Job summary
We are recruiting for a Delivery Manager to lead on the rollout of CaseHub to our Claims Service. You will be responsible for overseeing the delivery of the programme, with support from the Head of Digital, Head of Transformation, the CIO and the Director for Claims.
This role provides a unique opportunity to own all aspects of deploying significant technology change across a business function, working with our internal organisation as well as service users across the wider NHS.
To undertake this role, you will need to have experience in leading and delivering major IT transformation programmes into live and be able to work with colleagues and stakeholders across a spectrum of teams from Training and Communications to Technical Delivery, Test and Migration. You must have experience in working directly with colleagues from across the organisation, at Director level and team leader level, whose teams will ultimately be using our new systems.
NHS Resolution launched a series of transformation programmes including the Core Systems Programme (CSP) which started in the summer of 2021 and represents a fundamental re-design of our case processing systems with a new software solution, CaseHub. CSP provides an opportunity for wider transformation across NHS Resolution to radically improve our service delivery, improve the day-to-day experience of our users both internally and externally and put in place a technology foundation which provides us with a secure foundation for the future.
Main duties of the job
Please see the attached Job description and Person specification for more information and details of the role.
About us
NHS Resolution is an arms-length body of the Department of Health and Social Care managing a balance sheet of over £84bn relating to claims. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. The Claims function is an operating division of NHS Resolution and handles negligence claims on behalf of the members of our indemnity schemes: NHS organisations and independent sector providers of NHS care in England and since April 2019, beneficiaries of state-backed indemnity for general practice.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
For those that wish to work from home, we ask that you check you are able to access an average internet speed (per person working from that location) of 10 Mbps download speed and at least 2 Mbps upload speed so that you can access and use our systems.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Job description
Job responsibilities
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
Person Specification
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice period
Essential
- What is your current notice period/earliest possible start date? Ideally you will be on a short notice period and able to start within a month/or available immediately.
Supporting statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
Knowledge and skills
Essential
- You can deliver major IT & business change projects in a complex and changing environment.
- You have project management skills and know how to use various methods and tools.
- You keep learning and follow GDS best practise
- You can act with users best interests and challenge teams and assumptions.
- You have strong analytical and problem-solving skills and can make strategic judgements on complex issues.
- You can build and maintain strong working relationships with senior stakeholders to deliver results.
Qualifications
Essential
- You are likely to have a masters degree or similar experience and you will have managed programmes in different fields.
Experience
Essential
- You have led and delivered tech programmes with new solutions for different business areas.
- You have delivered big programmes in the public sector.
- You understand the digital service lifecycle and have worked in a multi-disciplinary environment, managed resources, demands, governance, suppliers, outcomes, budget and NHS standards.
- You have worked in designing and implementing critical business applications such as case, document, and contract management solutions.
- You have managed risks and issues in a complex programme environment.
Person Specification
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Notice period
Essential
- What is your current notice period/earliest possible start date? Ideally you will be on a short notice period and able to start within a month/or available immediately.
Supporting statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers). Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
Knowledge and skills
Essential
- You can deliver major IT & business change projects in a complex and changing environment.
- You have project management skills and know how to use various methods and tools.
- You keep learning and follow GDS best practise
- You can act with users best interests and challenge teams and assumptions.
- You have strong analytical and problem-solving skills and can make strategic judgements on complex issues.
- You can build and maintain strong working relationships with senior stakeholders to deliver results.
Qualifications
Essential
- You are likely to have a masters degree or similar experience and you will have managed programmes in different fields.
Experience
Essential
- You have led and delivered tech programmes with new solutions for different business areas.
- You have delivered big programmes in the public sector.
- You understand the digital service lifecycle and have worked in a multi-disciplinary environment, managed resources, demands, governance, suppliers, outcomes, budget and NHS standards.
- You have worked in designing and implementing critical business applications such as case, document, and contract management solutions.
- You have managed risks and issues in a complex programme environment.
