Innovate Healthcare Services

ICT Trainee Service Operations Centre Support Engineer

The closing date is 13 November 2025

Job summary

The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and software used within Innovate's ICT services.

Main duties of the job

Reporting to the ICT Service Operations Team Leader, you will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for each and every one of our customers, each and every time.

The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs).

The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust.

The post holder will be a member of a team providing technical support to users of Innovates ICT services hardware and software.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Travel between our sites will be required for this role.

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Date posted

30 October 2025

Pay scheme

Other

Salary

£29,242 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

M9203-25-0038

Job locations

Leamington Spa Hospital

Heathcote Lane

Heathcote

Warwick

CV34 6SR

Job description

Job responsibilities

Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.

Shadow experienced SOC Support Engineers.

Install and configure IT hardware, software, and peripheral devices.

Basic networking support and troubleshooting including patching and troubleshooting of switches and routers.

Remotely support end-user estate using industry recognised software.

Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.

Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards.

Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal.

Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue.

Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.

Respond to changes in priorities that may be required to adjust/interrupt planned schedules.

Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.

Undertake other duties to meet the changing needs and priorities of the organisations, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.

Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader.

The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate.

The post holder will need to be available to travel between sites in Warwickshire, as and when needed