Job summary
Location: NHS Resolution Leeds offices with an option of hybrid working or fully remote home working.
The Claims Training and Recruitment Team is responsible for the support of external and internal recruitment and progression through training and development initiatives and programmes across the Claims Management Function of NHS Resolution. No two days are the same - we are a dynamic group of individuals, passionate about our PEER values, building key relationships with external and internal stakeholders and delivering an outstanding support service to our claims colleagues by supporting recruitment and selection processes for various roles in the Function, welcoming new talent to the organisation and nurturing and progressing them through a wide range of development activities.
We are looking for candidates who possess learning and development qualifications or relevant, similar experience, as well as staff supervisory experience. The ideal candidate should have highly developed planning, organisational, and prioritisation skills, gained from working in similar roles. Furthermore, they should have the ability to provide senior administrative and coordination support for multiple, often time-sensitive and overlapping activities and programmes.
This position will be situated in the Claims Training Division within the team and offers 12 months fixed term/secondment contract basis with the possibility of extension or becoming permanent.
Main duties of the job
This position will mainly involve providing supervisory support to a team of two training and development coordinators. Additionally, it will require providing senior administrative and project support services to the Claims Function. Having knowledge and experience of supervising teams, training and development processes, project and event coordination processes, and best practices would be an advantage.
The post holder in this role will be responsible for supporting both complex and non-complex training and development activities across the Claims Management Function. This includes providing senior support for various work streams and activities, reporting, and supporting various stages of the training and development processes, completing, and supervising day-to-day activities for their team of two training and development coordinators, and working with department members in a highly organized and time-sensitive environment.
Additionally, they will be responsible for drafting and reviewing standard operating procedures associated with the training operations process and implementing them into the team by providing the necessary training as required. They will also provide comprehensive high level administrative support to the divisional Training and Recruitment Managers, while working closely with colleagues within the Claims Function, the HR and OD Teams and external training providers.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients.
We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
You can find more information about us on our website.
Job description
Job responsibilities
The candidate for the role will also demonstrate the following competencies:
- Ability to supervise a small team and take responsibility for tasks of various complexity and within deadlines assigned.
- Highly developed planning, organisation and prioritisation skills gained in the same or similar field role with very strong ability to deliver senior administrative and co-ordination support for multiple, often time sensitive and overlapping activities.
- Excellent verbal and written communication skills.
- Confidence in making and answering range of enquiries via phone, email, and MS Office applications.
- Ability to work collaboratively and on own initiative.
- Ability to work with sensitive information and maintain confidentiality.
- Excellent attention to detail and pride in data quality.
- Outstanding ability to build and manage relationships at all levels
- Minimum of intermediate to high IT proficiency in a range of Microsoft products (Word, Excel, PowerPoint, MS Teams, Task Planner & Adobe) and experience of using bespoke databases is a must for this role and will be tested during the selection process
Please ensure that you read the job description and person specification available with this advertisement andcarefully address each of the requirements of the post in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies relevant to this role.
Please note that we do not accept CVs, therefore your application must be submitted via the NHS Jobs online application form.
To assess your suitability for this role a range of assessment activities will form part of the selection process.
This will include:
A pre-screening call which will be used for further shortlisting.
A written assessment which may be used for further shortlisting.
A further selection activities in form of an additional assessment and a formal interviews whichwill take place in-person, at our Leeds offices in February 2024.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact nhsr.claimsrecruitment@nhs.net
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Job description
Job responsibilities
The candidate for the role will also demonstrate the following competencies:
- Ability to supervise a small team and take responsibility for tasks of various complexity and within deadlines assigned.
- Highly developed planning, organisation and prioritisation skills gained in the same or similar field role with very strong ability to deliver senior administrative and co-ordination support for multiple, often time sensitive and overlapping activities.
- Excellent verbal and written communication skills.
- Confidence in making and answering range of enquiries via phone, email, and MS Office applications.
- Ability to work collaboratively and on own initiative.
- Ability to work with sensitive information and maintain confidentiality.
- Excellent attention to detail and pride in data quality.
- Outstanding ability to build and manage relationships at all levels
- Minimum of intermediate to high IT proficiency in a range of Microsoft products (Word, Excel, PowerPoint, MS Teams, Task Planner & Adobe) and experience of using bespoke databases is a must for this role and will be tested during the selection process
Please ensure that you read the job description and person specification available with this advertisement andcarefully address each of the requirements of the post in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies relevant to this role.
Please note that we do not accept CVs, therefore your application must be submitted via the NHS Jobs online application form.
To assess your suitability for this role a range of assessment activities will form part of the selection process.
This will include:
A pre-screening call which will be used for further shortlisting.
A written assessment which may be used for further shortlisting.
A further selection activities in form of an additional assessment and a formal interviews whichwill take place in-person, at our Leeds offices in February 2024.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact nhsr.claimsrecruitment@nhs.net
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Person Specification
LOCATION
Essential
- Please confirm you are based within the Leeds location are are able to attend in-person assessment centre
NOTICE PERIOD
Essential
- Please state your current notice period and confirm if your notice period is negotiable?
Qualifications
Essential
- Qualification or quivalent training and experience within specific training nd developmnt area
- Learning and development qualification i.e. CIPD L&D
Experience
Essential
- Experience of supervising/managing staff
- Experience of developing, maintaining and reviewing administrative processes to ensure they are fit for purpose
- Experience of developing and maintaining excellent working relationships (internal and external)
- Experience of coping well when under pressure from competing priorities, unpredictable requests and interruptions
- Experience of making routine presentations
- Experience of organising complex activities
- Experience of developing, maintaining and reviewing administrative processes to ensure they are fit for purpose
- Experience of producing reports from various information sources
- Experience of using a range of computerised software e.g. SharePoint, MS Project
- Experience of managing large scale training or other events
- Ability to provide and receive complex information effectively
- Ability to persuade and motivate others to deliver objectives
- Ability to deliver sensitive information about performance and changes
- Ability to liaise with staff and customers at all levels, both internal and external contacts
- Ability to manage and prioritise own work and the work of others
- Ability to work on own initiative with minimum supervision
- Ability to work accurately with excellent attention to detail and to ensure this in others
- Ability to work without supervision and see tasks through to completion.
- Ability to work on own initiative as well as part of a team
- Intermediate or advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
- Good interpersonal skills requiring diplomacy and professionalism
- Ability to manage several priorities at the same time
- Ability to work under pressure and to tight and immovable deadlines
- Ability to maintain confidentiality and work with sensitive and personal information
- Commitment to own personal and continued professional development
Desirable
- Project management / coordination / support experience and knowledge
- Knowledge of standard HR and OD policies and procedures
- Knowledge and understanding of confidentiality within the workplace
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
Person Specification
LOCATION
Essential
- Please confirm you are based within the Leeds location are are able to attend in-person assessment centre
NOTICE PERIOD
Essential
- Please state your current notice period and confirm if your notice period is negotiable?
Qualifications
Essential
- Qualification or quivalent training and experience within specific training nd developmnt area
- Learning and development qualification i.e. CIPD L&D
Experience
Essential
- Experience of supervising/managing staff
- Experience of developing, maintaining and reviewing administrative processes to ensure they are fit for purpose
- Experience of developing and maintaining excellent working relationships (internal and external)
- Experience of coping well when under pressure from competing priorities, unpredictable requests and interruptions
- Experience of making routine presentations
- Experience of organising complex activities
- Experience of developing, maintaining and reviewing administrative processes to ensure they are fit for purpose
- Experience of producing reports from various information sources
- Experience of using a range of computerised software e.g. SharePoint, MS Project
- Experience of managing large scale training or other events
- Ability to provide and receive complex information effectively
- Ability to persuade and motivate others to deliver objectives
- Ability to deliver sensitive information about performance and changes
- Ability to liaise with staff and customers at all levels, both internal and external contacts
- Ability to manage and prioritise own work and the work of others
- Ability to work on own initiative with minimum supervision
- Ability to work accurately with excellent attention to detail and to ensure this in others
- Ability to work without supervision and see tasks through to completion.
- Ability to work on own initiative as well as part of a team
- Intermediate or advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
- Good interpersonal skills requiring diplomacy and professionalism
- Ability to manage several priorities at the same time
- Ability to work under pressure and to tight and immovable deadlines
- Ability to maintain confidentiality and work with sensitive and personal information
- Commitment to own personal and continued professional development
Desirable
- Project management / coordination / support experience and knowledge
- Knowledge of standard HR and OD policies and procedures
- Knowledge and understanding of confidentiality within the workplace
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
