Job summary
Ward Host/Hostess
I am delighted to offer the opportunity of the above post with Calderdale and Huddersfield Solutions Ltd (CHS).
Calderdale and Huddersfield Solutions Ltd (CHS) went live operationally on 1 September 2018. The company provides estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers.
As a relatively new company we have already won the Huddersfield Examiner Business Award (Community) 2021/22 and been voted in the top 100 companies within Kirklees for the last 2 years.
Our Estates team have recently won 3 national trophies at The Building Better Healthcare Awards in London. The project scooped 'Best Covid Building Design Project' & 'Best. Covid Project Team' as well as the coveted 'Clinicians Choice' awards.
In addition to that our Materials Management team have won an 'Above and Beyond' Award at The Yorkshire and Humber Procurement Skills Development Network for the amazing work they did during the pandemic.
CHS is a great place to work that will provide the right candidate an opportunity to grow and develop as part of our team.
If you feel you have the right attributes and experience we look forward to receiving your application.
Main duties of the job
- Working in a hot environment, or in continuous chilled environment
- Accurate collation and service of patient meals
- Accurate completion of documentation
Long periods of time spent on feet
About us
At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Medical Engineering, decontamination and procurement service, provides the following:
- Fully managed estate and building maintenance
- Medical engineering/equipment maintenance/ decontamination
- Procurement advice, guidance and governance
- Capital project management
- Transport
- Grounds maintenance.
- Portering
- Catering
- Cleaning (including robot and deep cleaning)
All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can, and your customers will have confidence in you as a provider.
Job description
Job responsibilities
Answer queries from wards. Queries can be referred to supervisor if necessary
Set up function trolleys accurately, complete necessary paperwork and ensure they reach the required room at the correct time
- Observing departmental hygiene and safety regulations at all times demonstrating a good standard of personal hygiene and working in a safe manner.
- Cleaning of premises and equipment and utensils to specified hygiene standards.
- Responsibility for stock rotation and checking date codes
- Report any equipment in need of repair and / or work issues to the supervisor.
- Preparation of food items for meal service Vegetables, fruit, salads, sandwiches this includes preparation of hot foods i.e. porridge, soup, gravy.
- Preparation of ward crockery and utensil trolleys prior to lunch/teatime service ensuring accuracy and maintenance of hygiene standards.
- Demonstrate a professional customer focused service following departmental guidelines and adhering to any local ward protocols at all times.
- Collating patient meal requirements at ward level as per departmental procedure, liaising with ward staff to ensue accuracy in meeting all patient requirements, for diet, portion size, cultural needs etc.
- Delivering the meal requirements in a timely fashion to the kitchen, by hand or by other IT equipment.
- Accurately serving patients meal requirements ensuring temperature controls are maintained for hot and cold food during the service period.
- May assist nursing staff with portioning and plating food at ward level
- Comply with Hazard analysis critical control points (HACCP) ensuring all relevant paperwork is completed
- To check temperatures on ward fridges and report any descrepencies to ward staff
- Record any changes to the meal service including the number of meals served and food wastage.
- Remove patients trays at the end of the meal service time stripping down ready for the washing up procedure in the main kitchen.
Other duties which may be required from time to time to ensure continued service within the department
Attend all mandatory training.
Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal.
Comply with all Trust policies, procedures and protocols.
Carry out duties with due regard to the Trusts Equal Opportunity Policy.
Seek advice and support from Line Manager whenever necessary.
Maintain professional conduct including appearance at all times
Job description
Job responsibilities
Answer queries from wards. Queries can be referred to supervisor if necessary
Set up function trolleys accurately, complete necessary paperwork and ensure they reach the required room at the correct time
- Observing departmental hygiene and safety regulations at all times demonstrating a good standard of personal hygiene and working in a safe manner.
- Cleaning of premises and equipment and utensils to specified hygiene standards.
- Responsibility for stock rotation and checking date codes
- Report any equipment in need of repair and / or work issues to the supervisor.
- Preparation of food items for meal service Vegetables, fruit, salads, sandwiches this includes preparation of hot foods i.e. porridge, soup, gravy.
- Preparation of ward crockery and utensil trolleys prior to lunch/teatime service ensuring accuracy and maintenance of hygiene standards.
- Demonstrate a professional customer focused service following departmental guidelines and adhering to any local ward protocols at all times.
- Collating patient meal requirements at ward level as per departmental procedure, liaising with ward staff to ensue accuracy in meeting all patient requirements, for diet, portion size, cultural needs etc.
- Delivering the meal requirements in a timely fashion to the kitchen, by hand or by other IT equipment.
- Accurately serving patients meal requirements ensuring temperature controls are maintained for hot and cold food during the service period.
- May assist nursing staff with portioning and plating food at ward level
- Comply with Hazard analysis critical control points (HACCP) ensuring all relevant paperwork is completed
- To check temperatures on ward fridges and report any descrepencies to ward staff
- Record any changes to the meal service including the number of meals served and food wastage.
- Remove patients trays at the end of the meal service time stripping down ready for the washing up procedure in the main kitchen.
Other duties which may be required from time to time to ensure continued service within the department
Attend all mandatory training.
Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal.
Comply with all Trust policies, procedures and protocols.
Carry out duties with due regard to the Trusts Equal Opportunity Policy.
Seek advice and support from Line Manager whenever necessary.
Maintain professional conduct including appearance at all times
Person Specification
Qualifications
Desirable
- NVQ level 1 or 2 in Customer Service
- Basic Food hygiene certificate
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
Desirable
- Experience of working in a large catering environment
- Experience of stock handling and control systems
- To demonstrate a methodical and organised approach to work
Knowledge
Essential
- Ability to work within a team to deadlines
- Good food hygiene practices
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time.
- Good communication skills
Desirable
- Working in a ward environment and speaking to staff and patients
General
Essential
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health
Person Specification
Qualifications
Desirable
- NVQ level 1 or 2 in Customer Service
- Basic Food hygiene certificate
Experience
Essential
- The ability to communicate well with staff, patients and members of the public
Desirable
- Experience of working in a large catering environment
- Experience of stock handling and control systems
- To demonstrate a methodical and organised approach to work
Knowledge
Essential
- Ability to work within a team to deadlines
- Good food hygiene practices
- Able to undertake the physical aspects/manual handling of the role, including (for example) operation of equipment, movement of stock, standing for long periods of time.
- Good communication skills
Desirable
- Working in a ward environment and speaking to staff and patients
General
Essential
- Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust.
- Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).