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Administrative Assistant

NHS Resolution

Information:

This job is now closed

Job summary

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.

We are therefore recruiting to an Administrative Assistant role to join the Claims Management teams on a part-time 22.5 hours per week, permanent basis contract.

Main duties of the job

The Administrative Assistant will work alongside a team of administrators and the Team Leader, providing efficient and effective support for the claims function as well as supporting others as required and undertaking general office duties such as opening and sorting mail, scanning correspondence, directing electronic faxes, answering and dealing with phone enquiries, responding to emails, in person enquiries and preparing outgoing mail.

The Administrative Assistant will also demonstrate the following competencies:

  • Excellent oral and written communication skills
  • Confidence in making and taking enquiries via phone and email
  • Ability to work collaboratively in a team
  • Ability to work in an environment exposed to sensitive information and maintain confidentiality
  • Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
  • Excellent attention to detail
  • Ability to manage and take responsibility for tasks, not simply complete them

Please see the attached Job description and Person specification for more information.

About us

NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

  • Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
  • Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
  • Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
  • Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Date posted

04 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

M9912-NHSR-2024-39

Job locations

7 & 8 Wellington Place

Leeds

LS1 4AP


Job description

Job responsibilities

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

2) A written assessment which will be used for further shortlisting. The written assessment will be undertaken following shortlisting from 14th November onwards

3) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 25 November 2024 and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Job description

Job responsibilities

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

2) A written assessment which will be used for further shortlisting. The written assessment will be undertaken following shortlisting from 14th November onwards

3) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 25 November 2024 and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Person Specification

Location

Essential

  • What is your current location?

Supporting statement (continued)

Essential

  • Should you require more space, please continue your supporting statement in this section here

Supporting statement

Essential

  • NVQ Level 3 or equivalent relevant experience
  • Excellent communication skills and ability to communicate with staff at all levels
  • Ability to work as part of a team
  • Ability to use initiative and manage own workload alongside the ability to take a proactive and flexible approach to work
  • Ability to work under pressure to ensure deadlines are met with a high level of organisational and prioritising skills
  • Attention to detail with experience of consistently producing work of an excellent quality
  • Previous experience of working in an office environment
  • Experience of delivering quality customer services
  • Experience of implementing basic administrative systems
  • Ability to provide administrative support in a service to a fast-paced team
  • Excellent organisational skills, with the ability to prioritise and work flexibly to tight deadlines
  • Proficient IT skills and ability to use Microsoft Office packages (i.e. Outlook/Word/Excel/ in house systems)
  • Commitment to own personal and continued professional development
  • Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)

Notice period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Person Specification

Location

Essential

  • What is your current location?

Supporting statement (continued)

Essential

  • Should you require more space, please continue your supporting statement in this section here

Supporting statement

Essential

  • NVQ Level 3 or equivalent relevant experience
  • Excellent communication skills and ability to communicate with staff at all levels
  • Ability to work as part of a team
  • Ability to use initiative and manage own workload alongside the ability to take a proactive and flexible approach to work
  • Ability to work under pressure to ensure deadlines are met with a high level of organisational and prioritising skills
  • Attention to detail with experience of consistently producing work of an excellent quality
  • Previous experience of working in an office environment
  • Experience of delivering quality customer services
  • Experience of implementing basic administrative systems
  • Ability to provide administrative support in a service to a fast-paced team
  • Excellent organisational skills, with the ability to prioritise and work flexibly to tight deadlines
  • Proficient IT skills and ability to use Microsoft Office packages (i.e. Outlook/Word/Excel/ in house systems)
  • Commitment to own personal and continued professional development
  • Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)

Notice period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.

Employer details

Employer name

NHS Resolution

Address

7 & 8 Wellington Place

Leeds

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

7 & 8 Wellington Place

Leeds

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

For questions about the job, contact:

Claims Recruitment Team

nhsr.claimsrecruitment@nhs.net

Date posted

04 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

M9912-NHSR-2024-39

Job locations

7 & 8 Wellington Place

Leeds

LS1 4AP


Supporting documents

Privacy notice

NHS Resolution's privacy notice (opens in a new tab)