Senior Strategic Intervention Case Manager

Job responsibilities

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

In addition to having technical expertise and exceptional organisational skills the Senior Strategic Intervention Case Manager will also demonstrate the following competencies:

• Ability to work as a team member and collaboratively with other teams
• Exceptional customer focus
• Excellent verbal and written communication skills
• Be focused on continuous service improvement
• Ability to build and maintain relationships with internal and external stakeholders

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 16 October 2023

2) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing week commencing 30 October 2023 and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Supporting statement

Essential

• Masters level degree or equivalent relevant experience
• Excellent analytical skills and the ability to identify and implement process change
• Ability to innovate in the management of clinical negligence and non-clinical personal injury claims and to identify opportunities for more effective claims management
• Excellent written and oral communication skills, with the ability to communicate at all levels and sometimes in sensitive and/or hostile environments
• Highly developed negotiation skills with the ability to be authoritative and persuasive
• Good interpersonal skills with the ability to use tact, diplomacy and professionalism
• Ability to manage several priorities at the same time
• Ability to work under pressure and to tight and immovable deadlines
• Ability to develop good working rapport within and across teams
• Ability to draft legal documents and complex legal correspondence a concise and professional manner
• Ability to use NHS Resolutions Claims Management System (CMS)
• Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint etc)
• Extensive clinical negligence and non-clinical negligence personal injury claims handling experience
• Managing a case load within strict time limits and conflicting priorities
• Developing and monitoring processes and procedures
• Thorough understanding of current law and relevant statutes
• Knowledge and understanding of confidentiality within the workplace (particularly the NHS)
• Knowledge and understanding of Equality Act (2010)
• Knowledge and understanding of Freedom of Information Act (2000)
• Knowledge and understanding of Data Protection Act/General Data Protection Regulations (2018)
• Confident with a high level of drive, enthusiasm and commitment
• Self-motivated and focused approach
• Commitment to own personal and professional development

Desirable

• An insurance or legal qualification

Supporting statement (continued)

Essential

• Should you require more space, please continue your supporting statement in this section here.

Location

Essential

• What is your current location? Please add which location you are closest to and applying for - London or Leeds.

Notice Period

Essential

• What is your current notice period? Please add your notice length and comment if your notice period is negotiable.