Job summary
The Operational Contract Manager will work within the Digital Directorate forming the bridge with HRA Procurement Team and will support the operational management of nominated contracts within the Digital Portfolio. This includes performance management and development, oversight of the interfaces between the suppliers and contract users.
The post holder will contribute to the management of a portfolio of contracts including Research Systems contracts, with varying levels of operational and reputational risks. This role is responsible for the most significant and complex contracts within the HRA, taking a strategic approach to understand the organisational objectives and providing leadership and expertise in operational contract management for HRA Digital Directorate.
This includes the Research Systems Transformation Programme whose aim is to deliver: A World Class Regulatory System - A modern, data driven, scalable research system essential to UK competitiveness to enhance system-wide data sharing, increase transparency, improve market intelligence, reduce unnecessary duplication and provide greater value to the public purse.
This post is available working from one of our office hubs based in Manchester, Newcastle, Nottingham or Bristol or on a home-worker basis, with occasional need to visit any HRA site.
Main duties of the job
The OCM will work in collaborationin relation to contract management, planning, development, review and exit activities. The OCM will co-ordinate performance management and monitor operational delivery, and has responsibility to provide assurance on the quality and standards of contract delivery. They will directly manage all aspects of contract delivery on a day to day basis and will monitor daily dialogue with providers and business partners. The OCM will take responsibility for reviewing, analysing and monitoring performance data, quality assurance and data analysis of provider delivery. Key elements of the role include:
Managing all operational contract aspects of programme delivery in accordance with the contract to ensure quality of deployment. The portfolio of contracts contains at least 9 current contracts with over half of these being worth between £700k and £8.5m.
Main point of contact for suppliers for any operational contract issues that may impact the programme and resolve or escalate in accordance with quality, complexity or severity
Establish regular contract review sessions with stakeholders to instil confidence in programme progress against agreed outcomes and identify potential issues which could impact delivery.
Will take responsibility for reviewing, analysing and monitoring performance data, quality assurance and data analysis of provider delivery as well as developing strategies for re-competition of proposed new contracts.
About us
Working at the HRA, we are reminded daily of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services.
We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for us, we will do our best to make it work for you
Job description
Job responsibilities
This role sits within HRA Digital. The HRA Digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio or national information systems for health research. This includes a major programme to build a new Integrated ResearchApplication and Workflow system and to achieve the successful migration and eventual closure of current systems (IRAS and HARP).
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.
You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Job description
Job responsibilities
This role sits within HRA Digital. The HRA Digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio or national information systems for health research. This includes a major programme to build a new Integrated ResearchApplication and Workflow system and to achieve the successful migration and eventual closure of current systems (IRAS and HARP).
The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted.
You will be considered based only on the information in your application form. CVs will not be considered.The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.
Person Specification
Qualifications
Essential
- Practitioner or Expert level Government 'Contract Management Capability Programme'
- Experience of digital programme delivery or relevant qualification (e.g. masters)
Desirable
Knowledge
Essential
- Contract management and/or commissioning and service development experience and skills at a management level.
- Practical knowledge and understanding of the challenges involved in assuring delivery of large complicated commercial contracts.
Experience
Essential
- Project management experience and skills
- Experience of working in a comparable operational environment (e.g. NHS, research systems [desirable] and digital knowledge), preferably at management level.
- Ability to work effectively in a complex change management context.
Other
Essential
- Ability to function effectively with a high level of personal resilience.
- Practical ability to achieve demanding objectives.
Knowledge
Essential
- In-depth knowledge and understanding of strategy, policy and practice in relation to research systems and digital knowledge and the skills to apply these to contract management teams.
Other
Essential
- Commitment to inclusivity and valuing diversity
Knowledge
Essential
- Adopting change and improvement speedily and effectively
Analytical and Judgemental
Essential
- Ability to see the Big Picture. These include applying a risk mind-set and the ability to manage complexity when making decisions.
- Managing a quality service
- Making effective decisions
- Protecting HRA interests effectively while working together with suppliers
- Experience of assessing and making independent judgements about the performance of complex services.
Interpersonal
Essential
- Sound ability to influence and negotiate with stakeholders within a sensitive or contentious political and economic environment. Sometimes this may involve a hostile or antagonistic atmosphere, or require persuasion and influence.
- Ability to develop, nurture and foster mature, productive relationships as a manager with internal and external stakeholders and providers in a complex and multi-layered delivery landscape. There is complexity in having the resilience, assertiveness and political insight during stakeholder interactions, while maintaining the ability to build relationships.
- Clear communicator with excellent writing, report writing and presentation skills, capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
Person Specification
Qualifications
Essential
- Practitioner or Expert level Government 'Contract Management Capability Programme'
- Experience of digital programme delivery or relevant qualification (e.g. masters)
Desirable
Knowledge
Essential
- Contract management and/or commissioning and service development experience and skills at a management level.
- Practical knowledge and understanding of the challenges involved in assuring delivery of large complicated commercial contracts.
Experience
Essential
- Project management experience and skills
- Experience of working in a comparable operational environment (e.g. NHS, research systems [desirable] and digital knowledge), preferably at management level.
- Ability to work effectively in a complex change management context.
Other
Essential
- Ability to function effectively with a high level of personal resilience.
- Practical ability to achieve demanding objectives.
Knowledge
Essential
- In-depth knowledge and understanding of strategy, policy and practice in relation to research systems and digital knowledge and the skills to apply these to contract management teams.
Other
Essential
- Commitment to inclusivity and valuing diversity
Knowledge
Essential
- Adopting change and improvement speedily and effectively
Analytical and Judgemental
Essential
- Ability to see the Big Picture. These include applying a risk mind-set and the ability to manage complexity when making decisions.
- Managing a quality service
- Making effective decisions
- Protecting HRA interests effectively while working together with suppliers
- Experience of assessing and making independent judgements about the performance of complex services.
Interpersonal
Essential
- Sound ability to influence and negotiate with stakeholders within a sensitive or contentious political and economic environment. Sometimes this may involve a hostile or antagonistic atmosphere, or require persuasion and influence.
- Ability to develop, nurture and foster mature, productive relationships as a manager with internal and external stakeholders and providers in a complex and multi-layered delivery landscape. There is complexity in having the resilience, assertiveness and political insight during stakeholder interactions, while maintaining the ability to build relationships.
- Clear communicator with excellent writing, report writing and presentation skills, capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
