Senior Claims Intervention Manager

Job description

Job responsibilities

The opportunity:

We are recruiting for experienced Senior Intervention Claims Managers to join our Claims Strategic Intervention Team (CIT). You will bring significant expertise in managing complex personal injury and/or clinical negligence claims to resolution, playing a key role in delivering a highquality, costeffective claims service aligned to NHS Resolution’s strategy and Business Plan.

What you’ll be doing:

As a Claims Intervention Manager, you will be an experienced claims technician who is proficient in managing varying complexities of clinical negligence and non-clinical personal injury compensation claims. You’ll be expected to work closely with the Team Leader, other members of the team, the mainstream Claims Teams, Technical Claims Unit and the Claims Support Directorate to achieve and maintain the highest possible standard of claims settlement and claims cost containment.

You will be responsible for research, planning, and implementing new protocols, processes and ways of working within the Claims function to identify risk, engineer processes where required and support activity aimed at minimising leakages. As well as leading data analysis/insights work to inform strategic, operational and tactical decision making including new ways of working.

You will also be required to maintain a small personal mixed caseload of clinical negligence, employers’ and public liability claims.

About the team

The Claims Strategic Intervention Team (CIT) is a dynamic and inclusive group within the organisation that handles claims management and evaluation of claims data to increase learning, while also driving strategic projects and innovations. The team is also focused on promoting collaborative working with claimant solicitors and advancing NHS Resolutions dispute resolution (DR) initiatives. Our work is fast-paced and varied, involving a mix of claims management, strategy meetings, insights, and pilot projects.

The team is known for its strong and supportive culture, where every voice is valued and significant. Collaboration and teamwork are highly encouraged, and our team members work together and with internal and external stakeholders to achieve common goals. The work of the CIT is interesting, engaging and providing constant opportunities for growth and learning.

What you’ll bring:

• Relevant to the job qualifications - Insurance/ legal/ clinical/ medical claims qualification
• Experience of handling complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
• Able to explain complex issues to others and overcome any barriers to understanding.
• Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims.
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities and passion for and evidence of continuous service improvement and innovation activity.
• Experience and /or knowledge of managing project and project-based tasks or collaboration on such initiatives.
• An understanding of NHS Resolution business and strategic objectives and philosophy and PEER values
• Excellent communication skills, including composing complex correspondence and legal documentation.

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

What We Offer:

In return, we offer a role that is rich in variety and purpose. You will be joining a values-led organisation with a strong sense of mission and a commitment to learning and inclusion. You will have the chance to shape how we work, influence decisions that affect the wider health system, and make a tangible, meaningful difference to our workforce and the people we serve.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

24 hours employee assistance programme from Health Assured (EAP)

Eye care vouchers for Specsavers.

Health service discounts.

Blue Light card, a discount service for the emergency services and the NHS.

Cycle to work scheme.

Season ticket loan scheme.

Additional information

Please submit a CV outlining your work history and key responsibilities, along with a supporting statement explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.

Closing date: 12th April 2026. First and second interviews are planned for weeks beginning 20th and 27th April.

If you use AI to assist with any part of your application, please clearly indicate where it was used.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

• Relevant to the job qualifications - Insurance/ legal/ clinical/ medical claims qualification
• Please refer to the Job & Person Specification for more information

Desirable

• Please refer to the Job & Person Specification for more information

Experience

Essential

• Experience of handling complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
• Able to explain complex issues to others and overcome any barriers to understanding.
• Extensive knowledge and understanding of the application of current law and clinical practice to clinical and personal injury claims.
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities and passion for and evidence of continuous service improvement and innovation activity.
• Experience and /or knowledge of managing project and project-based tasks or collaboration on such initiatives.
• An understanding of NHS Resolution business and strategic objectives and philosophy and PEER values
• Excellent communication skills, including composing complex correspondence and legal documentation.
• Please refer to the Job & Person Specification for more information

Desirable

• Please refer to the Job & Person Specification for more information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)