Job summary
An opportunity has arisen for an Operational Manager based within the Cleaning Services Department at Huddersfield Royal Infirmary.
We are looking for a self-motivated person with a positive attitude andproven leadership and managerial skills within a Facilities Management environment.
Must have good interpersonal and relationship building skills.
The successful candidate will be responsible for the operational day-to-day management of Cleaning Services.
There is a need for flexibility within the role, working pattern to be discussed at interview.
Main duties of the job
Summary of the Role:
Responsible for the operational day -to -day management of Cleaning Services delivered to Calderdale and Huddersfield NHS Foundation Trust, ensuring quality services are delivered in compliance with relevant service specification and key performance indicators.
To ensure the continuous delivery of services and respond to service failures in a timely manner and all associated policy and procedures are implemented as required.
About us
At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Clinical Engineering, decontamination and procurement service, provides the following:
- Fully managed estate and building maintenance
- Clinical Engineering and Decontamination
- Procurement advice, guidance and governance
- Capital project management
- Transport
- Grounds maintenance.
- Portering
- Catering
- Cleaning (including robot and deep cleaning)
All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can, and your customers will have confidence in you as a provider.
Job description
Job responsibilities
- Assist in the planning and delivery of Facilities Services in accordance with client requirements, service specifications, National Standards of Healthcare Cleanliness, and best practice guides.
- Manage the operational function of Cleaning Services.
- Ensure sufficient numbers of staff are available to deliver quality and timely Facilities services. Cover any staff shortages due to absence by the reallocation of duties.
- Assist in the development and delivery of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standard.
- Undertake surveys / audits as necessary to manage performance, ensure task action sheets are completed and all other relevant paperwork. Compile reports as required.
- Assist in the specification and quality control of Facilities Services. Planning and implementation of associated work practices and procedures.
- Organise stock control of consumables.
- Respond to service delivery issues in a timely and professional manner.
- Assist with monthly team meetings, undertake toolbox talks, and provide information on Facilities Services when required.
- Meet with service users and providers with regard to Facilities Services.
- Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
- Provide and receive technical and non-technical information, to inform work colleagues, patients, and clients. Ensuring, where relevant, such information is communicated effectively up to senior management level.
- Assist in the development and implementation of changes to service delivery including any changes in statutory / mandatory requirements.
- Ensure a partnership approach is adopted as agreed with the Head of Facilities.
- Attend meetings with Senior Management, Stakeholders, and associated Steering Groups as required, in relation to the delivery of Facilities Services.
- Communicate with colleagues, patients, and staff.
- Dealing with problems, interruptions, or service emergencies.
- Provide information and advice to all Trust senior managers, users, clients, contractors, and associated NHS networks relating to the operational delivery of Facilities Services.
- Undertake such training as required to fulfil the responsibilities for Operational Manager as agreed with the Head of Facilities.
- Resolve operational service issues and failures in meeting the required service standards using own knowledge and experience.
- Analyse performance information related to the operational delivery of Facilities Services, assess any required action to recover failed standards and escalate where appropriate to line manager.
- Maintain accurate, computerised databases and records relating to Facilities Services.
- Maintain systems for monitoring internal process and service requirements e.g. service performance standards, time and attendance and other associated documentation.
- Ensure performance and service data is reviewed, analysed, and recorded into the departments' database.
- Ensure all technical information received or developed is disseminated to the appropriate Trust officer in a suitable format in order for the Trust to fully understand the content and any possible implications it may have.
- Responsible for ensuring all Cleaning Services works are responded to in an effective and timely manner to maintain a suitable patient environment.
- Give clear information to patients and visitors when asked or during incidental contact.
- Responsible for the management of the Facilities Services budgets, including the provision of reports and monthly review.
- Ensure all financial information is inputted onto the departments database system.
- Ensure the safe and effective use of equipment, manage and maintain stock control.
- Check and authorise invoices.
- Check and authorise department financial documentation e.g. overtime sheets, consumables usage and timesheets.
- Meet all KPIs and budget requirements.
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities.
- Responsible with the operational management and delivery of Facilities Services including management of staff and associated supervisory team.
- Responsible for the recruitment, appointment, induction, training, and retention of staff.
- Assist the Head of Facilities with ensuring all Facilities service staff receive appropriate training for their area of work in accordance with National NHS guidance, current legislation, and Health & Safety guidance.
- Responsible for ensuring staffing levels are maintained, this will include reconciliation of backlog hours, provision of agency staff and re-provision of service via sub-contractors where required.
- Assist in delivering personal development plans for in-house staff and ensuring a similar structure is available to contracted staff.
- Ensure the corporate Disciplinary and Grievance procedures, sickness absence and any HR related policy / procedures are adhered to and managed in an appropriate and professional manner.
- Responsible for staff motivation.
- Responsible for the delivery of service reviews, audits, and assessments to ensure the effective and management of service delivery teams.
- Receive, review, and interpret a range of information in relation to the provision of Cleaning Services, ensuring, where relevant, that such information is communicated up to the Head of Facilities.
- Ensure clear and consistent communication will all staff groups, ensuring staff awareness of service priorities, plans, and objectives.
- Assist in the development and implementation of changes to service delivery including any changes in statutory and mandatory requirements.
- Responsible for resolving operational service-related problems using own knowledge and experience.
- Responsible for the analysis and interpretation of complex data and performance information related to the delivery of Facilities Services, Assess and manage any required action using own judgment and initiative.
- Provide operational HR advice to in-house and contracted staff in relation to general working conditions, benefits offered by the company, training, and Health & Safety issues.
- Undertake all such reasonable other duties as may be required as part of the role.
Job description
Job responsibilities
- Assist in the planning and delivery of Facilities Services in accordance with client requirements, service specifications, National Standards of Healthcare Cleanliness, and best practice guides.
- Manage the operational function of Cleaning Services.
- Ensure sufficient numbers of staff are available to deliver quality and timely Facilities services. Cover any staff shortages due to absence by the reallocation of duties.
- Assist in the development and delivery of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standard.
- Undertake surveys / audits as necessary to manage performance, ensure task action sheets are completed and all other relevant paperwork. Compile reports as required.
- Assist in the specification and quality control of Facilities Services. Planning and implementation of associated work practices and procedures.
- Organise stock control of consumables.
- Respond to service delivery issues in a timely and professional manner.
- Assist with monthly team meetings, undertake toolbox talks, and provide information on Facilities Services when required.
- Meet with service users and providers with regard to Facilities Services.
- Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
- Provide and receive technical and non-technical information, to inform work colleagues, patients, and clients. Ensuring, where relevant, such information is communicated effectively up to senior management level.
- Assist in the development and implementation of changes to service delivery including any changes in statutory / mandatory requirements.
- Ensure a partnership approach is adopted as agreed with the Head of Facilities.
- Attend meetings with Senior Management, Stakeholders, and associated Steering Groups as required, in relation to the delivery of Facilities Services.
- Communicate with colleagues, patients, and staff.
- Dealing with problems, interruptions, or service emergencies.
- Provide information and advice to all Trust senior managers, users, clients, contractors, and associated NHS networks relating to the operational delivery of Facilities Services.
- Undertake such training as required to fulfil the responsibilities for Operational Manager as agreed with the Head of Facilities.
- Resolve operational service issues and failures in meeting the required service standards using own knowledge and experience.
- Analyse performance information related to the operational delivery of Facilities Services, assess any required action to recover failed standards and escalate where appropriate to line manager.
- Maintain accurate, computerised databases and records relating to Facilities Services.
- Maintain systems for monitoring internal process and service requirements e.g. service performance standards, time and attendance and other associated documentation.
- Ensure performance and service data is reviewed, analysed, and recorded into the departments' database.
- Ensure all technical information received or developed is disseminated to the appropriate Trust officer in a suitable format in order for the Trust to fully understand the content and any possible implications it may have.
- Responsible for ensuring all Cleaning Services works are responded to in an effective and timely manner to maintain a suitable patient environment.
- Give clear information to patients and visitors when asked or during incidental contact.
- Responsible for the management of the Facilities Services budgets, including the provision of reports and monthly review.
- Ensure all financial information is inputted onto the departments database system.
- Ensure the safe and effective use of equipment, manage and maintain stock control.
- Check and authorise invoices.
- Check and authorise department financial documentation e.g. overtime sheets, consumables usage and timesheets.
- Meet all KPIs and budget requirements.
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities.
- Responsible with the operational management and delivery of Facilities Services including management of staff and associated supervisory team.
- Responsible for the recruitment, appointment, induction, training, and retention of staff.
- Assist the Head of Facilities with ensuring all Facilities service staff receive appropriate training for their area of work in accordance with National NHS guidance, current legislation, and Health & Safety guidance.
- Responsible for ensuring staffing levels are maintained, this will include reconciliation of backlog hours, provision of agency staff and re-provision of service via sub-contractors where required.
- Assist in delivering personal development plans for in-house staff and ensuring a similar structure is available to contracted staff.
- Ensure the corporate Disciplinary and Grievance procedures, sickness absence and any HR related policy / procedures are adhered to and managed in an appropriate and professional manner.
- Responsible for staff motivation.
- Responsible for the delivery of service reviews, audits, and assessments to ensure the effective and management of service delivery teams.
- Receive, review, and interpret a range of information in relation to the provision of Cleaning Services, ensuring, where relevant, that such information is communicated up to the Head of Facilities.
- Ensure clear and consistent communication will all staff groups, ensuring staff awareness of service priorities, plans, and objectives.
- Assist in the development and implementation of changes to service delivery including any changes in statutory and mandatory requirements.
- Responsible for resolving operational service-related problems using own knowledge and experience.
- Responsible for the analysis and interpretation of complex data and performance information related to the delivery of Facilities Services, Assess and manage any required action using own judgment and initiative.
- Provide operational HR advice to in-house and contracted staff in relation to general working conditions, benefits offered by the company, training, and Health & Safety issues.
- Undertake all such reasonable other duties as may be required as part of the role.
Person Specification
Knowledge and Skills
Essential
- Proven leadership and managerial skills, ability to priortise and organise own and department workload
- Experienced at working under pressure and delivering to challenging deadlines
- Computer literate, confident in the use of microsoft programmes such as word / excel / email and access to internet
- Skilled at working with multi-disciplinary teams
- Multi-tasking skills
Desirable
- Ability to manage own time
- Ability to produce reports in relation to facilities services in the NHS environment
- Able to exercise independent judgement
Experience
Essential
- Demonstrable and significant experience at junior manager or supervisor level within the facilities management environment
- Ability to lead and manage FM service delivery teams
- Good interpersonal and relationship building skills along with a proven track record in delivering quality
- Excellent ability to communicate effectively in writing and face to face
Desirable
- A general understanding of the NHS procurement process
- Experience of facilitating partnership working, decision making and conflict resolution
Qualifications
Essential
- Degree qualification or equivalent experience
- Professional knowledge and experience to NVQ level 3 equivalent, plus additional knowledge to diploma level acquired through training and experience
- Equivalent evidence of continuing professional development
- ISOH Managing Safely
General
Essential
- Able to fulfil the health requirements of the post as identified in the Job description - taking into account reasonable adjustments recommended by Occ health
- Membership of an associated professional organisation / institution e.g British Institute of Facilities Management
- Demonstrate a commitment to continuing development and knowledge progression
- Must be eligible to work in the UK
- Ability to work in various locations throughout the networ of services provided by the company / CHFT
Person Specification
Knowledge and Skills
Essential
- Proven leadership and managerial skills, ability to priortise and organise own and department workload
- Experienced at working under pressure and delivering to challenging deadlines
- Computer literate, confident in the use of microsoft programmes such as word / excel / email and access to internet
- Skilled at working with multi-disciplinary teams
- Multi-tasking skills
Desirable
- Ability to manage own time
- Ability to produce reports in relation to facilities services in the NHS environment
- Able to exercise independent judgement
Experience
Essential
- Demonstrable and significant experience at junior manager or supervisor level within the facilities management environment
- Ability to lead and manage FM service delivery teams
- Good interpersonal and relationship building skills along with a proven track record in delivering quality
- Excellent ability to communicate effectively in writing and face to face
Desirable
- A general understanding of the NHS procurement process
- Experience of facilitating partnership working, decision making and conflict resolution
Qualifications
Essential
- Degree qualification or equivalent experience
- Professional knowledge and experience to NVQ level 3 equivalent, plus additional knowledge to diploma level acquired through training and experience
- Equivalent evidence of continuing professional development
- ISOH Managing Safely
General
Essential
- Able to fulfil the health requirements of the post as identified in the Job description - taking into account reasonable adjustments recommended by Occ health
- Membership of an associated professional organisation / institution e.g British Institute of Facilities Management
- Demonstrate a commitment to continuing development and knowledge progression
- Must be eligible to work in the UK
- Ability to work in various locations throughout the networ of services provided by the company / CHFT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.