Job summary
To provide an efficient and responsive service to public and staff at Gateshead Health NHS Foundation Trust and QE Facilities Ltd, dealing with internal and external calls to site in a prompt and courteous manner, monitoring and responding to alarms based within the switchboard area, dealing with emergency calls and contacting hospital staff on and off site as and when required.
Undertaking reception and/or estates and facilities helpdesk duties as and when required, including system administration and administrative tasks commensurate with the role.
Main duties of the job
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Job description
Job responsibilities
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory.
Job description
Job responsibilities
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory.
Person Specification
Qualifications
Essential
Desirable
- Customer Service qualifications
Knowledge
Essential
- Ability to work independently and use initiative, while being part of a team. (
- Excellent telephone manner
- Excellent customer service skills (
Desirable
- Knowledge of hospital switchboards
- Knowledge of paging systems
- Use of databases
Experience
Essential
- Experience working in a fast paced, customer orientated, reception environment
Desirable
- Experience within an NHS switchboard environment
- Experience of CCTV environments
Person Specification
Qualifications
Essential
Desirable
- Customer Service qualifications
Knowledge
Essential
- Ability to work independently and use initiative, while being part of a team. (
- Excellent telephone manner
- Excellent customer service skills (
Desirable
- Knowledge of hospital switchboards
- Knowledge of paging systems
- Use of databases
Experience
Essential
- Experience working in a fast paced, customer orientated, reception environment
Desirable
- Experience within an NHS switchboard environment
- Experience of CCTV environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
