Job summary
An exciting opportunity has arisen; for full time Band 3 Administrator role at At Risk Mental States services (Inclusion Thurrock). This is an excellent opportunity for an enthusiastic, organised individual who is competent with IT systems and is keen to become an integral part of a fast paced team. This role is part time hours Monday to Friday.
At Risk Mental States is a busy and developing service providing mental health services across Essex. We currently have a vacancy in our admin team that would suit someone who is confident, enjoys a challenge, understands that detail, confidentiality, and focus is important when dealing with clients and client information, and enjoys the support, flexibility and job satisfaction that comes from working as part of a dedicated team.
This is a Mental Health service and does not deal with clients in crisis. However, we often see clients who are extremely distressed anxious depressed and confused. It's important that you are able to deal with clients calmly confidently and being aware of professional boundaries.
The work can be varied and involves reception work, face to face and telephone contact, with service users and organisational duties for therapists, managers and multi agencies.
If this post sounds interesting and you can see yourself as part of our team then don't leave your application too late as we shall close the advertisement early if we receive sufficient appropriate applications.
Main duties of the job
To provide specific comprehensive secretarial and administrative support to the ARMS service. To be available for any receptionist and administrative support to the array of Inclusion services as required.
About us
Midlands Partnership University NHS Foundation Trust Inclusion service offers psychological and drug & alcohol services, in the community, and in prisons, and has contracts across the country.
As an organisation we serve a population of 1.5 million and currently employ around 9000 members of staff.
We have a wide range of exciting opportunities for people looking to work in a truly integrated NHS organisation. By joining MPFT you will become part of a team who are empowered and supported to deliver care in a way which is consistent with our values:
- Putting people at the heart of what we do
- Empowering people to improve care and wellbeing
- Delivering better health, better care in partnership
Job description
Job responsibilities
KEY RESPONSIBILITIES
- Provide a full reception/secretarial service to the clinical service which, as this is a centralised admin team, will involve answering client and stakeholder/ referrer phone and email enquiries.
- After training, Registering referrals on to system one with an assured attention to detail.
- Preserve and uphold confidentiality of all client information.
- Maintain filing systems.
- Be responsible for receiving incoming post and deal with any items where appropriate. Bring to the attention of team members any items relevant/appropriate for them to see/action.
- Be familiar with the confidential referral system operated by the team.
- Arrange assessment appointments for patients by telephone / SMS as appropriate.
- Assist in all general office duties as and when required.
- Be competent in using all aspects of the Service clinical database to register patients, send opt in letters, follow up correspondence with patients and referrers.
- To support staff in developing and maintaining Data Quality
- To support Inclusion Management in the production and dissemination of service activity reports.
- Provide G.Ps, other professionals, staff relatives, service users, and other agencies with educational information and self-help materials.
- Provide secretarial support to committees and meetings as appropriate.
- Be familiar with team meeting structure. Prepare and take minutes where appropriate.
- To be aware of the need to retain NHS standards of confidentiality at all times.
- Be prepared to assist team members with aspects of their work where appropriate.
- Be prepared to work flexible hours. May include some evenings/Saturday mornings (enhancements paid).
- Take a significant part in placing advertisements and supporting recruitment campaigns.
- Commitment to Midlands Partnership Healthcare Foundation NHS Trusts equal opportunities policy and diversity policies.
- Undertake other tasks as may reasonably be requested.
Job description
Job responsibilities
KEY RESPONSIBILITIES
- Provide a full reception/secretarial service to the clinical service which, as this is a centralised admin team, will involve answering client and stakeholder/ referrer phone and email enquiries.
- After training, Registering referrals on to system one with an assured attention to detail.
- Preserve and uphold confidentiality of all client information.
- Maintain filing systems.
- Be responsible for receiving incoming post and deal with any items where appropriate. Bring to the attention of team members any items relevant/appropriate for them to see/action.
- Be familiar with the confidential referral system operated by the team.
- Arrange assessment appointments for patients by telephone / SMS as appropriate.
- Assist in all general office duties as and when required.
- Be competent in using all aspects of the Service clinical database to register patients, send opt in letters, follow up correspondence with patients and referrers.
- To support staff in developing and maintaining Data Quality
- To support Inclusion Management in the production and dissemination of service activity reports.
- Provide G.Ps, other professionals, staff relatives, service users, and other agencies with educational information and self-help materials.
- Provide secretarial support to committees and meetings as appropriate.
- Be familiar with team meeting structure. Prepare and take minutes where appropriate.
- To be aware of the need to retain NHS standards of confidentiality at all times.
- Be prepared to assist team members with aspects of their work where appropriate.
- Be prepared to work flexible hours. May include some evenings/Saturday mornings (enhancements paid).
- Take a significant part in placing advertisements and supporting recruitment campaigns.
- Commitment to Midlands Partnership Healthcare Foundation NHS Trusts equal opportunities policy and diversity policies.
- Undertake other tasks as may reasonably be requested.
Person Specification
Experience
Essential
- Good secretarial skills
- An understanding of data protection & confidentiality issues.
- Excellent IT skills.
- Good interpersonal skills and communication skills
- Ability to work effectively as a member of a team.
- Willingness to support and assist with appropriate aspects of work.
Desirable
- Experience of working in Primary Care or NHS Service.
- Experience of working in a Mental Health setting
- Experience of liaising with Service Users and other agencies.
Person Specification
Experience
Essential
- Good secretarial skills
- An understanding of data protection & confidentiality issues.
- Excellent IT skills.
- Good interpersonal skills and communication skills
- Ability to work effectively as a member of a team.
- Willingness to support and assist with appropriate aspects of work.
Desirable
- Experience of working in Primary Care or NHS Service.
- Experience of working in a Mental Health setting
- Experience of liaising with Service Users and other agencies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
