Job summary
NHS Resolution is a not-for-profit part of the NHS working for health
care providers to resolve claims fairly and to share learning across the NHS
and beyond. We provide a supportive environment for our staff with specialist
training and the opportunity for personal development.
NHS Resolution operates a number of indemnity
schemes, on behalf of the Secretary of State for Health and Social Care,
primarily for the handling of liability claims against English NHS Trusts and
other commissioners and/or providers of NHS care.
The
NHS Resolution Claims Management function is entering a phase of transformation
and expansion with a vision to deliver a single, integrated claims function,
with a supportive organisational structure that avoids duplication of effort
and allows teams to develop their skills.
This
is an exciting time for the function with a wide range of opportunities
available to support our aims in delivering our future vision.
We
are therefore recruiting to Audit and
Service Improvement Manager roles, looking for talented and experienced
Claims Auditors to join our dedicated Claims Audit and Service Improvement Team
on a permanent contract basis.
Main duties of the job
The post holder will have experience of handling personal injury claims and knowledge of the relevant Civil Procedure Rules. The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
As a Claims Auditor and Service Improvement Manager in the team, primarily you will be responsible for auditing internal and external complex clinical and non-clinical claims files. You will support the work of the Team to review and evaluate systems, processes, and initiatives. You will be responsible for supporting the operational function of the Team and working with the Audit Team Manager to both inform the audit process and monitor the delivery of actions arising from audit recommendations.
This key role within the claims function provides an exciting opportunity for the right candidate to help the Audit Team shape future developments and promote quality improvement within the Claims function at NHS Resolution.
The post holder will be expected to provide support in the setting of strategy and the implementation of new policies affecting all claims schemes, assist and provide support in the monitoring of delivery against NHS Resolutions Business Plan and on the formulation of implementation plans for the introduction of service changes in conjunction with the Audit Team Manager.
About us
NHS Resolution
is an Arms Length Body of the Department of Health & Social Care. As a not
for profit part of the NHS, our purpose is to provide expertise to the NHS to
resolve concerns fairly, share learning for improvement and preserve resources
for patients. We have four key service areas:
- Claims
Management: delivering expertise in handling clinical and non-clinical claims
to members of our Indemnity Schemes.
- Practitioner
Performance Advice: providing advice, support and interventions in relation to
concerns about the individual performance of Doctors, Dentists and Pharmacists.
- Primary
Care Appeals: offering an impartial tribunal service for the fair handling of
Primary Care contracting services.
- Safety
and Learning: supporting the NHS to better understand and learn from claims,
concerns and disputes; to target safety activity while sharing learning across
the NHS.
What do we have to offer?
At NHS Resolution, we
strive to be an employer of choice. Some of the benefits we offer include
access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are
also committed to support individuals in having a work and life balance,
offering flexible working arrangements. Furthermore, we can offer a chance to
gain extra skills and training and with regular reviews and a clear plan, all
employees can develop to their full potential.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
***Please note, if you have applied for this role
in the last 6 monthsand have not been successful at any stage of the
recruitment (shortlisting, written assessment, interview or further assessments),
your application may not be considered as part of this campaign.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000 characters to demonstrate the information above,
this will be across two sections (supporting statement and supporting statement
continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1. A written assessment which
will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 10th
July 2023.
2.
A formal interview and further assessments which will be held via
conference call or video-based interaction rather than face to face meetings.
The assessments & interviews date is scheduled on 24th/ 25th
July 2023 and will be used to assess knowledge, skills and
competency of the candidates.
***
Trigger warning: Please note that the scenarios and any data
utilised for the assessments are fictional, having been created purely for the
purpose of recruitment and selection and to assess the applicants suitability
for the role. Thus, any similarity to any situation described as well as person
whether living or not, is coincidental, however it may include injury and
negligence descriptions and content that may be upsetting or triggering for
some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain
situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is
currently unable to support any sponsorship requests.
The Claims Teams at
NHS Resolution are London and Leeds based and we will be happy to talk to you
about flexible/hybrid working arrangements as part of the application and
interview process. Home working is subject to meeting homeworking assessment
requirements, (including a minimum broadband speed of 18Mbps and a dedicated
work space).
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Job description
Job responsibilities
Please ensure that you read the job
description carefully and that you address each of the requirements of the post
in the person specification in your supporting statement sections as your
application will be assessed against these criteria. Your online application should relate to the specific
position you are applying for and you are expected to highlight examples and achievements
that demonstrate the competencies outlined in the job description and from the
vacancy notice in your application form. Try to keep it structured and to the
point.
***Please note, if you have applied for this role
in the last 6 monthsand have not been successful at any stage of the
recruitment (shortlisting, written assessment, interview or further assessments),
your application may not be considered as part of this campaign.
Please note that we cannot accept CVs for this role, therefore your
application must be via the NHS Jobs online application form. In your application form, you need to demonstrate
that you have read the published person specification and how you meet the
essential and (where relevant) desirable criteria for this particular post.
Please include your reasons for applying and take the opportunity to
highlight your particular talents and strengths, (what you feel you can
personally offer - what is unique to you - what sets you apart from your
peers).
You will have 10,000 characters to demonstrate the information above,
this will be across two sections (supporting statement and supporting statement
continued).
Please DO NOT include personal details or duplicate information already provided
elsewhere in your application.
To assess your suitability for this
role with consideration to the job description and person specification a range
of assessment activities will form part of the selection process. This will include:
1. A written assessment which
will be used for further shortlisting. The written assessment will be
undertaken in the week commencing 10th
July 2023.
2.
A formal interview and further assessments which will be held via
conference call or video-based interaction rather than face to face meetings.
The assessments & interviews date is scheduled on 24th/ 25th
July 2023 and will be used to assess knowledge, skills and
competency of the candidates.
***
Trigger warning: Please note that the scenarios and any data
utilised for the assessments are fictional, having been created purely for the
purpose of recruitment and selection and to assess the applicants suitability
for the role. Thus, any similarity to any situation described as well as person
whether living or not, is coincidental, however it may include injury and
negligence descriptions and content that may be upsetting or triggering for
some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain
situations that may be triggering to you.
We communicate with our candidates via phone and email, please ensure you
have added the mobile phone number and your personal email address in the
contact fields on application.
Some communications about your
application and invitation to interviews for this vacancy may be done via NHS
Jobs therefore please check your NHS Jobs account for any communication as
well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of
their applications.
We have been granted permission to use
the Employment Service's "Positive about Disabled People" symbol. Any
applicant with a disability who meets the minimum specification for the post as
set out in the person specification is guaranteed an interview.
Please note: If you require a Visa to work in the UK, NHS Resolution is
currently unable to support any sponsorship requests.
The Claims Teams at
NHS Resolution are London and Leeds based and we will be happy to talk to you
about flexible/hybrid working arrangements as part of the application and
interview process. Home working is subject to meeting homeworking assessment
requirements, (including a minimum broadband speed of 18Mbps and a dedicated
work space).
Your referees should usually be the Human Resources Department or equivalent of
your current and most recent employers, rather than a line manager. Please include an email address in your
application for your referees.
Person Specification
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. (Skills and Abilities, Knowledge and Understanding).
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Supporting Statement (Continued)
Essential
- Should you require more space, please continue your supporting statement in this section here
Experience
Essential
- Extensive personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification
- Experience of working directly with senior leaders across a number of specialised departments, achieving delivery of common standards concerning effective and efficient stakeholder management
- Experience in change management and operational redesign or equivalent knowledge and skills or post graduate qualification
Qualification
Essential
- Degree level or equivalent
- A relevant post-graduate level professional qualification (such as Solicitor, CILEX or ACII) or equivalent experience in auditing personal injury claims
additional Information
Essential
- What is your current location? Please add which location you closest to and applying for - London or Leeds office
Desirable
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
Person Specification
Supporting Statement
Essential
- In this section you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post. (Skills and Abilities, Knowledge and Understanding).
- Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).
- Please DO NOT include personal details or duplicate information already provided elsewhere in your application.
Supporting Statement (Continued)
Essential
- Should you require more space, please continue your supporting statement in this section here
Experience
Essential
- Extensive personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification
- Experience of working directly with senior leaders across a number of specialised departments, achieving delivery of common standards concerning effective and efficient stakeholder management
- Experience in change management and operational redesign or equivalent knowledge and skills or post graduate qualification
Qualification
Essential
- Degree level or equivalent
- A relevant post-graduate level professional qualification (such as Solicitor, CILEX or ACII) or equivalent experience in auditing personal injury claims
additional Information
Essential
- What is your current location? Please add which location you closest to and applying for - London or Leeds office
Desirable
- What is your current notice period? Please add your notice length and comment if your notice period is negotiable.
