Claims Assistant

NHS Resolution

Information:

This job is now closed

Job summary

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.

We are therefore recruiting Claims Assistant roles to join the Claims Management teams on a permanent basis.

Main duties of the job

The Claims Assistant will work alongside a team of Case Managers and the Team Leader, providing administrative support for the handling of claims as well as supporting other departments as required and providing general administrative support as needed.

The Claims Assistant will also demonstrate the following competencies:

  • Excellent oral and written communication skills
  • Confidence in making enquiries via phone and email
  • Ability to work collaboratively in a team
  • Ability to work in an environment exposed to sensitive information and maintain confidentiality
  • Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
  • Excellent attention to detail
  • Ability to manage and take responsibility for tasks, not simply complete them

Please see the attached Job description and Person specification for more information.

About us

NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not-for-profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:

  • Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
  • Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
  • Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
  • Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year plus HCAS (London based only)

Contract

Permanent

Working pattern

Full-time

Reference number

M9912-NHSR-2023-69

Job locations

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Job description

Job responsibilities

Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form.In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

1)A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 25 July 2023.

2)A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 3 August 2023 and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments is fictional, having been created purely for the purpose of this recruitment campaign and assessing the applicants competencies. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and the content that may be upsetting or triggering for some candidates. Please do make us aware vas soon as possible via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Job description

Job responsibilities

Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form.In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

1)A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 25 July 2023.

2)A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 3 August 2023 and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments is fictional, having been created purely for the purpose of this recruitment campaign and assessing the applicants competencies. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and the content that may be upsetting or triggering for some candidates. Please do make us aware vas soon as possible via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Person Specification

Supporting Statement

Essential

  • Knowledge of full range of administrative duties and computer systems, acquired through NVQ level 3 or equivalent experience plus relevant practical experience
  • Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint)
  • Ability to draft accurate and well-presented straightforward claims related correspondence
  • Ability to use standard office applications
  • Excellent communication skills with the ability to communicate at all levels, sometimes in sensitive and or hostile environments.
  • Ability to meet deadlines and balance several priorities at the same time
  • Very good task planning skills with a systematic, thorough and logical approach to task completion.
  • Ability to work on own initiative as well as part of a team.
  • Good interpersonal, skills requiring diplomacy and professionalism.
  • Experience of claims management systems and processes
  • Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
  • Knowledge and understanding of Data Protection Act/General Data Protection Regulations
  • Commitment to own personal and continued professional development
  • Well organised

Desirable

  • Knowledge of NHS Resolution Claims Management System (CMS)
  • Knowledge of NHS Resolution claims management protocols

Supporting Statement (continued)

Essential

  • Please continue your supporting statement in this section here.

Notice Period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.

Location

Essential

  • What is your current location? Please add which location you are applying for London or Leeds.
Person Specification

Supporting Statement

Essential

  • Knowledge of full range of administrative duties and computer systems, acquired through NVQ level 3 or equivalent experience plus relevant practical experience
  • Proficient IT skills and ability to use Microsoft Office packages (ie Outlook/Word/Excel/PowerPoint)
  • Ability to draft accurate and well-presented straightforward claims related correspondence
  • Ability to use standard office applications
  • Excellent communication skills with the ability to communicate at all levels, sometimes in sensitive and or hostile environments.
  • Ability to meet deadlines and balance several priorities at the same time
  • Very good task planning skills with a systematic, thorough and logical approach to task completion.
  • Ability to work on own initiative as well as part of a team.
  • Good interpersonal, skills requiring diplomacy and professionalism.
  • Experience of claims management systems and processes
  • Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
  • Knowledge and understanding of Data Protection Act/General Data Protection Regulations
  • Commitment to own personal and continued professional development
  • Well organised

Desirable

  • Knowledge of NHS Resolution Claims Management System (CMS)
  • Knowledge of NHS Resolution claims management protocols

Supporting Statement (continued)

Essential

  • Please continue your supporting statement in this section here.

Notice Period

Essential

  • What is your current notice period? Please add your notice length and comment if your notice period is negotiable.

Location

Essential

  • What is your current location? Please add which location you are applying for London or Leeds.

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

For questions about the job, contact:

Claims Recruitment

nhsr.claimsrecruitment@nhs.net

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year plus HCAS (London based only)

Contract

Permanent

Working pattern

Full-time

Reference number

M9912-NHSR-2023-69

Job locations

8th Floor, 10 South Colonnade

Canary Wharf

London

E14 4PU


NHS Resolution

7-8 Wellington Place

Leeds

LS1 4AP


Supporting documents

Privacy notice

NHS Resolution's privacy notice (opens in a new tab)