Switchboard Operator, GMS Band A
The closing date is 01 February 2026
Job summary
To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.
Full Time (37.5 hours) - 700am-1500pm, 900am-1700pm, 1400pm-2200pm & 2200pm-0700am*
* This is subject to change as due to staff sickness or vacancies.
Candidates must be flexible and able to commit to a varied shift pattern.
This can include weekends, unsocial hours and public holidays including Christmas.
Please note this job will attract GMS Terms and Conditions of Service (TCS)
Please see attached TCS for reference
Main duties of the job
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
The efficient operation of the Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
About us
Gloucestershire Managed Services (GMS) delivers trusted operational support services to the NHS and healthcare organisations. Our mission is to deliver excellence in service delivery while prioritising safety, innovation, and teamwork. Our core values- Excellence, Integrity, Listening, and Inclusivity-create a thriving culture that values people and their contributions. Join us to make a tangible difference to patient care and help build a safer, better future for healthcare facilities.
Details
Date posted
16 January 2026
Pay scheme
Other
Salary
£24,822 a year (pa pro rata if part-time)
Contract
Permanent
Working pattern
Full-time
Reference number
318-26-GMS0030
Job locations
Gloucestershire Royal Hospital
Gloucester
GL1 3NN
Employer details
Employer name
Gloucestershire Managed Services
Address
Gloucestershire Royal Hospital
Gloucester
GL1 3NN
Employer's website
https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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