Switchboard Operator (Shifts)

QE Facilities

Information:

This job is now closed

Job summary

To provide an efficient and responsive service to public and staff at Gateshead Health NHS Foundation Trust and QE Facilities Ltd, dealing with internal and external calls to site in a prompt and courteous manner, monitoring and responding to alarms based within the switchboard area, dealing with emergency calls and contacting hospital staff on and off site as and when required.

Undertaking reception and/or estates and facilities helpdesk duties as and when required, including system administration and administrative tasks commensurate with the role.

Main duties of the job

  • Dealing with internal and external calls to site in a prompt and courteous manner.
  • Use Careflow and other systems to direct callers to the correct location.
  • Monitor and respond to alarms based within the switchboard area.
  • Deal with emergency calls and contact hospital staff on and off site as and when required.
  • Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
  • Ensure on-call information is kept up-to date.
  • Ensure emergency procedures are accurate, participate in regular reviews.
  • Ensure untoward incidents are recorded and handed over.
  • Ensure faults are reported to the appropriate team.
  • Receptionist duties as and when required, including but not limited to the issue of keys.
  • General administrative duties, including but not limited to maintenance and upkeep of telephone directory

About us

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Date posted

16 January 2025

Pay scheme

Other

Salary

£23,511 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

297-6925254

Job locations

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE96SX


Job description

Job responsibilities

  • Dealing with internal and external calls to site in a prompt and courteous manner.
  • Use Careflow and other systems to direct callers to the correct location.
  • Monitor and respond to alarms based within the switchboard area.
  • Deal with emergency calls and contact hospital staff on and off site as and when required.
  • Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
  • Ensure on-call information is kept up-to date.
  • Ensure emergency procedures are accurate, participate in regular reviews.
  • Ensure untoward incidents are recorded and handed over.
  • Ensure faults are reported to the appropriate team.
  • Receptionist duties as and when required, including but not limited to the issue of keys.
  • General administrative duties, including but not limited to maintenance and upkeep of telephone directory.

Job description

Job responsibilities

  • Dealing with internal and external calls to site in a prompt and courteous manner.
  • Use Careflow and other systems to direct callers to the correct location.
  • Monitor and respond to alarms based within the switchboard area.
  • Deal with emergency calls and contact hospital staff on and off site as and when required.
  • Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
  • Ensure on-call information is kept up-to date.
  • Ensure emergency procedures are accurate, participate in regular reviews.
  • Ensure untoward incidents are recorded and handed over.
  • Ensure faults are reported to the appropriate team.
  • Receptionist duties as and when required, including but not limited to the issue of keys.
  • General administrative duties, including but not limited to maintenance and upkeep of telephone directory.

Person Specification

Experience

Essential

  • Experience of working in a fast paced customer orientated environment
  • Switchboard experience

Desirable

  • Experience of working within a NHS switchboard environment

Qualifications

Essential

  • English GCSE
  • Maths GCSE

Desirable

  • Customer Service qualifications

Knowledge

Essential

  • Ability to work independently and use initiative, while being part of a team
  • Excellent telephone manner
  • Excellent customer service skills

Desirable

  • Knowledge of hospital switchboards
  • Knowledge of paging systems
  • Use of databases
Person Specification

Experience

Essential

  • Experience of working in a fast paced customer orientated environment
  • Switchboard experience

Desirable

  • Experience of working within a NHS switchboard environment

Qualifications

Essential

  • English GCSE
  • Maths GCSE

Desirable

  • Customer Service qualifications

Knowledge

Essential

  • Ability to work independently and use initiative, while being part of a team
  • Excellent telephone manner
  • Excellent customer service skills

Desirable

  • Knowledge of hospital switchboards
  • Knowledge of paging systems
  • Use of databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

QE Facilities

Address

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE96SX


Employer's website

https://www.qefacilities.co.uk/ (Opens in a new tab)

Employer details

Employer name

QE Facilities

Address

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE96SX


Employer's website

https://www.qefacilities.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Manager (Estates & Facillities)

julie Clark

julie.clark58@nhs.net

01914452577

Date posted

16 January 2025

Pay scheme

Other

Salary

£23,511 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

297-6925254

Job locations

Queen Elizabeth Hospital

Sheriff Hill

Gateshead

NE96SX


Supporting documents

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