have the ability to quickly learn about and relay new areas of knowledge, and in particular to digest technical information and communicate this to a non-specialist audience.
- Have excellent communication skills and be able to influence people with different perspectives to get the most out of stakeholder relationships.
About us
NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.
Through ourseven regional teams, NHS England supports localintegrated care systems, made up of public services that provide health and care - NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector - to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.
From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.
Job description
Job responsibilities
In addition to the generic 8a requirements outlined in the job description, the specialist requirements for this post include experience and skills in the following:
- Delivering large scale and high quality insight projects
- Use of a range of insight methods
- Knowledge of relevant processes and policies linked to insight including information governance and research ethics as may be relevant
- End to end project management and oversight of a project team in delivery of insight
- Supplier/contract management including procurement through to day-to-day oversight of quality and delivery to agreements
- Use of insight in evaluating and informing policy decisions
Please refer to the 'Main duties' section for further details of core responsibilities.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description.If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!SecondmentsApplicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Job description
Job responsibilities
In addition to the generic 8a requirements outlined in the job description, the specialist requirements for this post include experience and skills in the following:
- Delivering large scale and high quality insight projects
- Use of a range of insight methods
- Knowledge of relevant processes and policies linked to insight including information governance and research ethics as may be relevant
- End to end project management and oversight of a project team in delivery of insight
- Supplier/contract management including procurement through to day-to-day oversight of quality and delivery to agreements
- Use of insight in evaluating and informing policy decisions
Please refer to the 'Main duties' section for further details of core responsibilities.
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description.If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!SecondmentsApplicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person Specification
Specialist skills and experience
Essential
- 1) Track record of successfully delivering insight projects including the use of a range of insight methods
- 2) Extensive knowledge of specialist area (insight) acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent, e.g. grasp of research ethics, sampling, information governance etc;
- 3) Experience of the role insight plays when developing or evaluating policy and the use of insight to persuade/influence decision-making of others.
Qualifications
Essential
- 1) PRINCE2 project management or equivalent
Generic 8a skills and experience
Essential
- 1) Ability to analyse complex facts and situations and develop a range of options
- 2) Experience of managing and motivating a team/virtual team and reviewing performance of the individuals
- 3) Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- 4) Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales
- 5) Able to make a connection between their work and the benefit to patients and the public
- 6) Actively develops themselves and supports others to do the same
Person Specification
Specialist skills and experience
Essential
- 1) Track record of successfully delivering insight projects including the use of a range of insight methods
- 2) Extensive knowledge of specialist area (insight) acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent, e.g. grasp of research ethics, sampling, information governance etc;
- 3) Experience of the role insight plays when developing or evaluating policy and the use of insight to persuade/influence decision-making of others.
Qualifications
Essential
- 1) PRINCE2 project management or equivalent
Generic 8a skills and experience
Essential
- 1) Ability to analyse complex facts and situations and develop a range of options
- 2) Experience of managing and motivating a team/virtual team and reviewing performance of the individuals
- 3) Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- 4) Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales
- 5) Able to make a connection between their work and the benefit to patients and the public
- 6) Actively develops themselves and supports others to do the same
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
