Service Integration & Management (SIAM) Analyst
The closing date is 24 June 2025
Job summary
The role of SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for the provision of quality assured IT Information and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London or can be hybrid, providing flexibility and a dynamic working environment.
The key purpose of this broad role is to support the ongoing development of our SIAM framework and the implementation of ITIL-aligned. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department.
Main duties of the job
The successful candidate will play a key role in the continuation of the design and development of a structured, ITIL-aligned service management framework, supporting embedding its adoption across the organisation by:
- Designing and developing structured ITIL-aligned processes: This requires a deep understanding of ITIL V3/V4 processes in lifecycle stages Service Design, Service Operation and CSI, service management best practices and experience of implementing ITIL processes, in a constantly changing environment.
- Delivering comprehensive trend analytics and reporting: The candidate should have proficient IT skills, particularly in using Microsoft Office packages, with the ability to collate, analyse and interpret complex data sets from different sources in order to identify and report service performance trends and improvement opportunities.
- Supporting IT Supplier Management: The candidate will need strong relationship management skills, the ability to monitor, report and, where necessary, manage supplier performance, and a good understanding of commercial service partnering within a SIAM environment.
- Controlling and administering data repositories used to manage SIAM services, including Knowledge database, IT Service Management toolset, CSI Register and Process Library: This requires experience of document management and use of tools such as Sharepoint and ITSM toolsets.
About us
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Details
Date posted
10 June 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year
Contract
Permanent
Working pattern
Full-time, Job share, Home or remote working
Reference number
000185
Job locations
London/Hybrid
London
Greater London
E14 4PU
Employer details
Employer name
NHS Resolution
Address
London/Hybrid
London
Greater London
E14 4PU
Employer's website
Employer contact details
For questions about the job, contact:
