Job summary
As Head of Business Delivery, you will report to the Commercial Director, supporting them and the Senior Leadership Team in setting and delivering a clear strategic direction for business growth, and develop our market and customer intelligence to inform our approach to business development to better identify and manage business development opportunities. You will provide confident leadership to the Business Delivery Team, guiding them in achieving business revenue goals. You will be responsible for the identification, development, on-boarding, and management of high-quality commercial service offers that are innovative and promote the vision and values of QEF, promoting its profile and reputation and maintaining positive relationships with a wide range of stakeholders, both internal and external, including relevant professional networks and people who access our services.
Main duties of the job
- Take a proactive lead in transformational change for business growth, supporting the Commercial Director to create a strategically led, sustainable organisation.
- Support the Commercial Director to develop and communicate a clear vision for the organisation's future commercial growth, identifying trends and emerging opportunities.
- Support the Commercial Director in the development and implementation of a Customer Relationship Management (CRM) approach and implement a suitable management system.
- Support the Commercial Director to design and implement a business development and market intelligence approach that will support business growth, ensuring new business opportunities are proactively identified, actioned, and delivered effectively.
- Support the Commercial Director to develop a robust methodology to appraise new commercial opportunities and create a pipeline of new business that will contribute to sustainable business growth across the organisation.
- Support the functional leads of each business division to use the pipeline to develop business plans in line with QEF's new Corporate and other strategies to identify what each service area will deliver and what actions and resources are needed to achieve business growth targets. This includes prioritising initiatives and allocating resources when required.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Previous applicants need not apply.
Job description
Job responsibilities
- Support the Commercial Director to oversee and support the timely progress of SLA/contract review and negotiations through required governance channels and provide support to the onboarding of new clients and related processes as required.
- Liaise and provide ongoing support and relationship management to existing and future customers.
- Development and production of performance related reporting, including monitoring the progress of business growth targets, to ensure performance against and compliance with existing and future contracts, including the GHFT Occupied Healthcare Facility Contract, UCWPS Pathology Transport Services Contract, NuTH Inter Trust Courier Service etc.
- In liaison with the Head of SHEQ, support the Commercial Director in the development, leadership and strategic management of the Quality Assurance function, quantifying and reporting on the standards of service delivery outputs. FOR GENNA??
- Report on monitoring and management of risk and progress against SLA and contract KPIs, and report on results and any risks via required governance channels to senior management and leadership.
- Support and respond to any audit activity or requests such as FOIs related to business growth and development and ensure a timely and coordinated approach
- Liaise and provide support to the Senior Communications Advisor to develop an external communications strategy, including a sales and marketing plan for the organisation.
- Provide line management and leadership of the Business Delivery Manager, Deputy Business Delivery Manager, and Senior Comms Advisor, and manage emotive and challenging situations within the team.
- Undertake and record staff review meetings and 3 monthly performance and development reviews.
- Undertake 12 monthly staff appraisals.
Job description
Job responsibilities
- Support the Commercial Director to oversee and support the timely progress of SLA/contract review and negotiations through required governance channels and provide support to the onboarding of new clients and related processes as required.
- Liaise and provide ongoing support and relationship management to existing and future customers.
- Development and production of performance related reporting, including monitoring the progress of business growth targets, to ensure performance against and compliance with existing and future contracts, including the GHFT Occupied Healthcare Facility Contract, UCWPS Pathology Transport Services Contract, NuTH Inter Trust Courier Service etc.
- In liaison with the Head of SHEQ, support the Commercial Director in the development, leadership and strategic management of the Quality Assurance function, quantifying and reporting on the standards of service delivery outputs. FOR GENNA??
- Report on monitoring and management of risk and progress against SLA and contract KPIs, and report on results and any risks via required governance channels to senior management and leadership.
- Support and respond to any audit activity or requests such as FOIs related to business growth and development and ensure a timely and coordinated approach
- Liaise and provide support to the Senior Communications Advisor to develop an external communications strategy, including a sales and marketing plan for the organisation.
- Provide line management and leadership of the Business Delivery Manager, Deputy Business Delivery Manager, and Senior Comms Advisor, and manage emotive and challenging situations within the team.
- Undertake and record staff review meetings and 3 monthly performance and development reviews.
- Undertake 12 monthly staff appraisals.
Person Specification
Knowledge
Essential
- Ability to develop and translate strategy into action, setting clear and compelling vision that teams can align behind to delivery
- Excellent leadership skills with a track record of developing high performing, diverse and dispersed teams through effective leadership and role modelling
- Stakeholder management: Strong ability to build and maintain relationships with internal and external stakeholders
- Inclusive Leadership: Commitment to fostering an inclusive workplace where all team members feel valued and respected
- Analytical Thinking: Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Adaptability: Ability to navigate and lead through change, demonstrating resilience and flexibility
- Collaboration: Strong team player with a collaborative approach to working with others
- Communication: Excellent verbal and written skills, with the ability to engage and inspire a wide range of audiences
- Vision: Ability to think strategically and envision the future direction of the organisation
- Initiative: proactive in identifying opportunities for improvement and growth
- Empathy: Demonstrates empathy and understanding towards colleagues and stakeholders from diverse backgrounds
- Integrity: High ethical standards and integrity in all professional dealings
Experience
Essential
- Strategic leadership/business development role as part of a senior management team
- Development and implementation of strategic plans for growth and performance
- Complex project management
- Strong understanding of revenue generation, sustainable growth and success in developing a successful commercial growth strategy
- Development and implementation of strategic solutions to drive growth and increase commercial performance
- Building highly effective relationships, particularly at a senior level, collaborating across a challenging agenda, using professional networks to add measurable value to the organisation and engage at board level
- Identification and reporting of existing and emerging risks to future growth plans
- Research and analysis; use of market intelligence to identify growth opportunities
- Clear communication in difficult and complex situations
Desirable
- Leadership in a large complex organisation with challenges across delivery of multiple services, using data and insight to inform direction that delivers increased performance in each
- Budget setting and management
Qualifications
Essential
- Professional certifications in leadership or management or relevant experience
Desirable
- A relevant degree in Business Administration, Management, or a related field (Master's degree preferred)
Person Specification
Knowledge
Essential
- Ability to develop and translate strategy into action, setting clear and compelling vision that teams can align behind to delivery
- Excellent leadership skills with a track record of developing high performing, diverse and dispersed teams through effective leadership and role modelling
- Stakeholder management: Strong ability to build and maintain relationships with internal and external stakeholders
- Inclusive Leadership: Commitment to fostering an inclusive workplace where all team members feel valued and respected
- Analytical Thinking: Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Adaptability: Ability to navigate and lead through change, demonstrating resilience and flexibility
- Collaboration: Strong team player with a collaborative approach to working with others
- Communication: Excellent verbal and written skills, with the ability to engage and inspire a wide range of audiences
- Vision: Ability to think strategically and envision the future direction of the organisation
- Initiative: proactive in identifying opportunities for improvement and growth
- Empathy: Demonstrates empathy and understanding towards colleagues and stakeholders from diverse backgrounds
- Integrity: High ethical standards and integrity in all professional dealings
Experience
Essential
- Strategic leadership/business development role as part of a senior management team
- Development and implementation of strategic plans for growth and performance
- Complex project management
- Strong understanding of revenue generation, sustainable growth and success in developing a successful commercial growth strategy
- Development and implementation of strategic solutions to drive growth and increase commercial performance
- Building highly effective relationships, particularly at a senior level, collaborating across a challenging agenda, using professional networks to add measurable value to the organisation and engage at board level
- Identification and reporting of existing and emerging risks to future growth plans
- Research and analysis; use of market intelligence to identify growth opportunities
- Clear communication in difficult and complex situations
Desirable
- Leadership in a large complex organisation with challenges across delivery of multiple services, using data and insight to inform direction that delivers increased performance in each
- Budget setting and management
Qualifications
Essential
- Professional certifications in leadership or management or relevant experience
Desirable
- A relevant degree in Business Administration, Management, or a related field (Master's degree preferred)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
