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NHS Resolution

Technical Claims Manager - Fixed Term

The closing date is 25 July 2025

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Job summary

The postholder will be expected to demonstrate a high level of legal knowledge as well as excellent analytical and communication skills. The role will include providing advice and guidance to colleagues, across the organisation, on cases referred from the claims teams. You will in addition handle your own cases. We provide a supportive environment for our staff with the opportunity to utilise and expand your expertise in health care work and the opportunity for personal development.

Main duties of the job

The Technical Claims Unit (TCU) is a team of highly specialised technical claims managers dealing with the most complex and high value clinical negligence and personal injury claims against the NHS in England. The team acts as a point of referral for the wider claims teams to advise on strategy and decision making in these very difficult cases. Referrals may relate to seven figure birth injury claims, complex legal issues including illegality, wrongful birth, sensitive matters relating to contributory negligence or proposals to resile from admissions, cases involving surveillance and fraud, the investigation and management of group litigation and related concerns and much more. What do the current Technical Claims Managers say: No day is the same in TCU; we see the length and breadth of claims from across the NHS and are very much at the forefront in shaping the approach to dealing with these highly complex matters. TCU is a close-knit team, highly skilled and experienced. As a TCM, I also have the opportunity to provide training and mentoring to colleagues and am involved in a number of projects both technical and operational. NHSR lives and breathes its PEER values and I am proud to be a part of it, helping to achieve its strategic priorities as a member of TCU.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

000212

Job locations

Leeds, London, Hybrid or Home working

Leeds, England, United Kingdom

Yorkshire

LS1 4AP


Job description

Job responsibilities

The opportunity

As NHS Resolution continues to grow, we are recruiting Technical Claims Managers to join our dedicated Technical Claims Unit (TCU) on a fixed term or secondment basis. You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues.

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our London and Leeds locations. This opportunity is available on a secondment or fixed-term contract basis, for a duration of 12 months with the possibility of extension or becoming permanent.

What you’ll be doing

  • Providing advice and guidance on cases referred to the Technical Claims Unit
  • Handling a case-load of large and/or complex cases
  • Planning and delivering claims training and professional development for colleagues, panel firms and others on legal developments
  • Contributing to NHS Resolution’s response to government consultations;
  • Collaborating with the Safety and Learning team to prepare and deliver presentations to external organisations on claims experience
  • Collaborating with the Policy team on issues of claims and organisational strategy;
  • Escalation and management of any issues of significant concern
  • Representing NHS Resolution at external meetings and partner organisations on projects
  • Implementing NHS Resolution’s policies and strategy with reference to specific guidelines and procedures to achieve early, fair and cost effective settlement of claims.

What we’re looking for

  • Strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims preferably including birth injury claims, including understanding legal processes, relevant case law and both sides’ perspectives.
  • Exceptional oral and written communication
  • Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner
  • Excellent skills in devising and managing projects and supervising staff engaged upon them
  • Excellent ability to deliver training and presentations to a wide audience externally and internally
  • Experience and expertise in drafting reports, briefs and presentations for an external and internal audience
  • Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
  • Great team working and a collaborative approach
  • Analytical and innovative ways of thinking
  • Ability to multi task and prioritise

What we offer in return

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and innovative work environment
  • Work in a progressive environment towards data-driven strategies
  • A commitment to diversity, equality, and inclusion
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements

 

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers
  • Health service discounts
  • Blue Light card, a discount service for the emergency services and the NHS
  • Cycle to work scheme
  • Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Additional information

To apply please see the instructions on our career portal. 

Closing date: 25 July 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Job description

Job responsibilities

The opportunity

As NHS Resolution continues to grow, we are recruiting Technical Claims Managers to join our dedicated Technical Claims Unit (TCU) on a fixed term or secondment basis. You will have a proven track record in dealing with high value clinical negligence and personal injury claims involving maximum severity of injury and other complex claims with difficult legal issues.

This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our London and Leeds locations. This opportunity is available on a secondment or fixed-term contract basis, for a duration of 12 months with the possibility of extension or becoming permanent.

What you’ll be doing

  • Providing advice and guidance on cases referred to the Technical Claims Unit
  • Handling a case-load of large and/or complex cases
  • Planning and delivering claims training and professional development for colleagues, panel firms and others on legal developments
  • Contributing to NHS Resolution’s response to government consultations;
  • Collaborating with the Safety and Learning team to prepare and deliver presentations to external organisations on claims experience
  • Collaborating with the Policy team on issues of claims and organisational strategy;
  • Escalation and management of any issues of significant concern
  • Representing NHS Resolution at external meetings and partner organisations on projects
  • Implementing NHS Resolution’s policies and strategy with reference to specific guidelines and procedures to achieve early, fair and cost effective settlement of claims.

What we’re looking for

  • Strong technical knowledge in the areas of clinical negligence and/or personal injury and significant experience of managing high value claims preferably including birth injury claims, including understanding legal processes, relevant case law and both sides’ perspectives.
  • Exceptional oral and written communication
  • Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner
  • Excellent skills in devising and managing projects and supervising staff engaged upon them
  • Excellent ability to deliver training and presentations to a wide audience externally and internally
  • Experience and expertise in drafting reports, briefs and presentations for an external and internal audience
  • Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
  • Great team working and a collaborative approach
  • Analytical and innovative ways of thinking
  • Ability to multi task and prioritise

What we offer in return

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and innovative work environment
  • Work in a progressive environment towards data-driven strategies
  • A commitment to diversity, equality, and inclusion
  • Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements

 

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers
  • Health service discounts
  • Blue Light card, a discount service for the emergency services and the NHS
  • Cycle to work scheme
  • Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Additional information

To apply please see the instructions on our career portal. 

Closing date: 25 July 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

  • Please see job description

Desirable

  • Please see job description

Experience

Essential

  • Please see job description

Desirable

  • Please see job description
Person Specification

Qualifications

Essential

  • Please see job description

Desirable

  • Please see job description

Experience

Essential

  • Please see job description

Desirable

  • Please see job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds, London, Hybrid or Home working

Leeds, England, United Kingdom

Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

Leeds, London, Hybrid or Home working

Leeds, England, United Kingdom

Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Resourcing Team

Resourcing Team

nhsr.claimsrecruitment@nhs.net

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

000212

Job locations

Leeds, London, Hybrid or Home working

Leeds, England, United Kingdom

Yorkshire

LS1 4AP


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