Production Manager, GMS Band C- Sterile Services

Job description

Job responsibilities

Main Duties, Responsibilities and Result Areas

1. To manage and maintain the production area/team across site and ensure that instruments and equipment are produced in a timely manner to meet the needs of end service users and guarantee the quality process is always maintained.

2. Communicate with Sterile Services Senior Production and Operational Mangers to ensure they ae fully conversant with the daily production of the departments.

3. Ensure staff are working to approved Work Instructions, Policies and Procedures in all production areas to guarantee best practice is maintained.

4. Be point of contact with all users of the service to ensure an efficient and effective service delivery that is customer focused at all times, liaising with theatre/medical nursing staff regarding any follow up actions required. Make decisions for unplanned problems to ensure safe delivery of kit

5. To work across sites to complete in-process checks, protein testing and internal audits using ISO 13485:2016 Regulatory Standards, and raise any issues or suggestions for continual improvements.

6. To create the weekly production Rota, allocate staff to cover all areas of the production processes. Coordinate with the SSD Operational Manager regarding staff Rotas to ensure adequate cover to provide the service

7. To interact with theatre personnel to organize product trials, feedback and data analysis.

8. To undertake staff production training on instrumentation sets, medical equipment and all aspects of production areas.

9. Attend departmental managerial, supervisor and staff meetings, escalate any production issues to the Management team.

10. To attend the weekly theatre utilization and daily Team 10 meetings to gain an understanding of expected production levels and raise any concerns of production delivery.

11. To ensure that all working environments within the department are maintained to a high clean standard whilst being tidy and safe at all times. To be responsible for the prompt reporting of any breakdowns and to escalate any issues and problems that will affect production to the SSD Senior Support/Production Manager.

12. To use the tracking and traceability HESSDA computer system with regard to ensuring that full traceability of equipment takes place. Be responsible for entering new sets and instruments on the system and that staff are trained on all new equipment.

13. Manage the production of loan kit to ensure turnaround and compliance to theatre, also coordinate the delivery and collection of kit.

14. Manage the default sets and arrange with theatre the process to get sets returned into the system promptly.

15. To identify training needs and arrange specific training including supporting SSD staff with completion of training programs.

16. To report defects in the infrastructure and the fabric of the building to ensure safe and efficient working practices in line with written protocols and procedures.

17. To undertake any other duties that may be required to ensure the smooth running of the service.

Quality Duties

1. Support the SSD Deputy Decontamination & Quality Manager with day-to-day quality control activity, ensuring maintenance and monitoring of ISO 13485:2016 standards of quality assurance for decontamination, training, productivity and service delivery.

2. To undertake internal audits as listed on the scheduled departmental internal audits plan and report any non-conformances or actions for improvement to the SSD Deputy Decontamination & Quality Manager and Quality Admin/Coordinator

3. To ensure customer complaints, and both in-process and end product non-conformance incidents are dealt with promptly and efficiently. These should be dealt with on an informal basis and when required should be reported to the SSD Quality Admin/Coordinator.

Resources

1) Identify cost saving opportunities and bring to the attention of the General Manager.

Policy and Procedures

- ISO 13485:2016 Medical Devices Quality Management Systems Requirements for Regulatory Purposes.

- ISO 14971-2019 Medical Devices Application of Risk Management to Medical Devices.

- All Gloucester Hospitals NHS Foundation Trust Policies and Procedures.

- HTM 01-01 Management and Decontamination of Surgical Instruments (Medical Devices) used in acute care.

- Medical Devices Regulations (MDR).

Communication and Working Relationships

- Developing and maintaining effective working relationships with colleagues across the organization.

- Engaging positively and effectively with external providers, colleagues and other external stakeholders.

- Promote a good working relationship with quality assurance, compliance and sustainability colleagues to ensure fit for purpose service.

- Present technical information in simple language accessible to all.

- Use good written and verbal communication skills for regular liaison, communication and negotiation with internal staff at all levels; external stakeholders, and other service providers as required.

Person Specification

Qualifications

Essential

• GCSE or equivalent at Grade C or above in English (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 in Numeracy).
• Educated to A Level Standard academic qualification or equivalent work experience relevant to the operational aspects of Sterile Services.
• Formal recognised auditor qualification or achieved within 6 months of post.
• Health & Safety Qualification (IOSH) or equivalent.

Desirable

• Supervisory or Leadership Management Qualification.

Experience

Essential

• Practical experience of working in a Sterile Services environment and have knowledge of Sterilization/decontamination technology.
• Knowledge of the technical requirements and demonstrate ability to maintain the QMS according to the ISO 13485:2016 National Standards. and to participate in the departmental Internal audit process
• Resiliance to work in a pressured environment with tight deadlines whilst prioritising workload to high standards in all aspects of work.
• Able to communicate effectively with a range of people in written and verbal formats, and the ability to handle sensitive or confrontational situations.
• To identify training needs and arrange specific training including supporting SSD staff with completion of training programs.

Knowledge/ Skills

Essential

• Good organisation skills with the ability to manage a range of issues. Ability to work on own initiative independently and as part of the management team.
• Experience of the departmental production rota's to maintain the service across the sites.
• Computer literacy with good keyboard skills familiar with Microsoft Office, internet, intranet, emails and Teams.
• Operational knowledge of the HESSDA traceability system - load new instrumentation onto the system, identify product status, make changes to pack lists and create data reports.
• Knowledge of Health & Safety, Manual Handling, Risk Management and COSHH.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Managed Services

Address

Trustwide (Cross-site working across Cheltenham & Gloucester)

Gloucestershire

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)