Safety and Learning Associate London

Job description

Job responsibilities

A rare opportunity has arisen to join NHS Resolution’s national Safety and Learning team to support the regional clinical lead in London because the existing post holder will be on a career break for 12 months. The successful candidate will gain an in depth understanding of how clinical negligence claims can be used as a catalyst for safety learning and improvement by working with and strengthening existing relationships with health providers across London as well as building new stakeholder relationships to share claims learning.

The post is a hybrid role with expectation to work from the London office, home and directly with health trusts in and around London locations. Occasional overnight stays to support national workstreams may be required. Career development opportunities exist in the field of mental health and clinical education and so this is a strongly desirable attribute we are seeking to support our established projects in these areas. You will be supported with an induction plan, so you are empowered to build and maintain relationships with a wide portfolio of stakeholders.

The successful candidate needs to be a registered clinician (RCN,GMC,HCP) and will deploy a range of skills, key ones being:

• A knowledge of safety systems and a flair for engagement and communication in a range of ways.
• Provide clinically focussed support to designated health providers in relation to their claims or safety profiles, to facilitate the reduction of their claims (following induction training).
• A solid understanding of governance, risk, audit, and a culture of safety and learning.
• An interest in the business of NHS Resolution and how it can support members.
• Support the delivery of a safety and learning service by contributing to creation of learning materials, participating in mediation and delivering internal training courses

• Support collaboration with partner organisations, e.g. other ALBs to share information pertaining to claims-related safety issues and learning and contribute to the development of tailored safety intelligence and profiles for members.

Candidates must have a professional clinical registration, and a Masters or equivalent training and experience in leadership, quality, human factors, patient safety or similar area of expertise e.g. academic research or quality and governance.

We particularly encourage applications from candidates with mental health or educator experience who has a clinical professional qualification to complement our multidisciplinary team.

What we offer in return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

About us

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 23 November 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

• Please see JD

Desirable

• Please see JD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

London/Hybrid

London

Greater London

E14 4PU

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)