Job summary
NHS Resolution is a not-for-profit part of the NHS working for health
care providers to resolve claims fairly and to share learning across the NHS
and beyond. We provide a supportive environment for our staff with
specialist training and the opportunity for personal development.
NHS Resolution operates a number of indemnity
schemes, on behalf of the Secretary of State for Health and Social Care,
primarily for the handling of liability claims against English NHS Trusts and
other commissioners and/or providers of NHS care.
The
claims teams manage claims emanating from former PCTs and Strategic Health
Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting
and dynamic climate, allcontributing to a continually improving claims
service.
The
NHS Resolution Claims Management function is entering a phase of transformation
and expansion with a vision to deliver a single, integrated claims function,
with a supportive organisational structure that avoids duplication of effort
and allows teams to develop their skills.
This
is an exciting time for the function with a wide range of opportunities available
to support our aims in delivering our future vision.
We are therefore recruiting to Non-Clinical Case Manager role to join the Claims Management teams on a permanent basis.
Main duties of the job
We are looking for talented and experienced case handlers to join our
dedicated teams in our Non-Clinical Claims teams.
As a non-clinical case manager you will be responsible for
investigating, reserving, negotiating and settling a range of non-clinical
liability and property claims, including all types of Employers, Public,
Product and Directors and Officers liability, Data Protection and
Professional Indemnity claims, from reporting to conclusion, within agreed
authority levels, in accordance with the NHS Resolutions policies/ procedures
and utilising the Ministry of Justice (MOJ) portal as required.
Please see the attached Job description and Person specification for
more information.
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
- Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
- Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
- Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance,
offering flexible working arrangements. Furthermore, we can offer a chance to
gain extra skills and training and with regular reviews and a clear plan, all
employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
***Please note, if you have applied for this role
in the last 6 monthsand have not been successful at any stage of the
recruitment (shortlisting, written assessment, interview or further
assessments), your application may not be considered as part of this
campaign.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000 characters to demonstrate the information above,
this will be across two sections (supporting statement and supporting statement
continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1) A written assessment
which will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 02/10/2023
2) A formal interview and further assessments which will be held via
conference call or video-based interaction rather than face to face meetings. The assessments and interview dates are
scheduled in the week commencing 16/10/2023 and will be used to assess
knowledge, skills and competency of the candidates.
***
Trigger warning: Please note that the scenarios and any data
utilised for the assessments are fictional, having been created purely for the
purpose of recruitment and selection and to assess the applicants suitability
for the role. Thus, any similarity to any situation described as well as person
whether living or not, is coincidental, however it may include injury and
negligence descriptions and content that may be upsetting or triggering for
some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain
situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is
currently unable to support any sponsorship requests.
The Claims Teams at
NHS Resolution are London and Leeds based and we will be happy to talk to you
about flexible/hybrid working arrangements as part of the application and
interview process. Home working is subject to meeting homeworking assessment
requirements, (including a minimum broadband speed of 18Mbps and a dedicated
work space).
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
***Please note, if you have applied for this role
in the last 6 monthsand have not been successful at any stage of the
recruitment (shortlisting, written assessment, interview or further
assessments), your application may not be considered as part of this
campaign.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000 characters to demonstrate the information above,
this will be across two sections (supporting statement and supporting statement
continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1) A written assessment
which will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 02/10/2023
2) A formal interview and further assessments which will be held via
conference call or video-based interaction rather than face to face meetings. The assessments and interview dates are
scheduled in the week commencing 16/10/2023 and will be used to assess
knowledge, skills and competency of the candidates.
***
Trigger warning: Please note that the scenarios and any data
utilised for the assessments are fictional, having been created purely for the
purpose of recruitment and selection and to assess the applicants suitability
for the role. Thus, any similarity to any situation described as well as person
whether living or not, is coincidental, however it may include injury and
negligence descriptions and content that may be upsetting or triggering for
some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain
situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is
currently unable to support any sponsorship requests.
The Claims Teams at
NHS Resolution are London and Leeds based and we will be happy to talk to you
about flexible/hybrid working arrangements as part of the application and
interview process. Home working is subject to meeting homeworking assessment
requirements, (including a minimum broadband speed of 18Mbps and a dedicated
work space).
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Person Specification
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Supporting Statement
Essential
- Degree Level or equivalent
- CII or ACII or ILEX of CIP or IFCI1 and 2 or
- law degree (or equivalent experience and/or knowledge and skills)
- Proficient IT skills and ability to use Microsoft Office packages (i.e.
- Outlook/Word/Excel/PowerPoint)
- Ability to work both in a team environment and on own initiative
- Good task planning skills, with a systematic, thorough and logical approach to task completion
- Ability to work under pressure
- Ability to make key decisions and to accept responsibility for those decisions
- Good interpersonal skills, requiring diplomacy and professionalism
- Good communication and negotiating skills
- Ability to manage several priorities at the same time
- Ability to work under pressure and to tight and immovable deadlines
- Confident and well organised
- To make decisions on liability and value quantum
- To prepare written documentation in a concise and professional manner
- Previous personal injury/clinical negligence experience or equivalent knowledge and skills
- Development and monitoring of processes
- and procedures
- Managing a case load and working towards
- achievement and targets
- Specialised and thorough knowledge of all aspects of non-clinical
- Understanding of current law and the relevant statues relating to employers and public liability and their application to cases
- Knowledge and understanding of confidentiality within the workplace
- (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data
- Protection Act (2018)/General Data Protection Regulation
- Commitment to own personal and continued
- professional development
- Self-motivated
- Confident focused approach
- Work well within a team
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
Notice Period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Person Specification
Supporting statement (continued)
Essential
- Please continue your supporting statement in this section here.
Supporting Statement
Essential
- Degree Level or equivalent
- CII or ACII or ILEX of CIP or IFCI1 and 2 or
- law degree (or equivalent experience and/or knowledge and skills)
- Proficient IT skills and ability to use Microsoft Office packages (i.e.
- Outlook/Word/Excel/PowerPoint)
- Ability to work both in a team environment and on own initiative
- Good task planning skills, with a systematic, thorough and logical approach to task completion
- Ability to work under pressure
- Ability to make key decisions and to accept responsibility for those decisions
- Good interpersonal skills, requiring diplomacy and professionalism
- Good communication and negotiating skills
- Ability to manage several priorities at the same time
- Ability to work under pressure and to tight and immovable deadlines
- Confident and well organised
- To make decisions on liability and value quantum
- To prepare written documentation in a concise and professional manner
- Previous personal injury/clinical negligence experience or equivalent knowledge and skills
- Development and monitoring of processes
- and procedures
- Managing a case load and working towards
- achievement and targets
- Specialised and thorough knowledge of all aspects of non-clinical
- Understanding of current law and the relevant statues relating to employers and public liability and their application to cases
- Knowledge and understanding of confidentiality within the workplace
- (particularly within the NHS)
- Knowledge and understanding of Equality Act (2010)
- Knowledge and understanding of Freedom of
- Information Act (2000)
- Knowledge and understanding of Data
- Protection Act (2018)/General Data Protection Regulation
- Commitment to own personal and continued
- professional development
- Self-motivated
- Confident focused approach
- Work well within a team
Location
Essential
- What is your current location? Please add which location you are applying for London or Leeds.
Notice Period
Essential
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
