Job summary
We are seeking an associate safety and learning lead (general practice) for a 12 month fixed-term contract or secondment, with the potential to become permanent.
In this role, you will work in close collaboration with the Safety and Learning Lead (General Practice) to develop excellent relationships with beneficiaries of the Clinical Negligence Scheme for General Practice (CNSGP). Experience in the NHS, general practice settings and confidence working with stakeholders at all levels across both clinical and corporate areas would be beneficial. Strong communication skills, attention to detail, and the ability to manage competing priorities are essential.
You will take pride in your work, be highly motivated, professional, have a flexible approach, good organisational skills, excellent attention to detail and be able to work to deadlines.
Main duties of the job
Excellent analytical skills
Experience of general practice
Able to lead virtual communities of practice in a matrix environment and be seen as a subject matter expert
Strong initiative and problem solving skills
Graduate calibre individual, ideally with background in primary care, patient safety
Evidence of using data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas. Process Mapping experience advantageous
About us
About us
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Job description
Job responsibilities
- To work in close collaboration with the Safety and Learning Lead (General Practice) to develop excellent relationships with beneficiaries of the Clinical Negligence Scheme for General Practice (CNSGP) across England and internally where required with regionally linked NHS Resolution team to embed safety and learning, identify regional needs and risks as well as encourage partnership working with an emphasis on learning from claims.
- To co-design and collaborate with a primary care strategy for engagement with a determined number of regionally located beneficiary organisations.
- To deploy strong communication skills to undertake regular engagement opportunities in a range of ways with regionally focussed beneficiaries and other partners (e.g. via event presentations, individual meetings, telephone conferences, webinars).
- To contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the business plan of the Safety and Learning Team and resource requirements as necessary.
- To collate qualitative and quantitative information on beneficiary reporting on a regular basis on regional engagement and intelligence derived from multiple contacts.
- Supporting a learning culture through the development of high-quality learning responses. Undertaking and supporting others to understand the importance of patient safety and the themes seen within the general practice claims data, leading to measurable cultural change in patient safety.
- To establish contacts with regionally located leads of national bodies (e.g. Royal College of General Practitioners, Royal College of Nursing, Health and Care Professions Council, local medical committees, NHS England) and identify opportunities for information sharing to create a more comprehensive national picture of the safety profile of beneficiarys organisations and local intelligence.
- To travel to different locations to deliver in person sessions/meetings as required.
What we offer in return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 15 March 2026
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Job description
Job responsibilities
- To work in close collaboration with the Safety and Learning Lead (General Practice) to develop excellent relationships with beneficiaries of the Clinical Negligence Scheme for General Practice (CNSGP) across England and internally where required with regionally linked NHS Resolution team to embed safety and learning, identify regional needs and risks as well as encourage partnership working with an emphasis on learning from claims.
- To co-design and collaborate with a primary care strategy for engagement with a determined number of regionally located beneficiary organisations.
- To deploy strong communication skills to undertake regular engagement opportunities in a range of ways with regionally focussed beneficiaries and other partners (e.g. via event presentations, individual meetings, telephone conferences, webinars).
- To contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on the business plan of the Safety and Learning Team and resource requirements as necessary.
- To collate qualitative and quantitative information on beneficiary reporting on a regular basis on regional engagement and intelligence derived from multiple contacts.
- Supporting a learning culture through the development of high-quality learning responses. Undertaking and supporting others to understand the importance of patient safety and the themes seen within the general practice claims data, leading to measurable cultural change in patient safety.
- To establish contacts with regionally located leads of national bodies (e.g. Royal College of General Practitioners, Royal College of Nursing, Health and Care Professions Council, local medical committees, NHS England) and identify opportunities for information sharing to create a more comprehensive national picture of the safety profile of beneficiarys organisations and local intelligence.
- To travel to different locations to deliver in person sessions/meetings as required.
What we offer in return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 15 March 2026
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Person Specification
Qualifications
Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
