AGH Solutions Ltd

Patient Experience and Nutritional Supervisor (Grade B)

The closing date is 29 August 2025

Job summary

Do you get a buzz from making someone's day better?

Do you believe a warm meal and a kind word can go a long way? Then keep reading -- we might just have the perfect role for you.

Join Our Patient Catering Team!

We're on a mission to transform mealtimes into moments of care, comfort, and connection. Our Patient Catering Team & Hostess Housekeeping team is evolving -- and we're looking for a passionate, people-loving Patient Experience and Nutritional Supervisor to help lead the charge.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation

Main duties of the job

What's Cooking in This Role?You'll be the secret ingredient in our recipe for success, helping to:

  • Lead and support a team of catering colleagues, hostesses, and housekeepers.
  • Onboard and train new team members (yes, you'll be the friendly face they remember!).
  • Keep our service running like a well-oiled kitchen -- with data, delivery, and mealtime magic.

Ensure every patient's dining experience is served with excellence and a smile

About us

Perks on the Plate:

  • 26 days holiday + Bank Holidays (pro rata)
  • 24/7 Employee Assistance Line (because superheroes need support too)
  • Buy or sell annual leave (flexibility is our flavour)
  • Access to 6 Staff Networks - Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin
  • Onsite Children's Nursery (for your little sous-chefs)
  • NHS Discounts (because you deserve a treat)

Based in West Yorkshire, you'll be part of a team that's as committed to compassion as it is to quality.

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£27,315 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

423-AGHS7421393

Job locations

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD


Job description

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Job description

Job responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Person Specification

Qualifications

Essential

  • GCSE Maths & English
  • Level 2 Food Safety

Desirable

  • IOSH Managing Safely Level 3
  • Level 3 Food Hygiene Certificate
  • Customer Service training/qualification
  • Train the Trainer

Skills/Competencies

Essential

  • Computer literate in Excel and Word
  • High attention to detail

Knowledge

Essential

  • Good knowledge of Health & Safety and Food Safety practices
  • An understanding of Confidentiality
  • Knowledge of allergens and allergen management
  • Knowledge of catering and hospitality best practice

Desirable

  • Understanding of Information Governance
  • Knowledge of HACCP
  • Knowledge of NHS PLACE
  • Understanding of NHS Framework of Audit

Experience

Essential

  • Experience of working in a catering environment
  • Experience in dealing with customers and handling complaints
  • Experience of working with allergens and best practice
  • Experience of working with the public / customers

Desirable

  • Working in a healthcare / hospital setting
Person Specification

Qualifications

Essential

  • GCSE Maths & English
  • Level 2 Food Safety

Desirable

  • IOSH Managing Safely Level 3
  • Level 3 Food Hygiene Certificate
  • Customer Service training/qualification
  • Train the Trainer

Skills/Competencies

Essential

  • Computer literate in Excel and Word
  • High attention to detail

Knowledge

Essential

  • Good knowledge of Health & Safety and Food Safety practices
  • An understanding of Confidentiality
  • Knowledge of allergens and allergen management
  • Knowledge of catering and hospitality best practice

Desirable

  • Understanding of Information Governance
  • Knowledge of HACCP
  • Knowledge of NHS PLACE
  • Understanding of NHS Framework of Audit

Experience

Essential

  • Experience of working in a catering environment
  • Experience in dealing with customers and handling complaints
  • Experience of working with allergens and best practice
  • Experience of working with the public / customers

Desirable

  • Working in a healthcare / hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AGH Solutions Ltd

Address

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD


Employer's website

https://aghsolutions.co.uk/ (Opens in a new tab)


Employer details

Employer name

AGH Solutions Ltd

Address

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD


Employer's website

https://aghsolutions.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Head of Catering

Gareth Williams

gareth.williams27@nhs.net

01535294063

Details

Date posted

15 August 2025

Pay scheme

Other

Salary

£27,315 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

423-AGHS7421393

Job locations

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD


Supporting documents

Privacy notice

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