Job summary
We are looking for
an enthusiastic, highly-organised and motivated Assessment and Remediation
Coordinator (ARC) to play a key operational role in our service which helps NHS organisations manage
and resolve concerns about clinicians. The coordinators main responsibility is to manage incoming requests
for our assessment services from healthcare organisations. The coordinator
monitors inboxes, responds to requests and deals with any queries. The role
involves preparing and checking cases for a decision-making group that meets
weekly, liaising with senior staff at healthcare organisations, where necessary,
to make sure the cases are ready to be considered. The coordinator is responsible for managing
and tracking their own cases.
Main duties of the job
Successful
candidates will need to have excellent administrative skills, be highly
organised and able to use their initiative to resolve problems. The coordinator will be able to effectively
manage and prioritise a range of tasks on a daily basis and work to tight deadlines. They
will need excellent verbal communication skills, a keen eye for detail and to
be able to work
collaboratively.
Practitioner
Performance Advice is part of NHS Resolution, whose main purpose is to provide
expertise to the NHS on resolving concerns fairly, share from learning for
improvement and preserve resources for patient care.
Closing
date: 3 November 2024
Interview:
14 and 15 November 2024
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
We reserve the right to close the advertisement early, should we receive sufficient applications.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systems
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.
Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidates
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
We reserve the right to close the advertisement early, should we receive sufficient applications.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systems
Person Specification
Qualifications
Essential
- Educated to degree or equivalent relevant experience
Skills & Abilities
Essential
- High level of organisational skills, with a proven ability to work on own initiative, and manage and prioritise workload to meet challenging deadlines and focus on delivering results
- Excellent written communication skills, including the ability to draft letters, emails and take minutes of meetings, combined with accurate attention to detail
- Effective oral communication skills, with the ability to communicate confidently and professionally with senior colleagues and internal/external stakeholders
- Strong team-working skills, with the ability to work flexibly within a multi-professional environment
- Able to build and maintain effective working relationships with a variety of internal and external stakeholders at all levels including senior professional or medical staff
- Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/ PowerPoint) and work with databases
- Able to maintain confidentiality and work with sensitive and personal information
Knowledge & Understanding
Essential
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of confidentiality within the workplace (particularly the NHS)
- Knowledge and understanding of Freedom of Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
Desirable
- Knowledge of principles of case management
Experience
Essential
- Experience of providing support to deliver an external facing service
- Experience of managing a caseload and competing demands
- Experience of managing shared/service inboxes
- Experience of maintaining accurate, high quality records and using databases
- Experience of developing and maintaining excellent working relationships (internal and external)
Person Specification
Qualifications
Essential
- Educated to degree or equivalent relevant experience
Skills & Abilities
Essential
- High level of organisational skills, with a proven ability to work on own initiative, and manage and prioritise workload to meet challenging deadlines and focus on delivering results
- Excellent written communication skills, including the ability to draft letters, emails and take minutes of meetings, combined with accurate attention to detail
- Effective oral communication skills, with the ability to communicate confidently and professionally with senior colleagues and internal/external stakeholders
- Strong team-working skills, with the ability to work flexibly within a multi-professional environment
- Able to build and maintain effective working relationships with a variety of internal and external stakeholders at all levels including senior professional or medical staff
- Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/ PowerPoint) and work with databases
- Able to maintain confidentiality and work with sensitive and personal information
Knowledge & Understanding
Essential
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of confidentiality within the workplace (particularly the NHS)
- Knowledge and understanding of Freedom of Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
Desirable
- Knowledge of principles of case management
Experience
Essential
- Experience of providing support to deliver an external facing service
- Experience of managing a caseload and competing demands
- Experience of managing shared/service inboxes
- Experience of maintaining accurate, high quality records and using databases
- Experience of developing and maintaining excellent working relationships (internal and external)
