Junior Case Manager

Job description

Job responsibilities

What you will bring:

• A proactive and enthusiastic attitude with a keen interest in pursuing a career in clinical negligence practice and commitment to professional and personal development and study time.
• Strong organisational, time management and planning skills and the ability to manage multiple tasks effectively, allowing you to plan your workload and studies and complete the assignments to required deadlines and meet the Apprenticeship Standards.
• Keen attention to detail and analytical skills.
• Excellent communication skills, both written and verbal and confidence in making enquiries via telephone and email and communicating at all seniority levels.
• Awareness of confidentiality rules and ability to work in an environment exposed to sensitive information and maintain confidentiality.
• Minimum Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases.
• A team player attitude as someone who thrives in a fast-paced environment and is eager to learn.

What Youll Gain:

• A real-world experience where you can immerse yourself in the legal, clinical negligence claims management world, applying your knowledge in practical situations that will prepare you for future roles.
• Professional development where you will study independently and also participate in workshops, training sessions, and networking events that will expand your skill set and clinical negligence knowledge.
• Career advancement as this apprenticeship provides a stepping stone to future opportunities within our organisation and opportunity to progress to senior claims manager roles, paving the way for a successful career in the investigation and resolution of legal claims.
• A supportive culture - being part of the team that values collaboration, innovation, and a commitment to excellence, where your contributions will be recognised and celebrated.

Following the successful completion of the programme you will have an opportunity to progress and be interviewed for the role of Case Manager (AfC Band 7) and continue your career with NHS Resolution.

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for, and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form. We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum criteria for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

This role offers opportunities to work from either of our NHS Resolution office bases in London or Leeds, remotely or in a hybrid capacity. Please note that whilst homeworking may be an option, attendance and travel to both locations may be required on occasion due to training and team meetings.

For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.

The selection process will follow the format outlined below:

1. A pre-assessment questionnaire which will be used for further longlisting the pre-assessments will take place from 11 to 14 November 2024 and will have an online questionnaire format.
2. A written assessment which will be used for further shortlisting. The written assessment will be undertaken on 21 and 22 November 2024.
3. A formal interview and further assessments which may be held in-person or via conference call or video-based interaction. The assessments & interviews dates are scheduled on 2 and 3 December 2024 and will be used to assess knowledge, skills and competency of the candidates.

Please note that due to the high interest in this role and set recruitment timeline linked with the external apprenticeship application deadlines, we will be unable to offer alternative dates for any of the stages of the assessments, therefore please ensure that you plan your availability around the provided dates.

A drop in / Q&A session information for candidates will be shared in coming weeks. You will have a chance to meet the recruiting managers, the training team, current Apprentices and ask any questions related to the selection process, this role and the organisation.

If you want to know more about life as a Junior Case Manager please take a look at our short video here NHS Resolution Junior Case Manager case story | Biteable.

You may need to copy and paste the link below to view the video https://biteable.com/watch/4029901/4190e1f899f319fc6828a6dc90913f93

Should you wish to know more about the role you can download the job description and candidate pack via NHS Jobs link. For any questions in relation to the selection process, please contact nhsr.claimsrecruitment@nhs.net

Please note: Internal candidates, upon application via NHS Jobs, should also email directly to nhsr.claimscv@nhs.net attaching line managers written approval for secondment, utilising the form enclosed with this advert.

Person Specification

Supporting Statement

Essential

• In this section you need to demonstrate that you have read the published JD and person specification and demonstrate how you meet the essential and (where relevant) desirable criteria for this particular post
• Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
• Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
• Recruiting manager please select 3 or 4 essential criteria from each section that you would like to score the candidates against
• Essential:
• - Relevant degree or equivalent relevant experience
• - English and Mathematics at level 2 or acceptable equivalent.
• - Excellent written and oral communication skills with the ability to
• - communicate at all levels, sometimes in sensitive and or hostile environments.
• - Well organised and able to manage several priorities at the same time to meet deadlines.
• - Good task planner, with a systematic, thorough and logical approach to task completion.
• - Ability to work on own initiative as well as part of a team.
• - Knowledge of full range of administrative processes and computer systems and at least intermediate proficiency in Microsoft packages.
• - Knowledge and understanding of confidentiality within the workplace (particularly within the NHS).
• - Commitment to own personal and continued professional development.

Desirable

• - Experience of claims management systems and processes.
• - Knowledge of the application of current law and clinical practice to personal injury claims.
• - Grasp of the NHS Resolutions s strategy, business objectives and values.

Supporting statement (continued)

Essential

• Please continue your supporting statement in this section here.

Location

Essential

• What is your current location? Please add which location you are applying for London or Leeds.

Notice Period

Essential

• Please continue your supporting statement in this section here.

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)