Job summary
To operate the central communication service & associated systems. To ensure a 24 hour service is provided in a courteous & friendly manner & is responsive to the need of GMS, the Trust & their users.
Full Time (37.5 hours) - 7am-3pm, 9am-5pm & 2pm-10pm*
* This is subject to change as due to staff sickness or vacancies.
Candidates must be flexible and able to commit to a varied shift pattern.This can include weekends, unsocial hours and public holidays including Christmas.
Please note this job will attract GMS Terms and Conditions of Service (TCS).
Please see attached TCS for reference
Main duties of the job
To operate the Mitel switchboard consoles with an efficient, courteous & friendly manner whilst answering calls professionally within an agreed timescale.
To operate the 2222 EMERGENCY SERVICE, ensuring the correct emergency team code is used in an immediate response to fires, security alerts & both medical & psychiatric emergencies relating to one of the three hospitals covered.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms. Ensuring appropriate emergency teams are contacted as necessary & all logs and reports to be completed.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
About us
Gloucestershire Manages Services (GMS) is a subsidiary of Gloucestershire Hospitals NHS Foundation Trust (GHNHSFT), employing over 900 staff. As the contractor of choice for GHNHSFT. GMS provides a wide range of Estates and Facilities services across all GHNHSFT properties. GMS values professional development and offers a supportive working environment.
Job description
Job responsibilities
To operate the Mitel switchboard consoles.
To operate the 2222 EMERGENCY SERVICE.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.
Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.
To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.
To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.
Working with the security team to produce an audit detailing overnight visitors to the hospital.
Job description
Job responsibilities
To operate the Mitel switchboard consoles.
To operate the 2222 EMERGENCY SERVICE.
To monitor several alarm panels & systems highlighting medical gasses, pathology alarms, intruder alarms, ward alarms, fire alarms & all pinpoint alarms.
To liaise with various departments & use the intranet to ensure that when producing the On-Call sheets the correct member of staff is contacted when required.
The efficient operation of the Stanley Paging system for both emergencies & non-emergencies alike, the programming & deprogramming of bleeps for individuals whilst keeping an up to-date inventory of where bleeps are.
General administrative duties including, photocopying, emails, organising mail, key handling, report writing & maintaining accurate logs.
Working with outside companies and hospitals to arrange the collection and transportation of patients, staff, medication & samples.
To complete mandatory training & E-Learning in order to keep up to date with the requirements of the trust.
To correctly log the location & problems reported by staff members within the trust in order to let the estates & engineering teams attend jobs in a timely manner.
Working with the security team to produce an audit detailing overnight visitors to the hospital.
Person Specification
Qualifications
Essential
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths
Desirable
- Telephonist / call centre
Experience
Desirable
- Telephone/ switchboard
- Administration skills
- Working at times in a pressured environment
Knowledge/ Skills
Essential
- Flexible attitude to working
Desirable
- Professional office environment or similar
Person Specification
Qualifications
Essential
- Basic IT skills
- Good clear spoken telephone manner
- English and Maths
Desirable
- Telephonist / call centre
Experience
Desirable
- Telephone/ switchboard
- Administration skills
- Working at times in a pressured environment
Knowledge/ Skills
Essential
- Flexible attitude to working
Desirable
- Professional office environment or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
