HR Services and Payroll Coordinator

Job description

Job responsibilities

The opportunity

We are recruiting for a permanent team member within our HR Services and Payroll Team on a full-time basis, 37.5 hours per week.

You will have a payroll background and ideally experience in using ESR Payroll Software with HR or Payroll administration experience. As well as excellent attention to detail, a high level of numeracy, and organisational skills, the ability to multi-task, with excellent time management. You must be able to effectively prioritise your work to ensure payroll deadlines are met and enjoy working in a fast-paced environment. Exceptional customer service skills are also required to support our internal managers, colleagues, and the wider HR team.

Working within a small, friendly and supportive team, you will be making contractual changes and answering queries relating to a variety of areas such as pay, annual leave, pensions, and absence. Strong collaboration skills are required to work closely with colleagues and our third-party payroll provider. High accuracy and the ability to maintain confidentiality are essential.

What You’ll Be Doing

• Handling payroll queries through our ticketing system in a timely and efficient manner
• Liaising with our third-party payroll provider to resolve payroll-related queries
• Accurately entering and updating data in our HR/payroll system, ensuring deadlines are consistently met
• Sending confidential documents and correspondence to internal stakeholders with discretion and professionalism
• Delivering a high standard of customer service in all interactions

What You'll Bring

• Solid experience and understanding of payroll processes
• A proactive approach to taking ownership of your responsibilities
• An inquisitive mindset when tackling complex queries and problem-solving
• Strong attention to detail and a commitment to accuracy
• A collaborative, supportive, and approachable attitude towards colleagues across the HR and OD team.
• A willingness to contribute to continuous improvement by drawing on your experience to enhance payroll processes

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Please see our careers site for further details about us.

Additional Information

To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: Wednesday 11th June 2025 at 23.59am

Person Specification

Qualifications

Essential

• Educated to GCSE level (or equivalent) in Maths and English Grade C/4 or above

Desirable

• N/A

Experience

Essential

• Demonstrable payroll experience - Including end-to-end payroll processing, assisting with payroll cycles, or supporting payroll administration.
• Demonstrable HR experience - Involving employee records, contracts, onboarding/offboarding processes, or HR systems.
• Experience using payroll software - ESR, iTrent, Sage, ADP, etc.
• Experience using a ticketing system to manage queries
• Experience calculating or validating statutory payments e.g. SMP, SSP, SAP
• Experience working directly with a third-party payroll provider - Including submitting data, managing payroll outputs, or liaising for corrections.
• Experience in high-volume environments or to tight deadlines

Desirable

• Understanding of pay-related legislation or NHS Terms & Conditions
• Using People Portal as a ticketing system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP

Employer's website

https://resolution.nhs.uk/careers/ (Opens in a new tab)