Job summary
We're expanding our Transformation & Consultancy Leadership Team with three exciting Senior Leadership Opportunities
RFL Property Services (RFLPS) is entering an exciting phase of growth. As a wholly owned subsidiary of the Royal Free NHS Foundation Trust, we provide high-quality estates, capital, PMO and transformation consultancy services to NHS organisations and partners.
To support our expanding portfolio and mission to be the trusted partner for transforming healthcare environment, we are now recruiting a senior leader to form a new, integrated leadership across Programme Management, Transformation and Service Delivery.
The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers.
The postholder must be willing to travel to our customer sites outside their standard place of work.
Main duties of the job
This role is accountable for service quality, customer satisfaction, contract management and financial performance across all consultancy services.
You will:
- Ensure consistent, high-quality delivery across PMO and Transformation services
- Lead service quality frameworks, KPIs and assurance
- Oversee contract performance, commercial management and financial control
- Lead workforce planning, capacity management and resource optimisation
- Act as the senior escalation point for service delivery issues
This role ensures that services are delivered efficiently, sustainably and to a consistently high standard.
About us
- A competitive salary offering between £84,672 and £96,788 per annum depending on experience
- 25 days annual leave plus public holidays
- NEST pension scheme
- Group life assurance (4 x annual salary)
- Access to free virtual GP appointment for you and your family
- Company funded learning and development opportunities to support personal and professional development
- Car leasing salary sacrifice scheme
- A range of discounted lifestyle and well-being benefits
- Hybrid working
Job description
Job responsibilities
For full responsibilities and duties of this role, please refer to enclosed job description and persons specification.
Face to face interviews will be held w/c 2nd February.
Vacancy maybe closed earlier due to high volume of applications.
Job description
Job responsibilities
For full responsibilities and duties of this role, please refer to enclosed job description and persons specification.
Face to face interviews will be held w/c 2nd February.
Vacancy maybe closed earlier due to high volume of applications.
Person Specification
Education & Professional Qualification
Essential
- oDegree or equivalent professional qualification
- oProgramme, project or service management qualification or equivalent experience
- oEvidence of ongoing CPD
Desirable
- oProfessional qualification in Better Business Case
- oP3O certification or any other relevant PMO related training
- oPostgraduate qualification or MBA
- oCommercial, contract or financial management qualification
Experience
Essential
- oSenior experience leading service delivery in consultancy, transformation or programme environments
- oExperience managing service quality, performance and assurance
- oExperience of contract and financial management across multiple services or programmes
- oExperience of workforce planning and resource management
Desirable
- oExperience in developing strategy documents or long form reports, such as estates strategies, options appraisals etc
- oWorking with New Hospital Programmes
- oNHS or public sector consultancy experience
- oExperience managing PMO or transformation services at scale
Skills and aptitudes
Essential
- Strong understanding of contract management and financial controls
- Advanced leadership and people management skills
- Excellent analytical, problem -solving and decision -making skills
- Strong communication, influencing and stakeholder management skills
- Highly organised, accountable and detail - oriented
- Credible and confident leader in complex environments
Personal Qualities & attributes
Essential
- Values -driven with a strong focus on quality and customer experience
- Able to balance operational delivery with strategic oversight
Person Specification
Education & Professional Qualification
Essential
- oDegree or equivalent professional qualification
- oProgramme, project or service management qualification or equivalent experience
- oEvidence of ongoing CPD
Desirable
- oProfessional qualification in Better Business Case
- oP3O certification or any other relevant PMO related training
- oPostgraduate qualification or MBA
- oCommercial, contract or financial management qualification
Experience
Essential
- oSenior experience leading service delivery in consultancy, transformation or programme environments
- oExperience managing service quality, performance and assurance
- oExperience of contract and financial management across multiple services or programmes
- oExperience of workforce planning and resource management
Desirable
- oExperience in developing strategy documents or long form reports, such as estates strategies, options appraisals etc
- oWorking with New Hospital Programmes
- oNHS or public sector consultancy experience
- oExperience managing PMO or transformation services at scale
Skills and aptitudes
Essential
- Strong understanding of contract management and financial controls
- Advanced leadership and people management skills
- Excellent analytical, problem -solving and decision -making skills
- Strong communication, influencing and stakeholder management skills
- Highly organised, accountable and detail - oriented
- Credible and confident leader in complex environments
Personal Qualities & attributes
Essential
- Values -driven with a strong focus on quality and customer experience
- Able to balance operational delivery with strategic oversight
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
