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NHS Resolution

Business Resilience and Incident Management Lead

The closing date is 12 January 2026

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Job summary

This is a key strategic role within the Corporate Affairs (Corporate Governance) directorate, acting as the central point of contact for business continuity and incident management.

Main duties of the job

  • Embedding our organisation wide Business Continuity framework, completing Business Impact Assessments (BIAs) and strengthening local recovery plans.
  • Leading the Incident Management framework across all incident types, ensuring high quality investigations, learning from near misses and continuous improvement using root cause analysis.
  • Providing strategic insight that links incident trends to corporate risks and organisational resilience, informing assurance and reports to ARC/SMT.
  • Building trusted relationships and influencing at all levels to ensure joined up working across NHS Resolution and with external stakeholders.
  • Managing and improving incident, continuity and disaster recovery registers/databases, turning metrics into meaningful decisions.
  • Coaching colleagues and supporting a culture of learning and resilience.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Details

Date posted

18 December 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000297

Job locations

7 8 Wellington Place

NHS Resolution

Leeds

West Yorkshire

LS1 4AP


Job description

Job responsibilities

What you'll bring

  • Exceptional relationshipbuilding, influencing and communication skills (written and verbal), including clear, concise report writing.
  • Proven experience of embedding Business Continuity and/or Incident Management systems within an organisation.
  • Highly developed analytical reasoning and independent judgement, with the ability to connect incident insights to risk and assurance.
  • Evidence of planning and organising complex activities and adjusting plans as service needs change; able to work autonomously and to tight deadlines.
  • Experience of managing policy implementation, developing assurance frameworks and linemanagement responsibilities.
  • Strong Microsoft Office skills (Outlook, Word, Excel) and confidence managing incident/continuity data and dashboards.
  • Degree (or equivalent experience) plus a relevant governance/risk qualification (e.g. IRM, BCI Diploma).

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 12/01/2026

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Job description

Job responsibilities

What you'll bring

  • Exceptional relationshipbuilding, influencing and communication skills (written and verbal), including clear, concise report writing.
  • Proven experience of embedding Business Continuity and/or Incident Management systems within an organisation.
  • Highly developed analytical reasoning and independent judgement, with the ability to connect incident insights to risk and assurance.
  • Evidence of planning and organising complex activities and adjusting plans as service needs change; able to work autonomously and to tight deadlines.
  • Experience of managing policy implementation, developing assurance frameworks and linemanagement responsibilities.
  • Strong Microsoft Office skills (Outlook, Word, Excel) and confidence managing incident/continuity data and dashboards.
  • Degree (or equivalent experience) plus a relevant governance/risk qualification (e.g. IRM, BCI Diploma).

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • Work in a progressive environment towards data-driven strategies.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 12/01/2026

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

  • Exceptional relationship-building, influencing and communication skills (written and verbal), including clear, concise report writing.
Person Specification

Qualifications

Essential

  • Exceptional relationship-building, influencing and communication skills (written and verbal), including clear, concise report writing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

7 8 Wellington Place

NHS Resolution

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

7 8 Wellington Place

NHS Resolution

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Corporate Governance

Catherine O Sullivan

catherine.osullivan10@nhs.net

Details

Date posted

18 December 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000297

Job locations

7 8 Wellington Place

NHS Resolution

Leeds

West Yorkshire

LS1 4AP


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