Harrogate Integrated Facilities

Security Team Leader

The closing date is 24 March 2026

Job summary

As a Security Team Leader, you will play a vital leadership role in ensuring the safety and wellbeing of staff, patients and visitors across Harrogate District Hospital. This is a dynamic and varied position where you will oversee daily security operations, support your team during complex or challenging incidents and contribute directly to creating a safe, welcoming and supportive hospital environment. This is a Monday to Friday role, working 9am to 5pm, providing stability and consistency while supporting the daily running of key hospital services.

You will confidently lead Security Officers, manage incident responses, liaise with clinical teams and external partners and provide clear guidance to staff during security related situations. The role also involves collecting, analysing and presenting security data, producing high quality reports and using Microsoft Office applications to support decision making and service improvement. Strong presentation skills and the ability to communicate information clearly to managers, departments and wider teams are essential.

This is an excellent opportunity for someone who is motivated, professional and ready to develop their leadership skills. If you enjoy working in a fast paced environment, can adapt quickly to changing priorities and want to make a meaningful difference to patient and staff safety, this role offers both challenge and reward in equal measure.

Main duties of the job

As a Security Team Leader, you will play a key role in maintaining the safety and security of the hospital while supporting essential services. Your duties will include monitoring site security, security reports, assisting with patient movement and portering tasks when available, supporting car parking operations and completing a variety of reception/administrative tasks supporting the General Office.

About us

Harrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District Foundation Trust (HDFT). HIF supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics.

Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.

Please note:

Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the company does not offer relocation packages for Agenda for Change roles.
All job offers are subject to satisfactory pre-employment checks.

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

421-HIF-3531C-B

Job locations

Harrogate District Foundation Trust

Lancaster Park Road

Harrogate

HG2 7SX

Job description

Job responsibilities

Communication/Relationship Skills

To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.

Deal with sensitive issues and empathetically support staff with complex and highly emotive issues as a result of the wider impact of violent physical assaults.

Ensure all relevant incident information is logged, recorded, and handed over before end of shift.

To support and provide information to staff in relation to violent or distressed patients.

Provide and receive confidential information relating to the care of patients, workforce issues and political imperatives.

Give directions and advice to patients and visitors across the Trust sites.

To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.

To liaise with the Security & Healthcare Services Manager to resolve any issues that may arise during their shift and make decisions as appropriate.

To promote good communication at all times with all service user groups and colleagues across the Trust.

Operate and answer the communication device, i.e. Radios or telephone, issued to staff in courteous manner and action the requests.

Analytical/Judgement Skills

To be able to make judgements of situations, some of which may be complicated and/or require an immediate response. To consider the wider situation and impact when making these decisions.

Review and respond accordingly to information handed over from other security staff, Heads of Departments, Ward Staff, and escalate if and when required to the appropriate person or team.

Instigate Police response to any suspicious incidents or offences.

Planning/Organisational Skills

To be responsible for the prompt receipt and allocation of security work requests received via telephone, email or in person from service users.

By using all the information at hand, prioritise the workload to ensure the department is fulfilling its obligations to the user.

To be responsible for planning and organising straightforward activities to help reduce and/or prevent incidents and criminal activity, to include:

- Responding to requests for assistance from wards and departments.

- The protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.

- The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.

- Asking trespassers, i.e. intoxicated persons, vagrants to leave the premises; if the trespasser refuses to leave quietly when asked to do so obtain assistance from other security staff or the police.

- Challenging any person on site as to their business on site out of hours.

- To accurately record any delays that may occur when Security staff are undertaking a task, ensuring that all relevant information is accurately logged for further use.

Physical Skills

To understand and adhere to safe working practices at all times in accordance with the relevant legal framework and departmental and Trusts Health and Safety Guidelines.

Support Department Teams, to manage incidents of escalated behaviour due to acute distress and challenging behaviour.

The use of physical skills on a daily basis throughout the shift to ensure safety of patients, staff and visitors. The skill level required is advanced and will require specific training to ensure staff are meeting the regulations set out, along with accredited de-escalation and Physical Intervention training skills.

Patient/Visitor Care

Make sure relevant wards / departments and staff are aware of any security alerts and provide advice as required.

Check and monitor patient lists for patients and visitors going into the Maternity Wards, and Delivery Suite.

Assist Clinical staff to complete Patient and Security documentation as and when required to support patient and staff safety.