Case Administrator

Job summary

An opportunity has arisen to recruit a full time, fixed term Appeals Case Administrator, who will support Primary Care Appeals to deliver fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and the commissioners of primary care services, such as: NHS England and integrated care boards (ICBs).

Main duties of the job

• You will be responsible for the setting up of electronic case files and allocating cases to Case Managers.
• You will be completing any subsequent casework as requested including arranging Oral Hearings of appeals.
• You will be logging and processing PLR notifications and searches.
• You will provide general administrative support for colleagues within the Appeals team and for the wider organisation as necessary.

About us

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 26 October 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.