Senior Case Manager

Job responsibilities

Please ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria. Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

Please note that we cannot accept CVs for this role, therefore your application must be via the NHS Jobs online application form. In your application form, you need to demonstrate that you have read the published person specification and how you meet the essential and (where relevant) desirable criteria for this particular post.

Please include your reasons for applying and take the opportunity to highlight your particular talents and strengths, (what you feel you can personally offer - what is unique to you - what sets you apart from your peers).

You will have 10,000 characters to demonstrate the information above, this will be across two sections (supporting statement and supporting statement continued).

Please DO NOT include personal details or duplicate information already provided elsewhere in your application.

To assess your suitability for this role with consideration to the job description and person specification a range of assessment activities will form part of the selection process. This will include:

1) A written assessment which will be used for further shortlisting. The written assessment will be undertaken in the week commencing 10 July 2023

2) A formal interview and further assessments which will be held via conference call or video-based interaction rather than face to face meetings. The assessments & interviews date is scheduled for 20th July 2023and will be used to assess knowledge, skills and competency of the candidates.

*** Trigger warning: Please note that the scenarios and any data utilised for the assessments are fictional, having been created purely for the purpose of recruitment and selection and to assess the applicants suitability for the role. Thus, any similarity to any situation described as well as person whether living or not, is coincidental, however it may include injury and negligence descriptions and content that may be upsetting or triggering for some applicants. Please do make us aware via nhsr.claimsrecruitment@nhs.net should you foresee any issues with certain situations that may be triggering to you.

We communicate with our candidates via phone and email, please ensure you have added the mobile phone number and your personal email address in the contact fields on application.

Some communications about your application and invitation to interviews for this vacancy may be done via NHS Jobs therefore please check your NHS Jobs account for any communication as well. Unsuccessful applicants will be notified via NHS Jobs of the outcome of their applications.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Home based role (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from).

Additional application information

Essential

• What is your current location? Please add which location you are applying for London or Leeds.

Desirable

• What is your current notice period? Please add your notice length and comment if your notice period is negotiable.

Supporting Statement

Essential

• Degree level or equivalent
• Recognised post graduate qualification or equivalent skills and experience
• Substantive personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification
• Managing a large case load within strict time limits and conflicting priorities including higher value or complex claims
• Developing and monitoring processes and procedures
• Specialised and thorough knowledge of clinical liability claims handling/ case management
• Thorough understanding of current law and relevant statutes
• Excellent written communication skills
• Ability to analyse complex information covering highly contentious issues.
• Ability to draft legal documents and complex legal correspondence in a concise and professional manner
• Highly developed negotiation skills with the ability to be authoritative and persuasive.
• Evidence of good interpersonal skills requiring diplomacy and professionalism.
• Demonstrable commitment to excellent customer service and improving and service delivery, in a complex environment involving senior service users
• Ability to manage several and sometimes competing priorities at the same time
• High level of organisational skills, with the ability to work under pressure to meet strict deadlines in a demanding environment
• Ability to deal professionally and diplomatically with senior people, demonstrating resilience in difficult and challenging circumstances
• Excellent team working skills, with ability to work collaboratively and flexibly in a multidisciplinary environment
• Self-motivated and focused approach
• Ability and the flexibility to meet the operational requirements

Desirable

• Demonstrable ability to supervise coach and mentor staff
• Ability to use NHS Resolution's case management system
• Familiarity with Civil procedure rules
• Knowledge and understanding of relevant Pre-Action Protocols
• Knowledge and understanding of advanced quantum practices
• Knowledge and understanding of confidentiality within the workplace (particularly within the NHS)
• Confident with a high level of drive enthusiasm and commitment
• Well-developed IT suite skills (Outlook PowerPoint Word Excel)

Supporting Statement (Continued)

Essential

• Should you require more space, please continue your supporting statement in this section here