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Calderdale and Huddersfield Solutions

Switchboard Operator

Information:

This job is now closed

Job summary

A vacancy has arisen for a highly motivated individual to join our well-established team of operators within the Switchboard dept. at Huddersfield Royal Infirmary. The department provides a service to patients, customers and staff, 24 hours per day, 365 days a year.

The successful candidate will be responsible for providing an efficient call handling service as well as a requirement to handle emergency calls and alarm systems and be able to work speedily with accuracy whilst working on own initiative and have an excellent customer service manner.

The candidate must be able to remain calm under pressure, work unsociable hours, including nights, weekends and public holidays. You will need to be flexible in your approach as there may be a requirement to work at short notice to cover for absences and holidays.

Main duties of the job

To receive external/internal calls and redirect as necesary

In the case of an emergency fire call, the operator will follow set procedures making sure all relevant emergency staff are informed acting as liaison between the hospital and emergency services.

To operate the internal bleep system which includes programming the bleeps and distributing to new doctors giving guidance to staff on usage

To operate the radio system and liaise with appropriate personnel.

To respond to attack alarms activated on the hospital site, reporting alarms quickly to Security.

Monitoring Clinical Alarms across the hospital site and if activated, escalate to the Manager /Director on call

Keep all Emergency phones fully charged in case of an emergency. Distribute such phones to wards when necessary.

Activate a weekly "test" of the Cardiac Arrest call, using the bleep system

About us

You will work for Calderdale and Huddersfield Solutions Ltd (CHS) which is wholly owned by the Trust to provide specialist support services for Estates, Facilities and Procurement. As an employee of CHS you will qualify to apply for a £500 bonus (pro rata) and an additional 5 days annual leave (pro rata) (performance conditions apply)

Details

Date posted

28 February 2024

Pay scheme

Other

Salary

£21,164 a year per annum, pro rata

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

372-CHSFW005

Job locations

Huddersfield Royal Infirmary

Acre street

Huddersfield

HD3 3EA


Job description

Job responsibilities

To provide a 24-hour, 7-day a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel.Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records.Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.Due to the nature of the job, confidentiality must be adhered to at all times.The postholder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties

Job description

Job responsibilities

To provide a 24-hour, 7-day a week service to include receiving and directing calls, assisting both the general public, CHS and Trust personnel.Dealing with telephone calls both internally and externally district wide. Operating pager systems and monitoring critical alarms and keeping associated records.Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.Due to the nature of the job, confidentiality must be adhered to at all times.The postholder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties

Person Specification

Qualifications

Essential

  • A good standard of general education to GCSE standard or equivalent at Grade C or above (

Desirable

  • IT qualification such as CLAIT or ECDL

Experience

Essential

  • Ability to work undirected and using own judgment
  • Good interpersonal and relationship building skills.

Desirable

  • Previous experience within a switchboard or call centre environment

Knowledge & Skills:

Essential

  • A working knowledge and understanding of the provision of facilities services
  • Excellent communication and organisational skills, ability to prioritise and organise own workloads
  • Ability to manage own time
  • Multi-tasking skills
  • Quick thinker, innovative and selfmotivated.
  • Ability to work under pressure and meet tight deadlines whilst delivering high quality work

Desirable

  • Excellent customer service skills
Person Specification

Qualifications

Essential

  • A good standard of general education to GCSE standard or equivalent at Grade C or above (

Desirable

  • IT qualification such as CLAIT or ECDL

Experience

Essential

  • Ability to work undirected and using own judgment
  • Good interpersonal and relationship building skills.

Desirable

  • Previous experience within a switchboard or call centre environment

Knowledge & Skills:

Essential

  • A working knowledge and understanding of the provision of facilities services
  • Excellent communication and organisational skills, ability to prioritise and organise own workloads
  • Ability to manage own time
  • Multi-tasking skills
  • Quick thinker, innovative and selfmotivated.
  • Ability to work under pressure and meet tight deadlines whilst delivering high quality work

Desirable

  • Excellent customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield Solutions

Address

Huddersfield Royal Infirmary

Acre street

Huddersfield

HD3 3EA


Employer's website

https://chs-limited.co.uk/welcome/ (Opens in a new tab)

Employer details

Employer name

Calderdale and Huddersfield Solutions

Address

Huddersfield Royal Infirmary

Acre street

Huddersfield

HD3 3EA


Employer's website

https://chs-limited.co.uk/welcome/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Facilities Manager

Khalisah Hussain

Khalisah.hussain@cht.nhs.uk

01484355622

Details

Date posted

28 February 2024

Pay scheme

Other

Salary

£21,164 a year per annum, pro rata

Contract

Bank

Working pattern

Full-time, Flexible working

Reference number

372-CHSFW005

Job locations

Huddersfield Royal Infirmary

Acre street

Huddersfield

HD3 3EA


Supporting documents

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