Director of People

Job description

Job responsibilities

About Us: NHS Resolution is an arm’s-length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement, and preserving resources for patient care. Our main functions include Claims Management, Practitioner Performance Advice, Primary Care Appeals, and Safety and Learning.

The Opportunity: As the Director of People, you will provide corporate responsibility and strategic leadership to a function that is critical to the delivery of NHS Resolution’s objectives. This role demands more than technical excellence; it calls for a leader who can navigate complexity, build strong relationships, and bring people with them through change.

What You’ll Be Doing:

• Lead the HR & OD function, driving the People Plan and shaping the organisation’s future workforce.
• Provide professional leadership and strategic advice to the Board of Directors and Executive Team.
• Provide strategic advice and guidance to executive colleagues on organisational design for optimal operation performance.
• Lead the development and delivery of a leadership and cultural transformation programme.
• Promote equality, diversity, inclusion, and belonging across both workforce and operational service portfolios.
• Oversee the design and delivery of a Workforce Development Plan.
• Provide trusted expert professional advice on complex employee relations issues.

What You’ll Bring:

• Educated to degree level or equivalent, with a master’s or relevant professional qualification in Systems Thinking, Strategic HR Management, Organisational Design, Development, Change, or Organisational Behavioural Psychology.
• Highly developed strategic influencing and relationship management skills.
• Chartered Fellow of the Institute of Personnel and Development (CIPD) or equivalent experience.
• Extensive experience in leading, managing, and motivating staff.
• Strong contemporary understanding of digital technologies and their potential for transforming the HR & OD landscape.
• Proven track record of continuous personal and professional development.

What We Offer:

In return, we offer a role that is rich in variety and purpose. You will be joining a values-led organisation with a strong sense of mission and a commitment to learning and inclusion. You will have the chance to shape how we work, influence decisions that affect the wider health system, and make a tangible, meaningful difference to our workforce and the people we serve.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 22nd March 2026

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

• Please see job description.

Desirable

• Please see job description.

Experience

Essential

• Please see job description.

Desirable

• Please see job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

England

England

West Yorkshire

LS1 4AP

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)