Job summary
Retail Assistant Post - 20hrs
Calderdale and Huddersfield Solutions Ltd (CHS) is an exceptional place to work that provides estates, facilities and procurement services to our partner organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ around 450 staff in a wide range of functions, ranging from cleaners, porters, retail and administrative staff to engineers and procurement specialists.
In addition to a competitive salary and NEST pension employer/employee match scheme (up to 6% CHS contribution) we also offer a range of benefits as follows: -
Extensive range of discounts on-line and in store at all your favourite retail outlets/Blue Light discount card for further savings
Staff Lottery scheme/On site restaurant (staff discount), Caf serving Costa coffee/Retail shop
On site Nursery provision and generous Maternity/Paternity and Adoption schemes
Workforce benefit team to support with a range of childcare provision/out of school clubs
Salary sacrifice car and cycle schemes (subject to certain criteria)
Career break scheme/Special leave policies/Flexible working opportunities
On site Occupational Health service/ Dedicated wellbeing hour each week
24/7 Care First Employee Assistance scheme that provides confidential counselling and support/financial and legal help and advice/Chaplaincy Services, Chapel and Prayer rooms
Main duties of the job
Summary of the Role:
The delivery of a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times whilst providing excellent customer service.
Please note whilst this role is predominantly based in Stop and Shop, there may be a requirement to work across all outlets, which include Southside Dining and Caf 1831.
About us
CHS is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. We have made significant changes in the way we work to meet the challenges of the changing NHS. This is a new, whollyorganisation owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding. Obviously this is an exciting time for us as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are:
- We put the patient first
- We 'go see'
- We work together to get results
- We do the must-do's
Job description
Job responsibilities
- Addressing customer complaints and enquiries, in a professional manner.
- Serve customer in a timely manner remaining polite & courteous at all time whilst being mindful of individual needs offering assistance when required.
- Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
- Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties
- Temperature check and record all necessary food items as departmental procedure
- To be smart in appearance and well groomed adhering to the departmental uniform policy
- Cleaning of premises and equipment and utensils to specified hygiene standards.
- Receiving and checking goods inward includes sandwiches ,newspapers,etc. where appropriate ,correct temperature control, should be maintained.The preparation of newspapers an magazines for returning to supplier accurately completing all necessary paper work.
- Work using own initiative in an unsupervised environment.
- To be familiar with shop produce and merchandise so that relevant offers and deals can be suggested to customers.
- To accept payment and give change to customers including operating a computerised hospitality management system (POS).
- Ensure all HACCAP procedures regarding temperature control are followed at all time. This includes food within the refrigeration units as well as when accepting deliveries. All chilled food deliveries must be temperature checked prior to acceptance of the delivery. If any food is not at the correct temperature the delivery must be refused.Documentation must be completed accurately to ensure a due diligence defence, including temperature control, wastage and cleaning schedules.
- Report any breakages, defects, loss or malfunctions of any equipment immediately to the Retail supervisor or Manager.
- To be responsible for undertaking stock takes and maintaining stock level within the shop at regular intervals.
- To undertake any other duties as may be required in line with the general responsibilities outlined in this job description. This may include cover to the other retail outlets.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
- Comply with all Trust policies, procedures and protocols.
- Carry out duties with due regard to the Trusts Equal Opportunity Policy.
- Seek advice and support from Line Manager whenever necessary.
- Maintain professional conduct at all times.
Job description
Job responsibilities
- Addressing customer complaints and enquiries, in a professional manner.
- Serve customer in a timely manner remaining polite & courteous at all time whilst being mindful of individual needs offering assistance when required.
- Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
- Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties
- Temperature check and record all necessary food items as departmental procedure
- To be smart in appearance and well groomed adhering to the departmental uniform policy
- Cleaning of premises and equipment and utensils to specified hygiene standards.
- Receiving and checking goods inward includes sandwiches ,newspapers,etc. where appropriate ,correct temperature control, should be maintained.The preparation of newspapers an magazines for returning to supplier accurately completing all necessary paper work.
- Work using own initiative in an unsupervised environment.
- To be familiar with shop produce and merchandise so that relevant offers and deals can be suggested to customers.
- To accept payment and give change to customers including operating a computerised hospitality management system (POS).
- Ensure all HACCAP procedures regarding temperature control are followed at all time. This includes food within the refrigeration units as well as when accepting deliveries. All chilled food deliveries must be temperature checked prior to acceptance of the delivery. If any food is not at the correct temperature the delivery must be refused.Documentation must be completed accurately to ensure a due diligence defence, including temperature control, wastage and cleaning schedules.
- Report any breakages, defects, loss or malfunctions of any equipment immediately to the Retail supervisor or Manager.
- To be responsible for undertaking stock takes and maintaining stock level within the shop at regular intervals.
- To undertake any other duties as may be required in line with the general responsibilities outlined in this job description. This may include cover to the other retail outlets.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
- Comply with all Trust policies, procedures and protocols.
- Carry out duties with due regard to the Trusts Equal Opportunity Policy.
- Seek advice and support from Line Manager whenever necessary.
- Maintain professional conduct at all times.
Person Specification
Knowledge
Essential
- Ability to work within a team to deadlines (E)
- Good food hygiene practices (E)
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time. (E)
- Good communication skills (E)
- Good customer service skills (E)
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
- Experience of working in a busy retail / catering environment
- Experience of stock handling, control systems computerised hospitality management system (POS)
Desirable
- To demonstrate a methodical and organised approach to work (D)
- Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail / Catering Services staff (D)
Qualifications
Desirable
- NVQ level 1 or 2 in Customer Service (D)
- Basic Food hygiene certificate (D)
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
- Must be eligible to work in the UK. (E)
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.(E)
Person Specification
Knowledge
Essential
- Ability to work within a team to deadlines (E)
- Good food hygiene practices (E)
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time. (E)
- Good communication skills (E)
- Good customer service skills (E)
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
- Experience of working in a busy retail / catering environment
- Experience of stock handling, control systems computerised hospitality management system (POS)
Desirable
- To demonstrate a methodical and organised approach to work (D)
- Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail / Catering Services staff (D)
Qualifications
Desirable
- NVQ level 1 or 2 in Customer Service (D)
- Basic Food hygiene certificate (D)
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
- Must be eligible to work in the UK. (E)
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.(E)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).