Bank Catering Assistant - Band A

Job description

Job responsibilities

1. Working closely with inpatient areas and catering teams including retail areas to develop and implement policies and procedures to reduce and monitor food wastage effectively.

2. Take responsibility for the planning and allocation of staff duties to ensure efficient and effective use of catering resources.

3. To ensure all stock items are ordered and stock is rotated in accordance with the Trust HACCP, catering department policies and procedures and standing financial instructions.

4. To develop and maintain work schedules to ensure all tasks are included to ensure service is delivered in a timely manner.

5. Effectively deal with any enquiries, requests or complaints from Patients and clinical staff, feedback to catering teams and act to resolve issue and feedback as appropriate.

6. Ensure compliance with Food Hygiene Legislation and GMS HACCP plan, with specific emphasis on food temperatures and record keeping, staff personal hygiene, uniform, taking corrective action in compliance with GMS policies and procedures.

7. Supervise and direct the CGH catering team to ensure compliance with Food hygiene legislation, and ensure the environmental will well-kept and maintained, report any defects and maintenance requests to Estates

8. To manage supervisors for patient meals and retail staff on a daily basis, undertake staff meetings, conduct sickness absence reviews. To investigate and report any grievance, disciplinary or welfare matters in conjunction with HR and the catering management team

9. Undertake staff appraisals on a regular basis, identify staff training needs, arrange plan and coordinate training activities.

10. In conjunction with the site catering manager participate in the recruitment and training of new and existing staff in the patient meals/catering service

11. To accompany the Monitoring Officer or Environmental Health Officer on formal performance reviews (audits) and organise rectification of unsatisfactory work as necessary. To conduction hygiene audits as part of the trust due diligent process

12. To ensure that all staff follow good working practices relating to Health & Safety, to undertake and review Health and safety Risk Assessments and undertake staff tool box talks

13. To take the lead and manage all training in the department making sure that all staff are up to date with their training requirements

14. To manage the reading of menu cards on the menumark system for CGH site

Person Specification

Qualifications

Desirable

• NVQ 2 in relevant application
• Food Hygiene Level 2
• Good level of maths and English
• Health and safety qualification

Experience

Essential

• Customer service skills
• Great Communication skills including IT skills, Word and patient menu ordering systems
• Working in a fast paced customer/patient focused environment
• Be physically fit

Desirable

• Ability to work to deadlines

Knowledge / Skills

Essential

• Flexibility around working hours is essential

Desirable

• Organisational skills
• Ability to use own initiative
• Customer focused and responsive
• Prioritise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Managed Services

Address

Trustwide

Gloucester / Cheltenham

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/gloucestershire-managed-services/ (Opens in a new tab)