GP Supplies Lead

Job summary

We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information.

The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services actively encourages Lean working and continuous Service Improvement.

The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems. They must be able to treat customers, colleagues and staff politely at all times, and be willing to respond to queries and complaints.

They must champion and demonstrate excellent customer care skills.Pathology actively supports the training and development of all staff, thus training will be provided for the candidate who can demonstrate a commitment to developing the role and service.

We are committed to your personal and professional development and you will have opportunities to fulfil your potential with NWLP.We look forward to hearing from you.

Main duties of the job

• Record and report all incidents/complaints involving staff, patients and visitors inaccordance with Trust policies and assist in any investigations as required.
• Ordering of consumables in response to demand/supply requirements
• Replace stocks of consumables and reagents when required and inform the section leaderif back up stocks are low, or there are any issues with the supply
• Manual dexterity required to be able to receive consumables on site, unpack and sort,prepare orders for delivery
• Management of stock on site in line with good stock management procedures; within aclearly defined storage and filing system, ensuring that consumables are managed toprevent stock expiry and wastage
• Maintain, update and develop personal and professional knowledge and skills byparticipating in the Trust's 1:1 process and PDP development.
• Participate fully as a team member, sharing knowledge and information and supportingcolleagues, including support staff to promote a cohesive laboratory team and theachievement of team objectives.

About us

Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

NWLP Induction

The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.

For 2026, see below the start dates which you will be able to book once you have completed all your pre-employment checks.

Monday 2 March 2026Monday 13 April 2026Monday 11 May 2026Monday 1 June 2026Monday 6 July 2026Monday 3 August 2026Monday 7 September 2026Monday 5 October 2026Monday 2 November 2026Monday 7 December 2026

Candidates are advised to consider these start dates before agreeing end of service date with their current employer.