Senior Operational Support Manager

Job summary

We are looking for an enthusiastic proactive individual for a newly created key operational role within our Practitioner Performance Advice service. As Senior Operational Support Manager (SOSM), you'll be providing operational leadership and support to your own team and overseeing the smooth delivery of services in a sensitive and complex casework environment.

As a key member of the Assessment and Remediation management team, you will contribute to the effective functioning of the wider team and help to shape service delivery. In addition to your management responsibilities, you'll carry your own caseload when required, for example drafting action plans for practitioners requiring performance improvement.

This is a pivotal role in the team where you can use your management and casework experience to make a valuable contribution to our work supporting practitioners.

Main duties of the job

• Lead the operational management and provide line leadership for a dedicated team, with direct oversight of the services delivered.
• Ensure objectives and key performance indicators are achieved, supporting a culture of high performance.
• Drive service improvements to ensure operations run smoothly, efficiently, and effectively.

• Manage a caseload of complex assessment and remediation cases relating to practitioners with performance concerns, offering expert advice on challenging operational matters when required
• Collaborate as part of the management team within the Assessment and Remediation Service, contributing to strategic decisions and providing operational support to senior colleagues.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 31 Aug 2025

We reserve the right to close the advertisement early, should we receive sufficient applications

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.