Job summary
An immediate start is preferred for this role, please make necessary arrangements with your line manager if necessary.
Please note, we are looking at scheduling interviews for the 16th November.
We are looking for x2 Band 7 Operations Managers on a secondment basis until March 2024 to work with the National UEC Operations Team within the Integrated Urgent and Emergency Care (iUEC) directorate. The post holders will work as part of a highly functioning and dynamic team in delivering an effective iUEC operational and transformational function, supporting the NHS through regional and local systems and within the national operational footprint.
The Integrated Urgent and Emergency Care (iUEC) team sits at the centre of operational oversight for integrated and emergency care pathways in the NHS in England. It is part of the iUEC Directorate responsible for delivering a range of programmes to support delivery of NHS England's priorities.
Please note that the reason for the fixed term of your contract is Short term vacancy.
Main duties of the job
Key aspects of this role will be to:
- Maintaining a live situational awareness of the UEC operational position across England by monitoring, collecting, collating and analysing a range of performance metrics so targets remain within the agreed national operational thresholds.
- Effective and timely communication with the key national and regional stakeholders by identifying rising tides of pressure related to daily UEC operations and immediate or potential patient safety issues to enable response and resolution by deploying dynamic tasks.
- Effective management of available national escalation systems and intelligence to ensure active interventions are available to mitigate and recover UEC performance and to ensure optimal patient safety.
- To provide and receive complex and sensitive information, produce briefing for a large and multiple teams including senior operations managers, assistant director and deputy director as required.
- Follow up on key lines of enquiry with regional UEC teams as necessary including understand the regional response to escalations, issues and delays at system and local level.
- Work with the wider iUEC team including clinicians, National Operations Centre, National NHS Resilience and other key stakeholders to help build national, regional and local confidence in supporting resolution of operational issues.
- Use previous collective experience and lessons to improve operational efficiency.
About us
The Integrated Urgent and Emergency Care (iUEC) team sits at the centre of operational oversight for integrated and emergency care pathways in the NHS in England.
This team is responsible for supporting the Integrated Urgent and Emergency Care team in discharging their duties, taking a co-ordination role across the entire portfolio of work within the directorate. The team is vital in creating links across and outside of the organisation, responding in a timely manner to requests from the offices of the Secretary of State for Health and top of the office within NHS England, amongst others.
The National Co-ordination Centre (NCC) is a key function of the Integrated Urgent and Emergency Care (iUEC) and maintains situational awareness of the emergency care pathway and the risks being managed by NHSE regions. The team has the following objectives:
- To ensure that the national iUEC team has oversight on regional / SCC operational performance, providing ongoing support for colleagues operating the iUEC pathway.
- To be available 24/7 and ensure a responsive and accountable chain of UEC escalation is available.
- To provide a consistent 7-day update on UEC performance against agreed local and national trajectory and actions taken to improve or maintain performance.
- To ensure adherence to the OPEL framework for 23/24, receive exceptional reports and ensure that exceptional OPEL variation is monitored / actioned.
Job description
Job responsibilities
Key Functional Responsibilities
Operational
- To oversee, engage, and liaise with key stakeholders to;
- Support the delivery of day-to-day activities, projects and programmes and a range of business initiatives and projects.
- Operate in a highly political and sensitive environment.
- Support the portfolio of initiatives in demonstrating value for money for the current spend.
- Monitor, analyse, interpret and quality assure progress against deliverables to NHS England that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives and the business planning process.
- Support the development of business plans and provide expert strategic and policy advice and guidance on all areas of the National Directors portfolio.
Project Management
- Support and appropriately lead the delivery of key transformational projects, allocating responsibilities as appropriate, identifying risks, issues and interdependencies, considering best practice and current options and ultimately making decisions in the best interest of the patients staff and the NHS.
- Pro-actively respond and manage stakeholders, respond to and resolve conflict when this arises through facilitation or other appropriate mechanisms.
- Be responsible for a high standard of work supporting the delivery of transformational projects on time, to quality standards and in a cost-effective manner.
- Maintain project documentation, and associated plans, supporting team meetings to monitor progress and resources.
- Take account of the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Advocate the projects at senior and executive levels and ensure active engagementand sponsorship within NHS as a whole.
- Maintain projects focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of NHS.
Financial and Physical Resources
- Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities, monitor expenditure on a regular basis.
- Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices.
- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, and relevant forums.
People Management
- Responsible for day-to-day work assigned to team.
- Support recruitment and selection where required.
- Engage in appraisal and personal development processes.
- Forge close positive working relationships, in order to support people management processes to achieve NHS objectives.
- To support, motivate and develop people within the team.
- Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
Information Management
- Drafting detailed reports summarising status on issues, appraising outcomes, and providing progress reports for a wider range of audiences
- Collate as required, a range of information and lead appropriate analysis to develop robust business cases and contribute to project products.
- Analyse, interpret and present data to highlight issues, risks, trends and potential causes for pressures to support decision making.
Policy and Service Development
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
- Proposes changes to own function making recommendations for other service delivery.
- The post holder will need to maintain a good knowledge of emerging policies from government departments for example pensions, change management, constitution.
Research and Development
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
- Co-ordinating Research & Development initiatives, delegating as appropriate.
- Support the Integrated Urgent and Emergency Care Operations team the planning, preparation, organisation and facilitation of events relating to operational delivery and work programmes.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium- and long-term business plans, achieving quality outcomes.
Key Working Relationships
- Operate effectively in a flexible and demanding environment and proactively engage with key stakeholders.
- Work effectively with a variety of external consultancies working on other projects and programmes within other NHS directorates as required.
- Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
- Deal with resulting potentially aggressive/antagonistic situations as required.
- Work and engage constructively with stakeholders on a range of business sensitive issues.
- Nurture key relationships and maintain networks internally and externally.
- Ensure close liaison with the Communications and Stakeholder team on public relations and marketing activities.
- Apply a structured change management approach and methodology in relation to change management.
- Deputise for the Senior Operational Managers as required.
Job description
Job responsibilities
Key Functional Responsibilities
Operational
- To oversee, engage, and liaise with key stakeholders to;
- Support the delivery of day-to-day activities, projects and programmes and a range of business initiatives and projects.
- Operate in a highly political and sensitive environment.
- Support the portfolio of initiatives in demonstrating value for money for the current spend.
- Monitor, analyse, interpret and quality assure progress against deliverables to NHS England that often require adjustments specifically in relation to the complex corporate business agenda, strategic objectives and the business planning process.
- Support the development of business plans and provide expert strategic and policy advice and guidance on all areas of the National Directors portfolio.
Project Management
- Support and appropriately lead the delivery of key transformational projects, allocating responsibilities as appropriate, identifying risks, issues and interdependencies, considering best practice and current options and ultimately making decisions in the best interest of the patients staff and the NHS.
- Pro-actively respond and manage stakeholders, respond to and resolve conflict when this arises through facilitation or other appropriate mechanisms.
- Be responsible for a high standard of work supporting the delivery of transformational projects on time, to quality standards and in a cost-effective manner.
- Maintain project documentation, and associated plans, supporting team meetings to monitor progress and resources.
- Take account of the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Advocate the projects at senior and executive levels and ensure active engagementand sponsorship within NHS as a whole.
- Maintain projects focus, have clear authority and that the context, including risks, is actively managed in alignment with the strategic priorities of NHS.
Financial and Physical Resources
- Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities, monitor expenditure on a regular basis.
- Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices.
- Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, and relevant forums.
People Management
- Responsible for day-to-day work assigned to team.
- Support recruitment and selection where required.
- Engage in appraisal and personal development processes.
- Forge close positive working relationships, in order to support people management processes to achieve NHS objectives.
- To support, motivate and develop people within the team.
- Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
Information Management
- Drafting detailed reports summarising status on issues, appraising outcomes, and providing progress reports for a wider range of audiences
- Collate as required, a range of information and lead appropriate analysis to develop robust business cases and contribute to project products.
- Analyse, interpret and present data to highlight issues, risks, trends and potential causes for pressures to support decision making.
Policy and Service Development
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
- Proposes changes to own function making recommendations for other service delivery.
- The post holder will need to maintain a good knowledge of emerging policies from government departments for example pensions, change management, constitution.
Research and Development
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
- Co-ordinating Research & Development initiatives, delegating as appropriate.
- Support the Integrated Urgent and Emergency Care Operations team the planning, preparation, organisation and facilitation of events relating to operational delivery and work programmes.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium- and long-term business plans, achieving quality outcomes.
Key Working Relationships
- Operate effectively in a flexible and demanding environment and proactively engage with key stakeholders.
- Work effectively with a variety of external consultancies working on other projects and programmes within other NHS directorates as required.
- Communicates and provides highly complex information to a wide range of internal and external stakeholders. (verbal, written and numerical)
- Deal with resulting potentially aggressive/antagonistic situations as required.
- Work and engage constructively with stakeholders on a range of business sensitive issues.
- Nurture key relationships and maintain networks internally and externally.
- Ensure close liaison with the Communications and Stakeholder team on public relations and marketing activities.
- Apply a structured change management approach and methodology in relation to change management.
- Deputise for the Senior Operational Managers as required.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level.
Desirable
- Registered clinician such as Nurse, Paramedic or Doctor with relevant professional registration - HCPC/NMC/GMC
Qualification and Experience
Essential
- Experience in an operational role and an understanding of the relationship between the Department of Health, NHS England, Integrated Care Systems, and individual provider organisations, the aims of the current healthcare policy and implications of this on engagement.
- Experience of working in an NHS provider/commissioner setting and managing own workload using project management principles and tools such as Prince 2 and Managing Successful Projects.
- Experience of analysing data or working with analysts to frame questions and interpret results to provide additional insight into causes of system pressures, risks, trends to support decision making with a strong desire to improve performance.
- Commitment to and focused on quality, value-driven, promotes high standards in all they do for the benefit to patients and the public, specifically with the new organisational values.
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent level of experience of working at a senior level.
Desirable
- Registered clinician such as Nurse, Paramedic or Doctor with relevant professional registration - HCPC/NMC/GMC
Qualification and Experience
Essential
- Experience in an operational role and an understanding of the relationship between the Department of Health, NHS England, Integrated Care Systems, and individual provider organisations, the aims of the current healthcare policy and implications of this on engagement.
- Experience of working in an NHS provider/commissioner setting and managing own workload using project management principles and tools such as Prince 2 and Managing Successful Projects.
- Experience of analysing data or working with analysts to frame questions and interpret results to provide additional insight into causes of system pressures, risks, trends to support decision making with a strong desire to improve performance.
- Commitment to and focused on quality, value-driven, promotes high standards in all they do for the benefit to patients and the public, specifically with the new organisational values.
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
