Job summary
The Medical Equipment Library (MEL) Assistant is responsible for the day-to-day operations of the Medical EquipmentLibrary service, working autonomously to carry out routine maintenance of medical equipment as well as collecting,decontaminating and delivering high priority medical devices to clinical areas, ensuring maximum utilisation of medicaldevices across the organisation. The post holder is required to work with clinical and technical staff from within theorganisation, as well as external staff, to ensure the safe and efficient delivery of services in line with clinical requirements,ensuring high quality and positive outcomes are achieved for service users.
Working hours to be discussed during interview.
Main duties of the job
Responsible for ongoing management of medical device loans and stock levels, ensuring that overdue loans are returned to the MEL in a timely manner to ensure devices are utilised effectively. This may include challenging clinical staff andhaving difficult conversations, where excellent interpersonal skills are essential.
Day to day organisation of the MEL to ensure safe and effective standard of service is provided.
Undertake device collections and deliveries for wards and clinical areas. Manage high pressure situations to supply keymedical devices in a timely manner, whilst managing conflicting priorities of clinical staff.
Remove medical devices from clinical use and liaise with Medical Engineering staff if failures occur and analysis showsremedial work is beyond the scope of the MEL Assistant.
Liaise with Medical Engineering staff to ensure that planned maintenance is carried out as appropriate.
Provision of excellent customer service to all staff who visit or contact the MEL.
Responsible for carrying out routine maintenance of selected equipment.
Monitor contamination status of devices returned from loan and take appropriate action when required, includingescalation to management and/or Infection Control.
Regular communication with clinical staff who request and return medical devices. Maintaining good workingrelationships is essential.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Job description
Job responsibilities
Contribute to the day to day running of the MEL, with an emphasis on continuous improvement of processes anddevelopment of the service.
Monitor stock and initiate orders to ensure the timely and adequate procurement of devices, accessories andconsumables to ensure effective operation of the MEL.
Prioritise workload, scheduling activities, managing resources and coordinating activities to ensure effective operation ofthe MEL service.
Work with a high degree of autonomy and act as a point of contact for users of the MEL service, managing its medicaldevices and all other MEL related concerns effectively.
Liaise with clinical staff and other colleagues to prioritise and plan own workload, ensuring optimum efficiency inresponding appropriately to urgent requests.
You will be expected to carry out any other duties that may reasonably be required in line in with your skills, knowledgeand experience and the needs of the business.
Job description
Job responsibilities
Contribute to the day to day running of the MEL, with an emphasis on continuous improvement of processes anddevelopment of the service.
Monitor stock and initiate orders to ensure the timely and adequate procurement of devices, accessories andconsumables to ensure effective operation of the MEL.
Prioritise workload, scheduling activities, managing resources and coordinating activities to ensure effective operation ofthe MEL service.
Work with a high degree of autonomy and act as a point of contact for users of the MEL service, managing its medicaldevices and all other MEL related concerns effectively.
Liaise with clinical staff and other colleagues to prioritise and plan own workload, ensuring optimum efficiency inresponding appropriately to urgent requests.
You will be expected to carry out any other duties that may reasonably be required in line in with your skills, knowledgeand experience and the needs of the business.
Person Specification
Qualifications
Essential
- NVQ Level 3, A-Levels or equivalent knowledge and experience
Desirable
Experience
Essential
- Experience working within a healthcare setting
- Experience working in a customer service environment
Desirable
- Experience with information databases
Skills
Essential
- Managing and prioritising own workload to ensure equipment is supplied in a timely manner to support patient care.
- Ability to effectively communicate and liaise with senior clinical staff to release underutilised equipment when supply levels in MEL are critically low. The confidence to challenge and have difficult conversations is essential.
- Troubleshooting skills to address equipment issues and an understanding of when to escalate more complex problems to the appropriate personnel.
Knowledge
Essential
- Knowledge of regulations and guidelines relating to medical equipment safety, decontamination and compliance.
- Knowledge of different types of medical equipment used in healthcare settings, including their purpose, functioning and maintenance requirements
Desirable
- Understanding of medical devices management
Personal Attributes
Essential
- Possess a logical and analytical approach to problem solving
- Self-motivated with a can-do attitude
- Positive to change
- Willingness to undertake other duties as and when required
- Flexibility in working pattern in line with business requirements
- Good standard of personal presentation
Desirable
- Adaptable to changing working practices
Special Requirements
Essential
- Willingness to work flexibly to ensure the service has adequate cover during times of annual leave and sickness
Person Specification
Qualifications
Essential
- NVQ Level 3, A-Levels or equivalent knowledge and experience
Desirable
Experience
Essential
- Experience working within a healthcare setting
- Experience working in a customer service environment
Desirable
- Experience with information databases
Skills
Essential
- Managing and prioritising own workload to ensure equipment is supplied in a timely manner to support patient care.
- Ability to effectively communicate and liaise with senior clinical staff to release underutilised equipment when supply levels in MEL are critically low. The confidence to challenge and have difficult conversations is essential.
- Troubleshooting skills to address equipment issues and an understanding of when to escalate more complex problems to the appropriate personnel.
Knowledge
Essential
- Knowledge of regulations and guidelines relating to medical equipment safety, decontamination and compliance.
- Knowledge of different types of medical equipment used in healthcare settings, including their purpose, functioning and maintenance requirements
Desirable
- Understanding of medical devices management
Personal Attributes
Essential
- Possess a logical and analytical approach to problem solving
- Self-motivated with a can-do attitude
- Positive to change
- Willingness to undertake other duties as and when required
- Flexibility in working pattern in line with business requirements
- Good standard of personal presentation
Desirable
- Adaptable to changing working practices
Special Requirements
Essential
- Willingness to work flexibly to ensure the service has adequate cover during times of annual leave and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
