Job summary
Barista Post - 2 x 16hrs
Message from Tim Busby, Chair of Calderdale and Huddersfield Solutions Ltd
The successful candidate will be joining our organisation at an exciting time.
CHS is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. We have made significant changes in the way we work to meet the challenges of the changing NHS. This is a new organisation, wholly owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding.
Obviously this is an exciting time for us as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are:
- We put the patient first
- We 'go see'
- We work together to get results
- We do the must-do's
Main duties of the job
Summary of the Role:
The delivery of a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times.
Please note whilst this role is predominantly based in Caf 1831, there may be a requirement to work across all outlets, which include Southside Dining and Stop and Shop.
About us
CHS is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust and other customers. We have made significant changes in the way we work to meet the challenges of the changing NHS. This is a new, whollyorganisation owned by the Foundation Trust, and the Board has full accountability for the delivery of high quality, cost effective services. The Trust itself has plans for a significant reconfiguration of its services, supported by a recent announcement of £196m of capital funding.
Obviously this is an exciting time for us as we develop our commercial strategy and are set for growth. We are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviors. The four key behaviors underpinning the whole of our strategy are:
- We put the patient first
- We 'go see'
- We work together to get results
- We do the must-do's
Job description
Job responsibilities
- Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
- Deal with any customer comments / complaints in a professional manner
- Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
- Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties
- Temperature check and record all necessary food items as departmental procedure
- To be smart in appearance and well groomed adhering to the departmental uniform policy
- Receiving and checking goods inward includes sandwiches cakes, confectionary etc. where appropriate correct temperature control, should be maintained
- Preparation of food items for service, this includes toast, panini and other food items for retail sale.
- Report any equipment in need of repair and / or work issues to the Assistant Manager.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
- Comply with all Trust policies, procedures and protocols.
- Carry out duties with due regard to the Trusts Equal Opportunity Policy.
- Maintain professional conduct at all times.
Job description
Job responsibilities
- Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
- Deal with any customer comments / complaints in a professional manner
- Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock item.
- Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties
- Temperature check and record all necessary food items as departmental procedure
- To be smart in appearance and well groomed adhering to the departmental uniform policy
- Receiving and checking goods inward includes sandwiches cakes, confectionary etc. where appropriate correct temperature control, should be maintained
- Preparation of food items for service, this includes toast, panini and other food items for retail sale.
- Report any equipment in need of repair and / or work issues to the Assistant Manager.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
- Comply with all Trust policies, procedures and protocols.
- Carry out duties with due regard to the Trusts Equal Opportunity Policy.
- Maintain professional conduct at all times.
Person Specification
Knowledge
Essential
- Ability to work within a team to deadlines (E)
- Good food hygiene practices (E)
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time. (E)
- Good communication skills (E)
- Good customer service skills (E)
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
- Experience of working in a busy retail / catering environment
- Experience of stock handling, control systems computerised hospitality management system (POS)
Desirable
- To demonstrate a methodical and organised approach to work (D)
- Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail / Catering Services staff (D)
Qualifications
Essential
- NVQ Level 2 award in food safety or equivalent (D)
Desirable
- NVQ level 1 or 2 in Customer Service (D)
- Basic Food hygiene certificate (D)
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
- Must be eligible to work in the UK. (E)
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.(E)
Person Specification
Knowledge
Essential
- Ability to work within a team to deadlines (E)
- Good food hygiene practices (E)
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time. (E)
- Good communication skills (E)
- Good customer service skills (E)
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
- Experience of working in a busy retail / catering environment
- Experience of stock handling, control systems computerised hospitality management system (POS)
Desirable
- To demonstrate a methodical and organised approach to work (D)
- Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail / Catering Services staff (D)
Qualifications
Essential
- NVQ Level 2 award in food safety or equivalent (D)
Desirable
- NVQ level 1 or 2 in Customer Service (D)
- Basic Food hygiene certificate (D)
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
- Must be eligible to work in the UK. (E)
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.(E)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).