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NHS Resolution

Senior Assessment and Remediation Manager

The closing date is 06 July 2025

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Job summary

An exciting opportunity has arisen for a case manager to play a key role in our assessment and remediation service, helping NHS organisations manage performance concerns about clinicians. The Senior Assessment and Remediation Manager (SARM) manages a caseload of complex assessment and remediation cases concerning practitioners about whom there are performance concerns or who have been absent from work.

The SARM manages clinical performance assessments, which involve the SARM accompanying a clinical team on visits to a clinicians workplace then working closely with the team to produce a detailed report setting out their findings and conclusions. The SARM also prepares bespoke action plans which set out programmes of activities to help clinicians improve their performance or assist their return to work after an absence from practice.

Main duties of the job

  • Ensuring the successful delivery of clinical assessment visits, planning the visit with a multidisciplinary in-house team, accompanying the assessors on the visit, making sure the visit runs smoothly, and liaising with the practitioner throughout. Following the visit, you will work closely with the assessors to produce a robust and clear report of the findings from the assessment.
  • Preparing action plans (reskilling and/or remediation) to help practitioners who need support to deliver safe clinical practice. You will analyse complex case materials, liaise with practitioners and healthcare organisations about the case, undertake case-specific research and draft an action plan within a target timeframe.
  • Making an active contribution to service development and managing various projects associated with the service.

About us

NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

000188

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Job description

Job responsibilities

  • Well-developed analytical skills, a keen eye for detail and the ability to write clear comprehensive reports
  • Experience of managing demanding situations with tact and diplomacy, and in dealing confidently with senior staff
  • Excellent written and verbal communication skills
  • Able to work independently to tight deadlines and to prioritise your workload
  • Experience of effective case management.

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days' annual leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 06 July 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Job description

Job responsibilities

  • Well-developed analytical skills, a keen eye for detail and the ability to write clear comprehensive reports
  • Experience of managing demanding situations with tact and diplomacy, and in dealing confidently with senior staff
  • Excellent written and verbal communication skills
  • Able to work independently to tight deadlines and to prioritise your workload
  • Experience of effective case management.

What we offer in return

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and innovative work environment.
  • A commitment to diversity, equality, and inclusion.
  • Access to the NHS Pension Scheme and a minimum of 27 days' annual leave.
  • Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

  • 24 hours employee assistance programme from Health Assured (EAP)
  • Eye care vouchers for Specsavers.
  • Health service discounts.
  • Blue Light card, a discount service for the emergency services and the NHS.
  • Cycle to work scheme.
  • Season ticket loan scheme.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 06 July 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Qualifications

Essential

  • Degree or equivalent experience
Person Specification

Qualifications

Essential

  • Degree or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assessment and Remediation Team Leader

Joanne Smith

joanne.smith197@nhs.net

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

000188

Job locations

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP


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