Job summary
NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
The NHS Resolution Claims Management function is entering a phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
This is an exciting time for the function with a wide range of opportunities available to support our aims in delivering our future vision.
We are therefore recruiting to a Training and Recruitment Co-Ordinator role to join the Claims Training and Recruitment Team on a 12 month fixed term / secondment contract basis with the possibility of extension or going permanent.
Main duties of the job
We are seeking a bright enthusiastic team player to come and join our small hard working divisional Training and Recruitment Team situated within the Claims Management function of NHS Resolution.
The top candidate will enjoy working on a number of tasks requiring excellent organisation skills and attention to detail. The post holder will provide comprehensive administrative support to the divisional Training and Recruitment Managers while working closely with colleagues with in the claims function and in the HR and OD Team.
The post holder will support a range of recruitment, selection and possibly training and development interventions and will have a high level of administration experience, as well as a good understanding of recruitment and selection processes, training co-ordination, and the organisation of events.
They will be able to communicate effectively with a high standard of written English with all levels of staff including senior management. They will have good numerical skills, and ability to prioritise workload effectively and achieve deadlines.They will also have excellent I.T skills on Microsoft Office packages, experience of utilising bespoke databases, survey tools and Microsoft Teams.
If you are someone who is able to demonstrate competency in the above areas, we would like to hear from you.
Please see the attached Job description and Person specification for more information.
About us
NHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:
Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.
Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.
What do we have to offer?
At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.
Job description
Job responsibilities
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 17/07/2023.
2) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 31/07/2023 and will be used to assess knowledge, skills and competency of the candidates.
*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).
Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.
Job description
Job responsibilities
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.
Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).
Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:
1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 17/07/2023.
2) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled in the week commencing 31/07/2023 and will be used to assess knowledge, skills and competency of the candidates.
*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.
Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.
We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.
The Claims Teams at NHS Resolution are London and Leeds based and we will be happy to talk to you about flexible/hybrid working arrangements as part of the application and interview process. Home working is subject to meeting homeworking assessment requirements, (including a minimum broadband speed of 18Mbps and a dedicated work space).
Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.
Person Specification
Qualifications
Essential
- Diploma, CPP equivalent level or demonstrable relevant experience
ESSENTIAL:
Essential
- Diploma, CPP equivalent level or demonstrable relevant experience
- The ability to network and establish professional credibility
- The ability to work under pressure and prioritise own work as well as the work of others to meet service requirements
- Ability to manage and prioritise multiple and sometimes conflicting demands
- Excellent organisational skills and the ability to meet operational deadlines within changing organisational priorities
- Ability to communicate clearly and with confidence to a range of audiences orally and in writing.
- Ability to implement policies and practice in own area
- Ability to work closely with colleagues at all levels on joint projects.
- Flexible and pragmatic approach to problem solving and working practices.
- Willingness and ability to develop new skills.
- Ability to work in a team
- Good customer service skills
- Good level of numeracy
- Good attention to detail and high level of accuracy
- Use of Microsoft packages including Word and Excel
- Previous administration experience required in a relevant sector
- Experience of coordinating training events
- Experience of working in a customer care environment
- Office administration experience including the production of official documents or processes
- Experience of working in the public sector
- Experience/understanding of assessment process for learners or occupational areas
- Knowledge of standard HR recruitment policies and procedures.
- Knowledge of Agenda for Change Terms and Conditions.
- Operational knowledge and understanding of recruitment processes, legal responsibilities and recruitment best practice
- Knowledge of effective application of high volume recruitment best practice
- Wide knowledge of administrative processes and organisational policies/ procedures
- Knowledge of co-ordinating training and events
- Knowledge and understanding of the Equality Act (2010)
- Knowledge and understanding of Data Protection Act 2018, General Data Protection Regulations
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Freedom of Information Act (2000)
- Commitment to own personal and continued professional development
Desirable
- Recruitment agency / resourcing experience
- NHS recruitment experience
- ATS experience
- Direct sourcing experience
- Job boards experience
SUPPORTING STATEMENT
Essential
- Please add your supporting statement here:
Desirable
- Should you require more space, please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your current notice period?
- Is your notice negotiable?
LOCATION
Essential
- What is your current location?
- Please add which location you are closest to and applying for -London or Leeds?
Person Specification
Qualifications
Essential
- Diploma, CPP equivalent level or demonstrable relevant experience
ESSENTIAL:
Essential
- Diploma, CPP equivalent level or demonstrable relevant experience
- The ability to network and establish professional credibility
- The ability to work under pressure and prioritise own work as well as the work of others to meet service requirements
- Ability to manage and prioritise multiple and sometimes conflicting demands
- Excellent organisational skills and the ability to meet operational deadlines within changing organisational priorities
- Ability to communicate clearly and with confidence to a range of audiences orally and in writing.
- Ability to implement policies and practice in own area
- Ability to work closely with colleagues at all levels on joint projects.
- Flexible and pragmatic approach to problem solving and working practices.
- Willingness and ability to develop new skills.
- Ability to work in a team
- Good customer service skills
- Good level of numeracy
- Good attention to detail and high level of accuracy
- Use of Microsoft packages including Word and Excel
- Previous administration experience required in a relevant sector
- Experience of coordinating training events
- Experience of working in a customer care environment
- Office administration experience including the production of official documents or processes
- Experience of working in the public sector
- Experience/understanding of assessment process for learners or occupational areas
- Knowledge of standard HR recruitment policies and procedures.
- Knowledge of Agenda for Change Terms and Conditions.
- Operational knowledge and understanding of recruitment processes, legal responsibilities and recruitment best practice
- Knowledge of effective application of high volume recruitment best practice
- Wide knowledge of administrative processes and organisational policies/ procedures
- Knowledge of co-ordinating training and events
- Knowledge and understanding of the Equality Act (2010)
- Knowledge and understanding of Data Protection Act 2018, General Data Protection Regulations
- Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
- Knowledge and understanding of Freedom of Information Act (2000)
- Commitment to own personal and continued professional development
Desirable
- Recruitment agency / resourcing experience
- NHS recruitment experience
- ATS experience
- Direct sourcing experience
- Job boards experience
SUPPORTING STATEMENT
Essential
- Please add your supporting statement here:
Desirable
- Should you require more space, please continue your supporting statement in this section here.
NOTICE PERIOD
Essential
- What is your current notice period?
- Is your notice negotiable?
LOCATION
Essential
- What is your current location?
- Please add which location you are closest to and applying for -London or Leeds?
