Innovate Healthcare Services

ICT Trainee Service Operations Centre Support Engineer

The closing date is 14 August 2025

Job summary

We are looking for a motivated ICT Trainee Service Operations Centre (SOC) Support Engineer to join our dynamic team at Innovate Healthcare Services. In this role, you'll be the friendly face and technical expert behind our ICT support services ensuring every user receives fast, effective, and positive assistance.

If you enjoy working in a collaborative environment and thrive on delivering great customer service, we would love to hear from you.

Main duties of the job

Working alongside the ICT Service Operations Team Leader, you'll help maintain high service standards and resolve technical issues across the Trust. Whether its troubleshooting hardware or supporting software users, your logical thinking and problem-solving skills will be key to keeping our systems running smoothly.

About us

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.

At Innovate, we recognise the benefits of transferable skills and a desire to learn. We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

Travel between our sites will be required for this role.

Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

Date posted

31 July 2025

Pay scheme

Other

Salary

£29,242 a year

Contract

Permanent

Working pattern

Full-time

Reference number

M9203-25-0025

Job locations

George Eliot Hospital

College Street

Nuneaton

CV10 7DJ

Job description

Job responsibilities

Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems.

Shadow experienced SOC Support Engineers.

Install and configure IT hardware, software, and peripheral devices.

Basic networking support and troubleshooting including patching and troubleshooting of switches and routers.

Remotely support end-user estate using industry recognised software.

Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate.

Contribute to Knowledge Management by ensuring comprehensive system documentation is created /updated using best practice standards.

Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal.

Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue.

Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties.

Respond to changes in priorities that may be required to adjust/interrupt planned schedules.

Communicate complicated and difficult-to-explain ICT issues to non-technical staff/suppliers and associated peer groups.

Undertake other duties to meet the changing needs and priorities of the organisations, as determined by the ICT Service Operations Team Leader and in accordance with the level and nature of the post.

Provide temporary cover on the ICT Service Desk in relation to resources for example team meetings, annual leave, as requested by the ICT Team Leader.

The post holder will be expected to take responsibility for their own professional development and will be supported to achieve development opportunities as appropriate.

The post holder will need to be available to travel between sites in Warwickshire, as and when needed