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NHS Resolution

Communications and Engagement Lead

The closing date is 03 December 2025

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Job summary

We are seeking a skilled and motivated communications professional to join NHS Resolution's Corporate Affairs Directorate. The Communications and Engagement Lead is responsible for NHS Resolutions corporate communications teams, with oversight of digital communications, internal communications and the press office. They will co-ordinate the delivery of high-quality communications and engagement activities.

Please note this is a fixed term opportunity for 18 months.

Main duties of the job

As the Communications and Engagement lead, you will oversee:

  • The implementation of NHS Resolution's digital communications and social media strategy by ensuring external messages are consistent across all digital content and channels including website and social media;

  • The implementation of NHS Resolutions internal communication strategies and plans, supporting the implementation of corporate-wide programmes of work by ensuring internal messages are consistent across relevant internal channels, campaigns and e-newsletters;

  • The work of the press office

As part of your role you will also seek to identify greater alignment of all the above operations.

About us

NHS Resolution is an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. We have over 830 employees across the UK.

The Corporate Affairs directorate supports and promotes the work of NHS Resolution among our indemnity scheme members and beneficiaries, system partners and other stakeholders. We manage stakeholder engagement through a variety of channels and communications activities relevant to each of our target audiences, ensuring that NHS Resolution leverages its unique expertise across the health and justice systems.

Please see our careers site for further details about us.

Details

Date posted

19 November 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

000280

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Job description

Job responsibilities

We are looking for someone who is/has:

  • educated to a masters degree or equivalent experience in a corporate communications role whether in the public, charitable or private sector.
  • demonstrable in-depth communications and engagement experience at a senior level
  • excellent verbal and written communication skills
  • the ability to segment, prioritise and target specific audiences (internal or external)
  • the ability to develop strong interpersonal relationships and work with a range of individuals
  • demonstrable line management experience or leadership of teams

What we offer in return

  • Competitive salary and benefits package.

  • Opportunities for career growth and development.

  • Collaborative and innovative work environment.

  • Work in a progressive environment towards data-driven strategies.

  • A commitment to diversity, equality, and inclusion.

  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.

  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)

  • Eye care vouchers for Specsavers.

  • Health service discounts.

  • Blue Light card, a discount service for the emergency services and the NHS.

  • Cycle to work scheme.

  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Please note shortlisted candidates will need to be available on the following dates:

8 December: An informal conversation with Director of Corporate Affairs

10 December: Formal interview

Closing date: 30 November 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Job description

Job responsibilities

We are looking for someone who is/has:

  • educated to a masters degree or equivalent experience in a corporate communications role whether in the public, charitable or private sector.
  • demonstrable in-depth communications and engagement experience at a senior level
  • excellent verbal and written communication skills
  • the ability to segment, prioritise and target specific audiences (internal or external)
  • the ability to develop strong interpersonal relationships and work with a range of individuals
  • demonstrable line management experience or leadership of teams

What we offer in return

  • Competitive salary and benefits package.

  • Opportunities for career growth and development.

  • Collaborative and innovative work environment.

  • Work in a progressive environment towards data-driven strategies.

  • A commitment to diversity, equality, and inclusion.

  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.

  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)

  • Eye care vouchers for Specsavers.

  • Health service discounts.

  • Blue Light card, a discount service for the emergency services and the NHS.

  • Cycle to work scheme.

  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Please note shortlisted candidates will need to be available on the following dates:

8 December: An informal conversation with Director of Corporate Affairs

10 December: Formal interview

Closing date: 30 November 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

  • Please see JD.
Person Specification

Qualifications

Essential

  • Please see JD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Policy, Strategy and Performance

Laurel Fine

laurel.fine1@nhs.net

Details

Date posted

19 November 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time

Reference number

000280

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


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