Job summary
Provide an efficient and responsive switchboard operator service, dealing with internal/external routine and emergency calls in a prompt and courteous manner, operate the hospital paging system, monitoring and responding to alarms within the switchboard area. Undertake Estates and Facilities Helpdesk/Reception duties, including but not limited to call logging of estates defects, dealing with an resolving car parking queries, arranging staff bus passes and access control.
Main duties of the job
- Deal with internal and external calls to site in a prompt and courteous manner.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls, contacting hospital staff on and off site as and when required.
- Operate the hospital paging system (cardiac arrests, major incidents, trauma, fire calls, etc).
- Ensure on-call information is kept up-to date.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Estates & Facilities Helpdesk duties.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
Job description
Job responsibilities
- Ability to make straightforward decisions on job-related issues as an individual and as part of the wider team
- Follow site assignment instructions and carry out scheduled tasks as detailed daily/weekly and periodic
- Ability to use own initiative in response to variations in work routine seeking support as necessary
- Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service
- Ability to record and escalate serious incidents to appropriate managers
Job description
Job responsibilities
- Ability to make straightforward decisions on job-related issues as an individual and as part of the wider team
- Follow site assignment instructions and carry out scheduled tasks as detailed daily/weekly and periodic
- Ability to use own initiative in response to variations in work routine seeking support as necessary
- Demonstrate flexibility in terms of work area, and shift pattern to meet the needs of the service
- Ability to record and escalate serious incidents to appropriate managers
Person Specification
Knowledge
Essential
- oExcellent customer service skills
- oExcellent telephone manner
- oAbility to work independently and use initiative, while being part of a team.
Desirable
- oUse of databases
- oKnowledge of paging systems
- oKnowledge of hospital switchboards
Experience
Essential
- oExperience working in a fast paced, customer orientated, reception environment
Desirable
- oExperience within an NHS switchboard environment
Qualifications
Essential
- oEnglish GCSE pass
- oMaths GCSE pass
Desirable
- oCustomer Service qualifications
Person Specification
Knowledge
Essential
- oExcellent customer service skills
- oExcellent telephone manner
- oAbility to work independently and use initiative, while being part of a team.
Desirable
- oUse of databases
- oKnowledge of paging systems
- oKnowledge of hospital switchboards
Experience
Essential
- oExperience working in a fast paced, customer orientated, reception environment
Desirable
- oExperience within an NHS switchboard environment
Qualifications
Essential
- oEnglish GCSE pass
- oMaths GCSE pass
Desirable
- oCustomer Service qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
