Job summary
To provide a full range of support services to the Trust, covering an out of hours rota.
Management of all Facilities services, outside of normal working hours, ensuring quality services are delivered in compliance with relevant service specification and key performance indicators.
Ensure the continuous delivery of services and respond to service failures in a timely manner.
To act as key contact for all operational issues, concerns and service failures, responding to and resolving such issues in a professional and timely manner
Main duties of the job
A vacancy has arisen for a Facilities Duty Manager (Weekends) to oversee a range of facility services within CHS at Huddersfield Royal Infirmary, joining a large and dedicated team.
To provide a full range of support services to the Trust.
Please note the hours of work are Saturday and Sunday 6.00am - 6.00pm with occasional night shift cover involved.
About us
Working for your organisation
Calderdale and Huddersfield Solutions Ltd (CHS) provides estates, facilities and procurement services to our partner organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ around 450 staff in a wide range of functions, ranging from cleaners, porters, retail and administrative staff to engineers and procurement specialists.
In addition to a competitive salary and NEST pension employer/employee match scheme (up to 6% CHS contribution) we also offer a range of benefits as follows:-
Extensive range of discounts on-line and in store at all your favourite retail outlets
Blue Light discount card for further savings
Staff Lottery scheme
On site restaurant (staff discount), Caf and coffee bar serving Costa coffee and Retail shop
On site Nursery provision and generous Maternity/Paternity and Adoption schemes
Workforce benefit team to support with a range of childcare provision/out of school clubs
Salary sacrifice car and cycle schemes (subject to certain criteria)
Tax free childcare vouchers
Career break scheme
Special leave policies
Flexible working opportunities
On site Occupational Health service
24/7 Care First Employee Assistance scheme that provides:-
Confidential counselling and support
Financial and legal help and advice
Chaplaincy Services, Chapel and Prayer rooms
Dedicated wellbeing hour each week
Job description
Job responsibilities
To ensure consistent high levels of service delivery of all CHS Facilities services, outside of normal working hours:-
- To demonstrate and provide ongoing leadership and supervision of a range of Facilities tasks.
- Ensure all equipment and services relating to the day-to-day operational management of the departments are functioning correctly and report where necessary.
- Provide support and assistance to Management in the provision of required mandatory and essential training, to ensure staff complete all required training.
- Support with monthly team meetings for staff working outside of normal hours, undertake toolbox talks and provide information on Facilities Services when required.
- Provide and receive technical and non-technical information, to inform work colleagues, patients and clients. Ensuring, where relevant, such information is communicated effectively up to senior management level.
- To respond to incidents occurring with staff within the department and inform Deputy Head of Facilities of such matters. Conduct initial investigation as appropriate.
- To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.
- To receive and distribute work instructions to the appropriate service delivery staff.
- To maintain a general understanding of the various tasks performed within each of Facilites services and support delivery where necessary..
- Responsible for ensuring that services are delivered in compliance with current Health & Safety legislation and good practice guides, as agreed and supported by the Head of Facilities paying particular attention to Risk Management issues.
- Respond to service delivery issues using own judgment and problem solving techniques.
- Ensure clear and consistent communication with all staff groups, ensuring staff awareness of service priorities, plans and objectives.
- Support the Equality & Diversity Agenda within the Directorate
- Receive, interpret and provide information relating to service needs
- Responsible for providing patient focused service and maintaining a safe environment that supports and enhances patient care.
- Responsible for ensuring that all support services are responded to in an effective and timely manner to support and enhance patient experience and care.
- Give clear information to patients and visitors when asked or during incidental contact.
- Responsible for undertaking risk assessments where required relating to support service with attention to aspects of patient care.
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities.
- Ensure all associated database, spreadsheets and information systems are managed and maintained in an effective manner ensuring they are up to date and accessible.
- Ensure a responsive service is delivered and maintained for associated functions.
- Carry out return to work interviews and complete all associated paperwork
- Receive, review and interpret a range of information in relation to the provision of Facilities services, ensuring, where relevant, that such information is communicated up to management level.
- Ensure communication and distribution lists are up to date.
- Receive, handle, prioritise and forward, as necessary, incoming correspondence (e-mail, letter, telephone). Deal appropriately with people at all levels, using written and verbal communication.
- Manage, and maintaining accurate, computerised databases and records relating to CHS Facilities.
- To verbally assist hospital visitors with out of hours access to the HRI site, between the hours of 10pm and 6am.
- To monitor and operate the EPR (Capman) system during the hours of 6pm 6.00am
- To operate the radio system and liaise with appropriate personnel.
- To respond to attack alarms activated on the hospital site, reporting alarms quickly to Security.
- Undertake all such reasonable other duties as may be required as part of the role.
Job description
Job responsibilities
To ensure consistent high levels of service delivery of all CHS Facilities services, outside of normal working hours:-
- To demonstrate and provide ongoing leadership and supervision of a range of Facilities tasks.
- Ensure all equipment and services relating to the day-to-day operational management of the departments are functioning correctly and report where necessary.
- Provide support and assistance to Management in the provision of required mandatory and essential training, to ensure staff complete all required training.
- Support with monthly team meetings for staff working outside of normal hours, undertake toolbox talks and provide information on Facilities Services when required.
- Provide and receive technical and non-technical information, to inform work colleagues, patients and clients. Ensuring, where relevant, such information is communicated effectively up to senior management level.
- To respond to incidents occurring with staff within the department and inform Deputy Head of Facilities of such matters. Conduct initial investigation as appropriate.
- To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times.
- To receive and distribute work instructions to the appropriate service delivery staff.
- To maintain a general understanding of the various tasks performed within each of Facilites services and support delivery where necessary..
- Responsible for ensuring that services are delivered in compliance with current Health & Safety legislation and good practice guides, as agreed and supported by the Head of Facilities paying particular attention to Risk Management issues.
- Respond to service delivery issues using own judgment and problem solving techniques.
- Ensure clear and consistent communication with all staff groups, ensuring staff awareness of service priorities, plans and objectives.
- Support the Equality & Diversity Agenda within the Directorate
- Receive, interpret and provide information relating to service needs
- Responsible for providing patient focused service and maintaining a safe environment that supports and enhances patient care.
- Responsible for ensuring that all support services are responded to in an effective and timely manner to support and enhance patient experience and care.
- Give clear information to patients and visitors when asked or during incidental contact.
- Responsible for undertaking risk assessments where required relating to support service with attention to aspects of patient care.
- Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities.
- Ensure all associated database, spreadsheets and information systems are managed and maintained in an effective manner ensuring they are up to date and accessible.
- Ensure a responsive service is delivered and maintained for associated functions.
- Carry out return to work interviews and complete all associated paperwork
- Receive, review and interpret a range of information in relation to the provision of Facilities services, ensuring, where relevant, that such information is communicated up to management level.
- Ensure communication and distribution lists are up to date.
- Receive, handle, prioritise and forward, as necessary, incoming correspondence (e-mail, letter, telephone). Deal appropriately with people at all levels, using written and verbal communication.
- Manage, and maintaining accurate, computerised databases and records relating to CHS Facilities.
- To verbally assist hospital visitors with out of hours access to the HRI site, between the hours of 10pm and 6am.
- To monitor and operate the EPR (Capman) system during the hours of 6pm 6.00am
- To operate the radio system and liaise with appropriate personnel.
- To respond to attack alarms activated on the hospital site, reporting alarms quickly to Security.
- Undertake all such reasonable other duties as may be required as part of the role.
Person Specification
Qualifications
Essential
- A good standard of general education to GCSE standard or equivalent at Grade C or above
Desirable
- IT qualification such as CLAIT or ECDL
- Evidence of continuing professional development
Knowledge & Skills
Essential
- A working knowledge and understanding of the provision of facilities services.
- Excellent communication and organisational skills, ability to prioritise and organise own workloads
- Ability to manage own time
- Multi-tasking skills
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work
- Quick thinker, innovative and self motivated
- Skilled at working with multidisciplinary teams
- Numeric & writing skills to be able to accurately complete all necessary documentationation
- Computer skills, excel, e-mail
Desirable
- Excellent customer service skills
Experience
Essential
- Ability to work undirected and using own judgment
- Good interpersonal and relationship building skills
- Demonstrable experience at supervisor / management level ? Ability to lead and manage service delivery teams
- Ability to lead and manage service delivery teams
- Excellent ability to communicate effectively in writing and face-to face.
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health. (
- Must be eligible to work in the UK.
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.
Desirable
- Demonstrate a commitment to continuing professional development and personal progression
Person Specification
Qualifications
Essential
- A good standard of general education to GCSE standard or equivalent at Grade C or above
Desirable
- IT qualification such as CLAIT or ECDL
- Evidence of continuing professional development
Knowledge & Skills
Essential
- A working knowledge and understanding of the provision of facilities services.
- Excellent communication and organisational skills, ability to prioritise and organise own workloads
- Ability to manage own time
- Multi-tasking skills
- Ability to work under pressure and meet tight deadlines whilst delivering high quality work
- Quick thinker, innovative and self motivated
- Skilled at working with multidisciplinary teams
- Numeric & writing skills to be able to accurately complete all necessary documentationation
- Computer skills, excel, e-mail
Desirable
- Excellent customer service skills
Experience
Essential
- Ability to work undirected and using own judgment
- Good interpersonal and relationship building skills
- Demonstrable experience at supervisor / management level ? Ability to lead and manage service delivery teams
- Ability to lead and manage service delivery teams
- Excellent ability to communicate effectively in writing and face-to face.
General
Essential
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health. (
- Must be eligible to work in the UK.
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.
Desirable
- Demonstrate a commitment to continuing professional development and personal progression
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).