Job summary
We are looking for an experienced Technical Services
Specialist to join our Technology Services division. The successful candidate
will provide subject matter expertise across a range of technologies, including
firewalls, switching, routing, LAN/WAN/Wi-Fi networks, servers, storage, and
virtualization platforms.
The post holder will be responsible for diagnosing and
resolving advanced technical faults and delivering high-level support to users
of Innovates ICT hardware and software services. In addition, they will act as
a subject matter expert in the planning and delivery of infrastructure projects
for all stakeholders.
Main duties of the job
The post holder in this role will
offer subject matter expertise across various technologies, including
firewalls, switching, routing, LAN/WAN/Wi-Fi technologies, servers, storage,
and the virtualization stack. This expertise is expected to be comprehensive,
encompassing ground-up deployment experience across multiple technology
platforms.
The post
holder must have the ability to demonstrate a logical approach to diagnosing
and resolving advanced technical faults on supported equipment throughout the
organisation.
The post
holder will work alongside the infrastructure team providing advanced technical
support to users of Innovates ICT services hardware and software.
The post
holder will act as a subject matter expert for delivering infrastructure
projects for all stakeholders.
The post
holder will be required to provide 24 x 7 on-call support on a rota basis for
all ICT supported services and liaise with specialised support groups and 3rd
parties on incident resolution.
This role will predominantly be based at George Eliot Hospital, however there will be a requirement to work from our other sites across Warwickshire as necessary.
About us
As a growing company, Innovate has a range of benefits and
opportunities to enable individuals to grow and experience a range of new
challenges. Innovate has a commitment to develop staff and provide a
supportive work life balance.
At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and
a desire to learn. We encourage anyone who is interested in this role to get in
touch, even if you do not meet all stated criteria.
Company Benefits
- Employee Assistance Programme
- Vivup staff benefits platform
- Enhanced maternity pay
- Generous annual leave package
- Flexible working
- Access to staff networks
- Volunteer leave
- Long service recognition scheme
- Buy and sell annual leave option
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job description
Job responsibilities
Act as a subject matter expert on all server
and storage technologies across the entire customer base. This includes, but
is not limited to, virtualization, optimization, and security.
Act as a subject matter expert on all networking
technologies across the entire customer base. This includes, but is not
limited to, switching, WiFi, MPLS and internet, firewalls, optimization, and
security.
Where technical configurations will be
complex, ensure that it remains straightforward to support and administer by
other team members.
Train,
mentor, and coach other team members, and apprentices to enable the on-going
personal development and growth of skills within the team.
Act as a subject matter expert for
infrastructure projects, providing technical guidance and expertise
throughout the project's lifecycle. This includes planning, design,
implementation, and maintenance phases to ensure optimal performance and
compliance with industry standards.
Ensure thorough system documentation is
created or updated according to best practice standards for Knowledge
Management.
Offer advice and guidance related to ICT
security and adhere to all ICT security procedures while performing your
duties.
Articulate complex and challenging ICT issues
clearly to non-technical staff, suppliers, and peer groups.
Undertake
other duties to meet the changing needs and priorities of the Trust being
supported, as determined by either the Head of Technology Services or Associate
Director of Technology Services and in accordance with the grade and nature
of the post.
The
post holder will be expected to take responsibility for their own
professional development and will be supported to achieve development
opportunities as appropriate.
The
post holder will be available to travel between sites in Warwickshire as and
when needed.
To provide
24 x 7 on-call support on a rota basis covering our sites in Warwickshire as
and when needed.
Job description
Job responsibilities
Act as a subject matter expert on all server
and storage technologies across the entire customer base. This includes, but
is not limited to, virtualization, optimization, and security.
Act as a subject matter expert on all networking
technologies across the entire customer base. This includes, but is not
limited to, switching, WiFi, MPLS and internet, firewalls, optimization, and
security.
Where technical configurations will be
complex, ensure that it remains straightforward to support and administer by
other team members.
Train,
mentor, and coach other team members, and apprentices to enable the on-going
personal development and growth of skills within the team.
Act as a subject matter expert for
infrastructure projects, providing technical guidance and expertise
throughout the project's lifecycle. This includes planning, design,
implementation, and maintenance phases to ensure optimal performance and
compliance with industry standards.
Ensure thorough system documentation is
created or updated according to best practice standards for Knowledge
Management.
Offer advice and guidance related to ICT
security and adhere to all ICT security procedures while performing your
duties.
Articulate complex and challenging ICT issues
clearly to non-technical staff, suppliers, and peer groups.
Undertake
other duties to meet the changing needs and priorities of the Trust being
supported, as determined by either the Head of Technology Services or Associate
Director of Technology Services and in accordance with the grade and nature
of the post.
The
post holder will be expected to take responsibility for their own
professional development and will be supported to achieve development
opportunities as appropriate.
The
post holder will be available to travel between sites in Warwickshire as and
when needed.
To provide
24 x 7 on-call support on a rota basis covering our sites in Warwickshire as
and when needed.
Person Specification
Experience
Essential
- Proven leadership in a technical environment, with a track record of setting high standards and positively influencing peers and colleagues.
- Experience mentoring junior team members and supporting knowledge sharing across the team.
- Developed and proven expertise at expert level:
- Advanced Network Troubleshooting.
- LAN / WAN / Wi-Fi Technologies.
- Storage and Compute including Virtualization.
- Firewalls.
- Hardware & Software installation Troubleshooting.
What we are looking for in our people
Essential
- Brings people together with a supportive and inclusive approach, fostering a positive team environment and encouraging open, consistent communication.
- Works effectively as part of a wider team, contributing to shared goals while respecting and leveraging the strengths of others.
- Applies logical thinking and creativity to identify root causes and implement effective, sustainable solutions.
- Approaches tasks with structure and precision, ensuring reliability and consistency in delivery.
- Willing and able to travel across sites in Warwickshire as required, supporting operational needs wherever needed.
- Always demonstrates patience, respect, and professionalism prioritising the user experience and building trust through every interaction.
- Ability to take initiative, guide others through complex technical challenges, and contribute to a culture of excellence and accountability.
Person Specification
Experience
Essential
- Proven leadership in a technical environment, with a track record of setting high standards and positively influencing peers and colleagues.
- Experience mentoring junior team members and supporting knowledge sharing across the team.
- Developed and proven expertise at expert level:
- Advanced Network Troubleshooting.
- LAN / WAN / Wi-Fi Technologies.
- Storage and Compute including Virtualization.
- Firewalls.
- Hardware & Software installation Troubleshooting.
What we are looking for in our people
Essential
- Brings people together with a supportive and inclusive approach, fostering a positive team environment and encouraging open, consistent communication.
- Works effectively as part of a wider team, contributing to shared goals while respecting and leveraging the strengths of others.
- Applies logical thinking and creativity to identify root causes and implement effective, sustainable solutions.
- Approaches tasks with structure and precision, ensuring reliability and consistency in delivery.
- Willing and able to travel across sites in Warwickshire as required, supporting operational needs wherever needed.
- Always demonstrates patience, respect, and professionalism prioritising the user experience and building trust through every interaction.
- Ability to take initiative, guide others through complex technical challenges, and contribute to a culture of excellence and accountability.
